Index
I Thessalonians 5:22

A

Akroyd, Dan
Alger, Horatio Award
Al-Qaeda terrorists
Alvarez, Maria
American Academy of Audiology
Americans Helping Asian Children
Anderson School of Management, University of California
Andropov, Yuri, Russian Premier
Anheuser-Busch Company
Anka, Paul
Army Automotive Command
Ash, Mary Kay
25 most influential business leaders of modern times
25 most influential leaders—Wharton School, PBS
author, Mary Kay
author, Mary Kay on People Management (Mary Kay’s Way)
brand name
early childhood
encouragement from mother
finding a product for company to sell
funeral services, songs, upbeat music
God first, family second, career third—order of priorities
greatest Female Entrepreneur in American History award
Horatio Alger distinguished American Citizen Award
investing life savings in company
mother-daughter relationship with Nationals
pride in sales force
sales career with Stanley Products, World Gift
servant’s heart
sharing and caring attitude
special relationship with grandson, Ryan
stroke, death
unfair treatment by men to female employees
warmth, friendliness to employees, guests
writing her memoirs
Ash, Mel
AT&T
Austin, Alex
Austin, Bill
boyhood hero, Dr. Albert Schweitzer
buying company from Aunt Thelma
buying Starkey from Paul Jensen
dream that changed his life
early boyhood jobs
early innovations
entrepreneur of the year
father of the in-the-ear hearing aid
first CE in-the-ear hearing aid
first customer in-the-ear amplification device
first impression on hearing aids
grandmother
hard knocks in early career
his epiphany
inspired by sign on bus
natural born salesman
no-questions-asked return policy
Uncle Fred
Uncle George
Uncle Paul
working while attending college
Austin, Greg
Austin, J.E. “Dutch”
Austin, Tani
Austin, Zola
Autry, Gene
Avon Cosmetics

B

Badal, Bob, DaVita vice president of payer contracting
Bakken, Earl
Bareilles, Sara
Beethoven, Ludwig van
Beitler, Laura
Belushi, Jim
Bennett, Tony
Best Buy
Balboa, Rocky
Bolton, Michael
Boys Town
Boys and Girls Clubs
Brinkley, Maureen
Brooks, Garth
Buffet, Warren
Burton, Byron
Bush, George W., President
Bush, Krista, WWT intern

C

Cabin Group
Calpine
Camden County Community College
Cardinal Hill Rehabilitation Center
Carpenter, Scott
Carter, Jimmy
Carter, Rosalynn
Case Western Reserve’s University Hospital
Catalano, Mark, president of Telecobuy
Center for Medicare/Medicaid Services (CMS)
Central Missouri State
Chaltiel, Victor
Chrysler
Cincinnati Bengals
Cincinnati, University of
Cingular Wireless
Cisco Systems 2009 Cisco Partner Summit
City Slickers
Cleveland Clinic
Coca-Cola
Cohen, Brett, DaVita director of special Projects
Community Dialysis Centers
Conkey, Dr. Harlan
Cook, Jennifer, Mary Kay Museum Curator
Craig, George
Crews, Anne, vice president, government Affairs
Cronkite, Walter
Crosby, Norm
Crystal, Billy

D

Dalebout, Susan
DaVita
ask Anthony
core values
DaVita Bridge of Life Medical Missions Program
DaVita Clinical Research
DaVita Magazine
DaVita University
DaVita Village Network
DaVita’s Social Responsibility programs
dream team
First National/Nationwide meeting
fun, added core value154
Gambro, acquisition
mission statement
Naming company “DaVita”
New, Ours and Special cheer
“One for all and all for one”
Shining Star Caregivers
state of the company address
team music city
town hall meetings
village concept
village service days
team avanti
team galaxy
team fusion
trailblazers
state of the Village
village-healthy
Dell
Department of Defense
Dialysis
brief history
definition
end-stage renal disease (ESRD)
ESRD, cost of
number of patients in U.S.
peritoneal dialysis
viable candidates for transplant
Diggs, Deborah
Disney, Walt Company
Duke University
DuPont

E

Eastern Kentucky University
EDS (Electronic Data Systems)
EMC
Enterprise Rent-a-Car
Ertan, Basak, DaVita vice president, Marketing
Exxon Mobil

F

Father Flanagan
Federal Express
Ferrigno, Lou
Fitzpatrick, Elizabeth
Flying Samaritans
Franke, Mark, WWT vice president
Fresenius Medical Care AG
Fuller, Buckminster
Future Electronics

