0%

Book Description

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as thinking strategically and recognising opportunities are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe and explain six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value. ''A highly valuable resource based upon sound management principles, with comprehensive and pertinent explanations. Great advice for those at all levels of leadership within the technology sector.'' A. P. Sutcliffe, MSc CCI, MBCS ---- ''A very practical and usable guide to improving your working environment, increasing the value of your contribution and enhancing the quality of the legacy you leave behind.'' Tanya Foster-Fitzgerald FBCS, Raytheon, CIO

Table of Contents

  1. Front Cover
  2. Half Title
  3. BCS, THE CHARTERED INSTITUTE FOR IT
  4. Title Page
  5. Copyright Page
  6. Contents
  7. List of figures
  8. About the authors
  9. Foreword
  10. Acknowledgements
  11. Preface
  12. 1. UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM
  13. Why is this important?
  14. The impact of the issue
  15. Making sense of it all
  16. Practical advice
  17. Things for you to work on now
  18. Further food for the curious
  19. 2. SEEING THE BIG PICTURE AND THINKING STRATEGICALLY
  20. Why is this important?
  21. The impact of the issue
  22. Making sense of it all
  23. Practical advice
  24. Things for you to work on now
  25. Further food for the curious
  26. 3. SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS
  27. Why is this important?
  28. The impact of the issue
  29. Making sense of it all
  30. Practical advice
  31. Things for you to work on now
  32. Further food for the curious
  33. 4. BUILDING A SPIRIT OF INNOVATION
  34. Why is this important?
  35. The impact of the issue
  36. Making sense of it all
  37. Practical advice
  38. Things for you to work on now
  39. Further food for the curious
  40. 5. BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN
  41. Why is this important?
  42. The impact of the issue
  43. Making sense of it all
  44. Practical advice
  45. Things for you to work on now
  46. Further food for the curious
  47. 6. HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE
  48. Why is this important?
  49. The impact of the issue
  50. Making sense of it all
  51. Practical advice
  52. Things for you to work on now
  53. Further food for the curious
  54. Bibliography
  55. Index
  56. Back Cover
3.22.248.1