ABOUT THE AUTHORS

MICHAEL MANKINS is a partner in Bain’s San Francisco office and head of the firm’s organization practice in the Americas. He is coauthor of Decide & Deliver: Five Steps to Breakthrough Performance in Your Organization (Harvard Business Review Press, 2010) and The Value Imperative: Managing for Superior Shareholder Returns (Free Press, 1994). His writings and ideas have appeared in numerous Harvard Business Review articles as well as in the Wall Street Journal, Financial Times, New York Times, and many other publications. He has also been a featured speaker at conferences conducted by Harvard Business Review, Business Week, CFO Magazine, Directors & Boards, and other organizations. In 2006, Consulting magazine named Michael one of the year’s “Top 25 most influential consultants.”

ERIC GARTON is a partner in Bain’s Chicago office, leader of the firm’s global organization practice, and a senior member of the consumer products and industrial goods and services practices. Since joining Bain in 1997, Eric has focused his time on working with global companies undergoing significant organizational transformation.