Contents

Preface

1. Introduction
Why Training Feels Like Emergency Room Triage

Evolution of This Book

The Rescue Squad

The Triage Approach

How to Use This Book

Who Me, a Project Manager?

Onward!

2. Basic Knowledge
Ways People Learn and Good Project Management

How People Learn

A Model for Learning Development

How to Manage Complex Projects

Creating a Learning Environment

The Roles of Learning

Debrief

3. Leadership
Stop and Grow Leaders

What They Say—The Situation

What You Hear

What You Do

Results of Questions

What Are the Project Constraints?

Your Triage Intervention

What You Build

Prework

Classwork

Measuring Your Success

Debrief

4. Strategic Vision
No Time for Strategy

What They Say—The Situation

What You Hear

What You Do

Results of Questions

What Are the Project Constraints?

Your Triage Intervention

Better Get a Move on

What You Build

Measuring Your Success

Debrief

5. Technical and Process Training
Spinning the Wheels of Process

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

6. Time Management
There Are Not Enough Hours in a Day!

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

7. Compliance Training
What's Sarbanes-Oxley Anyway?

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

8. Collaboration
You Can't Promise That?

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

9. Project Management
Put First Things First

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

10. Coaching
We Hate Coaching!

What They Say—The Situation

What You Hear

What You Do

Results of Questions

Your Triage Intervention

What You Build

Measuring Your Success

Debrief

11. Final Thoughts
Revealing Solutions

Bibliography

About the Author

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