Index

AI-driven algorithms, 99

Amazon, 108

American Dream, 16, 56

Anxiety about future, 92

Arizona State University (ASU), 97

Artificial intelligence (AI), 62

Artisanal food movement, 108

Attention/trophy seekers, 81

Authentic experiences, search for, 105

Automation, curation against, 103–110

 

Benefits, millennials at work, 83

Big Data, 29

Big Finance, 42

Big Law, 42

Big Medicine, 42

Biophilic office design principles, 87

Blockchain, 62

Blueprint Fellowship, 28

Boomers, 36, 44–45, 51, 85

vs. millennials, 3–4

Brave New World of Web 3.0, 105

Brooklynization of millennials, 103–110

Business, success in, 55–56

 

Chief customer experience officers (CCXOs), 97

Child care subsidy, 89

CliqCar, 31

Coaching, for new managers/leaders, 85–86

Coffee shops, 107

Communication. See also Language

by social media, 60

Cottage industry, 81

Crisis strategy, 97–98

Culture

pop, 63

workplace, 86

Curation, against automation, 103–110

Customer experience (CX), 95–101

instant gratification, importance in

crisis strategy, reinventing, 97–98

CX into science, 97

digital ground, moving into, 95–96

noise, standing out from, 96

social conscience, raising, 96–97

 

Data collection, 60–61

Decision making, 92

Democratic society, 38

Digital ground, 95–96

Digital natives, 72

Drug Abuse Resistance Education (DARE), 57

 

Economics, 46–47

Education, 43

E-mails, 71, 104

Employee

engagement, 48, 50, 87

retention, 50

turnover, 50, 89

Employee experience (EX), 50, 72, 101

Employers, decreased loyalty to, 92

Engagement, employee, 48, 50, 87

English as a Second Language (ESL), 15

Entrepreneur, Inc., 54, 99

Exceptionalism, 70

 

Facebook, 59, 106

FaceTime, 60

Fake news, 37, 59

spread of, 92

Fashion Institute of Technology (FIT), 14

Fast Company, 99

Fear of Missing Out (FOMO), 6

Flexible spending accounts (FSAs), 49

Forbes, 99

 

Gen X, 36, 40, 44–45, 51, 85, 110

vs. millennials, 3–4

Gen Z, 4, 37, 39, 69, 110

Gender relations, 110

Gigs, culture of, 82

Graphics interchange format (GIF), 73

Great Recession, 94

Greener pastures, 11

Gross Domestic Product (GDP), 62

 

Habits, 3–4

technology reinforced, 72

Harvard Business Review, 81

Health saving accounts (HSAs), 49

Healthy aging, 52

Hedging behavior, 92

 

In real life (IRL) communities, 47

Initial Public Offering (IPO), 53

Instagram, 59

Instant gratification, customer experience in

crisis strategy, reinventing, 97–98

customer experience into science, 97

digital ground, moving into, 95–96

noise, standing out from, 96

social conscience, raising, 96–97

Internet of things (IoT), 62

iPhone, 96

 

Job churn, 5

Job-hoppers, 81

Job-hopping, 5

 

Kleptocratic gerontocracy, 37

 

Language, 71–80

Law School Admissions Test (LSAT), 23

Leadership in Energy and Environmental Design (LEED), 100

Legal/compliance, 24, 25

Lesbian Gay Bisexual Trans-sexual and Queer (LGBTQ) movement, 93

Life insurance, preference for, 52

Life planning/design, millennials and, 91–94

LinkedIn, 60, 105–106

Loyalty, employee, 5

 

Machine learning, 62

Major League Basenall (MLB), 15

Marriage, and religion, 2–3, 65

Massive Open Online Courses (MOOCs), 37–38

Messages, 71

Millennial mindset, 40–42

Millennials

automation, curation against, 103–110

blessing of being, 76–77

blueprint for success, 111–114

brooklynization of, 103–110

business and, 55–56

curse of being, 77

debunking myths about, 1–9

habits, 3–4

historical events, 57

instant gratification, customer experience in

crisis strategy, reinventing, 97–98

customer experience into science, 97

digital ground, moving into, 95–96

noise, standing out from, 96

social conscience, raising, 96–97

life planning/design and, 91–94

marriage and religion, 2–3, 65

vs. other generations, 82, 84

political activity, 2

vices, 51–56

voices of, 35–50

at work, 4–7, 81–90

Minimum viable lifestyle (MVL), 55

More Spinach, Inc., 26–27

Multigenerational workplace. See Workplace

Muse, The, 64

Mythology, 1–9

 

Narcissists, 81

National Automobile Dealers Association, 2

National Basketball Association (NBA), 15

National Football League (NFL), 15

Needy over-sharers, 81

Netflix, 58, 104

New managers/leaders, coaching for, 85–86

Nike, 79

No asshole rule, 64

Noise, standing out from, 96

 

Partisanship in politics, 110

Personal history as guide, 11–33

Personal injury lawyer, 24

Philomathean Society, The, 19

Phone conversations, 71

Political activity, 2

Political correctness, 93, 104

Political fringes, 93

Pop culture, 63

Posts, 71

Psychology/mindset, 57–70

Purpose and mission, unity of, 47

 

Race relations, 110

Real estate, 43, 104

Religion, marriage and, 2–3, 65

Retention, employee, 50

Return on investment (ROI), 88

Rewards, 72

 

Science, customer experience into, 97

Securities and Exchange Commission (SEC), 58

Self-absorption, 69

Self-employment, 54–55

Self-help, 27

Self-interest, 68, 69

Self-medication, 53

Self-reliance syndrome, 27

Shorthand, 72–73

Skype, 60

Smartphone usage, 3

Snail mail, 71

Snapchat, 60

Social conscience, 96–97

Social media, 3, 76

benefit created by, 60

communication by, 60

language of, 72

negative effects of, 60–61

photos posted in, 54

Software-as-a-Service (SaaS), 29

Solight Design, 97

Standard of living, 91

Stanford Graduate School of Business (GSB), 97

Strategy, crisis, 97–98

 

A Tale of Two Cities paradigm, 77

Texts, 71

Travel industry, 105

Turnover, employee, 50, 89

Twitter, 59

 

Underemployment rate, 40

Unemployment, 107, 109

Universal basic income (UBI), 109

 

Vacation shame, 5–6

Venture Capital (VC), 29–30

Viber, 60

Video game playing, 3–4

 

Wait cursor generation, 94

“War for talent,” 48

WhatsApp, 60

Women’s rights, 93

Work, 4–7, 81–90

benefits, 83

coaching, for new managers/leaders, 85–86

positions transition, 85

switching jobs, 84–85

want from work, 81–82

work–life integration, 84, 86

workplace, designing, 86–88

Work–life balance, 84

Work–life integration, 84, 86

Workplace, 52

culture, 86

designing, 86–88

predominant demographic in, 48

World Wide Hearing, 97

 

Xennials, 57–58

 

YouTube, 58

 

Zappos, 82