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Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
Cover Page
Title Page
Copyright Page
Table of Contents
Acknowledgments
Chapter 13 Fundamentals of Project Management
Project Management Systems
Chapter 14 Cost of Quality
Speaking the Language of Management
Quality and the Bottom Line
Chapter 15 History and Background
Audit Types
Role and Purpose of Audit
Approaches to Audit
Principles
Criteria
Scope
Program
Process
An Audit or a Quality Visit
Chapter 16 Awards
Six Sigma
Lean
Chapter 17 What Is Design?
Innovation
Selecting for Design
Design Process
Validation and Verification
Validation Plans and Protocols
Quality Engineering—Risk and Variation
Chapter 18 Accurate and Reproducible Measures
Conformity Assessment
Measurement Uncertainty
Quality in the Test and Calibration Laboratory
Quality in the Research Laboratory
Chapter 19 Education
Medicine and Health Care
Public Sector
Law
Farming and Fishing
Performing Arts
Chapter 20 Health and Quality of Life (QOL)
QOL Improvement Strategies
Improving Care
Preventive Care
Chapter 21 Standards, Best Practice, and All Too Present Reality
Resource Exploitation
Corrective and Preventive Action—CAPA
Judgment and Justice—Mercy and Rework
Chapter 22 Ancient History
Building Wider Quality Awareness
Impact of World Wars
Chapter 23 Financial Accountancy and Management Consulting
Management and Quality Consultancy
Management Cultures and Quality
Empowerment in Organizations
The Dark Side
Chapter 24 Work and Vocation
Consciousness and Spirituality
Leadership and Responsibility
Humility and Arrogance
Quality and Holiness
Love in Business
Love and Service
Transformation and Transcendence
Maslow’s Hierarchy of Needs
Teleology or What?
Making All Things New!
Appendices
Abbreviations
Key Addresses
Probability Distribution Functions
Examples of Opportunity and Risk Management Approaches and Their Main Uses
Example Process Flowchart
Example Section of Data Flow Diagram for PowerApps Documentation
Example TOWS Analysis
Case Studies
References
About the Author
Index
BackCover
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Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
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