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Beyond tools and hype! Today’s pragmatic guide to implementing DevOps across even the most complex entire enterprise

  • Powerful visual management techniques for improving the speed and quality of IT service delivery and the transparency and effectiveness of IT teams

  • Expert real-world insights for managing unplanned work and work in progress

  • Up-to-date guidance on successfully integrating IT run practices with Agile and Kanban methods

  • Better ways to strengthen connections between IT and customers

Table of Contents

  1. Cover Page
  2. About This eBook
  3. Halftitle Page
  4. Title Page
  5. Copyright Page
  6. Dedication Page
  7. Contents
  8. Foreword
  9. Figure Credits
  10. Acknowledgments
  11. About the Author
  12. Introduction
  13. Chapter 1. The Problem with IT Service Delivery
  14. Chapter 2. How We Make Decisions
  15. Chapter 3. Mission Command
  16. Chapter 4. Friction
  17. Chapter 5. Risk
  18. Chapter 6. Situational Awareness
  19. Chapter 7. Learning
  20. Chapter 8. Embarking on the DevOps Journey
  21. Chapter 9. Service Delivery Maturity and the Service Engineering Lead
  22. Chapter 10. Automation
  23. Chapter 11. Instrumentation and Observability
  24. Chapter 12. Workflow
  25. Chapter 13. Queue Master
  26. Chapter 14. Cycles and Sync Points
  27. Chapter 15. Governance
  28. Appendix
  29. Index
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