G

Gabriel, Anthony
Gallaudet University
Gambro AB
Gambro Healthcare
Gandhi, Mahatma
GE Capital
General Motors
General Services Administration (GSA)
Georgia-Pacific
Gerstner, Louis
Giancristoforo, Sherry
Golden Rule
Graham, Billy
Grammy Foundation
Groeschen, Carl
Groeschen, Jack
Groeschen, LaVern
Groeschen, Rob
average athlete and average student
boating accident
college years without big brother, Tom
courtship of Brenda, a threesome
first job after college
first major account
growing up in Fort Thomas, Kentucky
inseparable with brother, Tom
reaction when first seeing brother as patient
Safety-Kleen awards banquet, top sales producer in 1993
starting In-RETURN in 2004
starting Resource One
transferring from Florida back home
youngest in large family
Groeschen, Steve
Groeschen, Tom
automobile accident, life-threatening
college honor student
description of physical condition after accident
enrolling in college in 1992
first family Thanksgiving after accident
loss of job after 10 years with State of Kentucky
moved into HUD-supported assistant living facility
star running back in high school

H

Harden, Tim, president of AT&T Supply Chain and Fleet Operations
Harvard Business School
Hatton, Brenda
Hawaiian Strummers
Hayes Microcomputer Products
Hazelbaker, Monte
Healthcare Financing Administration
Hearing aid stigma
Hewlett Packard
Hilton Group
Hilton Hotel
Hirohito, Japanese emperor
Holl, David, Mary Kay Inc. chief executive officer, president
Honda Manufacturing Company
Hughson, Bill, vice president, DaVita Rx
Hutton, Shirley

I

Iacocca, Lee
IBM
InRETURN
built-in market, Resource One
Charlie Parris’ leave of absence due to Illness
description of work that associates do
founded in 2004
general manager, Charlie Parris
golf tournament, fund raiser
normal work environment
production associates
significant improvements made by production associates
transportation provided for production associates
Integration Insider
Internal Revenue Code tax exemption Section 501(c)(3)

J

Jakeway, Mary
Jensen, Paul
John 15:12
John, Sir Elton
Johnson & Johnson Credo
Johnson, Dr. Bruce

K

Kavanaugh, Jim, WWT CEO
Keller, Helen
Kemp, Jack
Kendall, Don-former chairman, PepsiCo
Kentucky, State of
King Louis XIV
King, Billie Jean
King, Martin Luther, Jr.
Knight, Gladys
Knowles Electronics
Koenig, Joe
Kolff, Dr. Willem
Komen Foundation
Korean Airlines Boeing 747, Flight 007, Shooting

L

Larry King Live
Lassman, Frank, Dr.
Lehner, Duane
LensCrafters
Leo Moore Company
Lexmark
Lillehei, Dr. C. Walton
Lions Blind Center
Local area network (LAN) system
Los Angeles Business Journal
Los Angeles Lasers
Luehmann, Doug, DaVita vice president
Luke 6:43-45
Lunceford, Michael

M

Machel, Graca, First Lady of South Africa
Mader, John
Man in the Iron Mask
Mandela, Nelson
Marcos, Imelda
Mark 10:43-45
Marr, Ann, WWT director of human resources
Marriott
Martin, Steve
Mary Kay Foundation
Mary Kay, autobiography
Mary Kay, Inc.
beauty by Mary Kay
beauty consultant
cleansing cream, magic masque, skin freshener
diamond bumblebee pinearly products
first seminar, September 13, 1964
go-give principle
“I” story
inner circle
keepers of the Dream Gallery Mary Kay Museum
national sales directors
new sales director education week
night cream, day radiance
pink Cadillac
recognition and praise
sales director
sales force
seminar
Matlin, Marlee
Matthew 7:12
McCarthy, Mark, Starkey photographer
McDonald’s
McGowan, Lynn, vice president-marketing, DaVita
McGuire, Ying, Dell global supply diversity
McKeon, Bill, vice president, Federal Sales WWT
McLaughlin, Jon
McSwain, David
Medical Ambulatory Care, Inc.
Medtronic
Mello, Joe, vice president, DaVita
Meta Manufacturing Corp
Michelangelo
Mills, Lois
Minnesota Hearing Aid Center
Minnesota, University of
Miracle Ear
Miracles Happen, autobiography
Missouri Pacific Railroad
Modern Healthcare
Moore, Leo
Moriarty, Mike, WWT intern
Mount Sinai Hospital in NYC
Mouse, Mickey,
Mouse, Minnie
Musketeer, three musketeers
My Declaration of Self-Esteem

N

National Geographic
National Medical Enterprises, Inc.
NewSound Heart Aid Centers
Newbury, Anne
Newman, Paul
Nissenson, Allen, MD, DaVita Chief Medical Officer
Nixon, Richard
No brag, just facts
Norris, Chip
Northern Kentucky University
Northwest Kidney Center

O

O’Brien, Kathy
O’Leary, Denise
Oregon, University of
OSHA
Overcash, Darrell

P

Palance, Jack
Palmer, Arnold
Parris, Charlie
Parton, Dolly
Pendleton, Yvonne
Pepsi.
Perot, Ross
Pfizer
Pope John Paul Bill:
Praeger Guide to Hearing and Hearing Loss
Proctor & Gamble
Professional Hearing Aid Service
Prudential Life Insurance Company

