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Book Description

From Wall Street Journal bestselling author Jack Mitchell—the proven 5-step method for selling any product or service, in any situation!

In Selling the Hug Your Customers Way, Jack Mitchell shows how to build powerful successful relationships with customers—the kind that deliver excellent sales results. For the first time, he shares how the process he has developed from a lifetime of selling and watching great sellers will produce a win-win-win outcome and loyal customers for life and shows how effective sellers don’t sell but allow customers to buy. The book describes how to acquire the mindset and skills to become a great seller—the heart of which is genuine caring and consideration for customers.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Prologue Everything is Selling—Everyone Sells
  7. Part One Dignity and Honor in Selling
    1. 1 Harold Hill Never Got It
    2. 2 Caring Can be a Learned Skill
  8. Part Two Selling the Hug your Customers Way: Five Stages Plus One for Good Measure
    1. 3 The First Stage: Making the Connection
    2. 4 The Second Stage: Decoding the Mission
    3. 5 The Third Stage: Show and Share
    4. 6 The Fourth Stage: Allowing the Buy
    5. 7 The Fifth Stage: The Kiss Goodbye
    6. 8 The Extra Stage: One for Good Measure
  9. Part Three Everyone Winning
    1. 9 You Can’t Sell Alone
    2. 10 Imagine the Difference if Everyone Hugged . . . wouldn’t it be Nice?
  10. Epilogue Even with Ice Pops
  11. Acknowledgments
  12. Index
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