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Book Description

In Heart & Soul, Shook takes readers on heartwarming journeys through some of America’s most successful companies: •Mary Kay (Dallas), whose primary focus has always been to be a vehicle for women’s success and independence in a world that often supports neither; the company now has more than 2 million women working toward their dreams in 37 countries •DaVita (Los Angeles/Denver), dedicated to becoming the world’s best dialysis company. America’s number-one provider of dialysis treatment, DaVita treats its patients and employees like family members. •InRETURN (Cincinnati), a company that intentionally employs those with brain injuries and other neurological challenges •World Wide Technology (St.Louis), the largest African-American–owned business in the nation, which thrives on biblical principles of fairness and caring •Starkey Laboratories (St.Paul/Minneapolis), whose employees travel to remote places to provide more than 50,000 hearing aids to the poor To the employees of these companies, success is measured by the good they accomplish in the world. However, profiting and caring aren’t mutually exclusive—these companies demonstrate how any company of any size can do both.

Table of Contents

  1. Title Page
  2. Dedication
  3. Acknowledgements
  4. Introdution
  5. Mary Kay’s Way
    1. THE DREAM COMPANY THAT STARTED AS A BOOK
    2. FINDING A PRODUCT TO SELL
    3. A HUMBLE BEGINNING
    4. WALKING IN THE OTHER PERSON’S SHOES
    5. AN INVISIBLE SIGN
    6. RECOGNITION AND PRAISE
    7. THE DREAM LIVES ON
    8. MARY KAY’S PRESENCE TODAY
    9. MARY KAY’S BELOVED SALES FORCE
    10. A FAMILY BUSINESS
    11. THE COMPANY CULTURE
  6. So the World May Hear
    1. HUMBLE BEGINNINGS
    2. BILL’S EPIPHANY
    3. SCHOOL OF HARD KNOCKS
    4. STARTING STARKEY
    5. BILL AUSTIN’S EARLY INNOVATIONS
    6. FIT FOR A PRESIDENT
    7. A FAMILY BUSINESS
    8. YOU WIN WITH PEOPLE
    9. THE MISSIONS
    10. THE STARKEY FOUNDATION’S U.S. PRESENCE
    11. PREVENTING HEARING LOSS
  7. Brotherly Love
    1. A LIFE-CHANGING ACCIDENT
    2. LIFE GOES ON
    3. ROB ENTERS THE WORKFORCE
    4. CARETAKING
    5. THE START-UP COMPANY: RESOURCE ONE
    6. A NEW VENTURE: THIS ONE IS FOR TOM
    7. GOOD RETURNS FOR INRETURN
  8. One for All One for All and All for One
    1. A BRIEF HISTORY OF DIALYSIS
    2. A COMPANY ON THE BRINK
    3. THE SEARCH FOR A CEO
    4. FIXING THE COMPANY—THE MBA WAY
    5. BRINGING IN SOME KEY PEOPLE
    6. A TOUGH SELL
    7. CHANGING THE COMPANY CULTURE
    8. WALKING THE WALK
    9. IT TAKES A VILLAGE
    10. ACQUIRING GAMBRO
    11. COMPANY CHATTER
    12. STAYING FOCUSED
  9. Doing Business by the Good Book
    1. HUMBLE BEGINNINGS
    2. EARLY BUSINESS VENTURES
    3. A PARTNERSHIP MADE IN HEAVEN
    4. WWT: THE EARLY YEARS
    5. A DO-WHATEVER-IT-TAKES MIND-SET
    6. ONE HUNDRED PERCENT CUSTOMER RETENTION
    7. BUILDING LONG-TERM RELATIONSHIPS
    8. WINNING WITH PEOPLE
    9. CORE VALUES
    10. GIVING BACK TO THE COMMUNITY
  10. Afterword
  11. Endnotes
  12. Index
  13. About the Author
  14. Copyright Page
18.190.176.78