R

Ramos, Frank
Rayovac Batteries
Reagan, Nancy
Reagan, Ronald
Renal Treatment Centers, Inc.
Resource One
annual sales, $10 million
customer loyalty
major customers
providing work for InRETURN
Ritz Carlton
Robert Wood Johnson
Rockwell, Norman
Rocky
Rogers, Ben
Rogers, J. Ben
Rogers, Richard
Rogers, Ryan
Rosenbloom, David
Ruell, Cone
Rupp, Ryan
Ruzicka, Jerry, President, Starkey Labs

S

Safety-Kleen
Salk, Dr. Jonas
Satir, Virginia
Sawalich, Brandon, Starkey vice president Marketing
Schaller, Neil
Schoenborn, Jake
Schoenborn, Randy
Schwartz, Tom
Schweitzer, Dr. Albert
Scribner, Dr. Belding
Scribner shunt
Seattle Artificial Kidney Center, first outpatient dialysis facility
Seay, Guy, vice president of finance, DaVita
Seymour, Jane
Shannon, Bill, senior vice president, chief wisdom officer
Shasteen, Rhonda, Mary Kay Inc. Chief Marketing Officer
Sherwin-Williams
Shields, Clyde, first long-term American patient
Shipp, Shaun
Shutter, Dr. Lori
Sinatra, Frank.
Sister Mary Bertha
Small Business Administration (SBA)
Smith, Fred, founder, CEO-Federal Express
Sound Matters
South Dakota Hearing Aid Center
Spaceship Earth
St. Louis Steamers
St. Louis University
St. Louis Variety Club
St. Paul’s Children’s Hospital
Stanford Board of Trustees
Stanford Health System
Stanley Home Products
Star Wars
Starkey Fund, founded in 1973
Starkey Hearing Foundation
biggest annual gala fundraising event, 2008
first annual gala fundraising event, 2001
hear now program
missions, first in 1974
Starkey Laboratories
400+ audiologists employed by company
BC-1 bone conduction aid
Canadian Starkey dispensers
Center for Excellence
changing name to Starkey
CHAT hearing aid tester
HAL Hearing Aid Lab
introducing the world’s first in-ear canal hearing aid, 1980
move in 1975 to Eden Prairie headquarters
pre-Bill Austin
purchased by Bill Austin for $13,000 in 1970
RE Series Probe Microphone Systems
seminars, two-day 40, annually
ST-1 Power Stethoscope
Tinnitus Research Audiometer
why company is named Starkey
Starkey missions
commitment-100,000 hearing aids annually
Department of Infants and Families
mission record in one day
Perez-Bod, Rene
Rondeau, Carla
Rondeau, Fredreic
Starkey, Harold
State of Missouri
Steward, David, Founder, Chairman
author, “Doing Business by the Good Book
Boy Scouts, member of
CEO’s most important job—serving others
children, David and Kim
Cub Scouts, member of
early business ventures
early mentor, George Craig
FedEx salesman of the year
First meeting with Jim Kavanaugh,
high-school, college basketball player
Ku Klux Klan, boyhood experience
mother’s influence
rags to riches story
spent 10 years in corporate America
United Way of St. Louis, chairman
wife’s love and encouragement
Steward, Dorothy
Steward, Harold
Steward, Thelma
Strunk, Tom, WW controller/CFO
Styrlund , Phil, CEO of The Summit Group
Sun Microsystems
Sunden, Barbara
Swift, Taylor

T

Taylor, Glen, owner-Minnesota Timberwolves
Taylor, Mike, WWT intern
Teammates for Kids
Teresa, Mother
Thiry, Christina
Thiry, Kent
Thiry, Matthew
Thomason, Nancy
Thoreau, Henry David
TIE Communications
Total Renal Care
TQM
Tracy, Blaise, DaVita communications manager
Transport Administrative Services (TAS)
Transportation Business Specialists
Trebbin, Wayne, M.D.

U

U.S. Air Force
U.S. Army Corps of Engineers
U.S. Food and Drug Administration
U.S. Marines Corps
U.S. Olympic Soccer Team
UCLA
Union Pacific Railroad
United States Renal Data System
University of Groningen Hospital
US Airways Group

V

Virginia, University of
Vivra Specialty Partners
Vivra, Incorporated
Vlchek, Doug
Voice of the Village

W

Wagner Electric
Wagner, Edward
Wagner, Lula
Warren County Community Services Board’s Office of Mental Retardation and Developmental Disabilities
Washington, University of
Watson, Thomas, Jr.
Watson, Thomas, Sr.
Werner, David
Werner, Rich
Werner, Sharon
Whirlpool
Wiegandt, Dacia
Wiseman, John
Woodsworth, Ray
Woodworth, Laura
World Gift Company
World Wide Technology (WWT)
annual sales $3 billion
company health care coverage
core values
first customer, AT&T
first full-year annual revenues, $3 million, 1991
first-year annual revenues, $812
founded company in July, 1990, invested $250,000
incorporated July 23, 1990
internship program
mission statement, original
“Mr. Inside” and “Mr. Outside”
number of employees
recipient, Navy small business award
support of employee community involvement
WWT Charitable Foundation

Y

Yearwood, Trisha
Yoda
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