Work Item Management with IBM Rational ClearQuest and Jazz: A Customization Guide

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The Complete Guide to Managing Work Items and Workflow with IBM Rational ClearQuest 7, IBM Rational Team Concert, and Jazz

Work items are the lifeblood of software and hardware development. They tell development teams exactly who is doing what, which issues are resolved, which remain unresolved, and which products are impacted. In large team-based projects, however, managing work items can be difficult. Now, two IBM Rational experts show how to simplify and improve every aspect of work item management with IBM Rational ClearQuest and the powerful and collaborative Jazz-based products: IBM Rational Team Concert (RTC) and IBM Rational Quality Manager.

Drawing on extensive experience with IBM customers, the authors tightly link theory with proven best practices, offering implementation guidance, detailed examples, and complete schemas. They present innovative solutions, introduce advanced customization techniques, and walk step-by-step through every phase of workflow development, from requirements through maintenance. They conclude with a full chapter of sample applications and solutions, ranging from Collaborative Application Lifecycle Management to SLAs.

Coverage includes

Work Item Management with IBM Rational ClearQuest and Jazz will be an indispensable resource for all change management administrators, systems analysts, designers, project managers, and quality engineers who are already using IBM Rational ClearQuest, Rational Team Concert, or Rational Quality Manager; and for all IT professionals who want to understand enterprise-class work item and workflow management.