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Book Description

It's every businessperson's nightmare: his or her company is failing, dysfunctional, stuck in neutral, and/or is disappointing overall, from the finances to the customer feedback.

Put bluntlybut candidlythe company sucks.

That's the bad news. The good news is that it doesn't have to be that way.

Every business can rebound from its lows, regain its momentum, thrill its customers, and be the source of pride and profits its owners and shareholders seek.

This U-turn must begin with you, the owner or senior manager, declaring war on yourself. You must face the fact that the malaise the business suffers from is ultimately your responsibility and your doing, and even more important,that it will not be rectified unless you take the lead. Face the hard truth. Take the difficult actions. Demonstrate determination, creativity and resolve.

This insightful book makes three points clear:

1. The key to long term business success is for the leader to declare war on him/herself so that the company never rests on its laurels.

2. Only four factors lead to business failure/decline/lack of growth/dysfunctionality. Identifying and addressing these plagues is the focus of the war.

3. Customer satisfaction is a curse in disguise. The overwhelming need is to thrill your customers/clients.

Your Company Sucks pulls back the curtain on business performance to reveal the four reasons businesses decline. It identifies your company's red flags, and provides a powerful and innovative methodology to transition from failure to flourish. It's not too late to turn your company aroundgo from sucking to soaring!

Table of Contents

  1. Front Matter
    1. Warning.
    2. Praise for Your Company Sucks
    3. Copyright
    4. Contents
  2. 1. Your Business Woes Are Keeping You Up at Night
  3. 2. Effective Leaders Create Good Company Cultures
  4. 3. Declare War on Complacency and Incompetence
  5. 4. Where Are You in the Business Lifecycle?
  6. 5. You Don’t Have to Stay Where You Are
  7. 6. An Action Plan for Change
  8. 7. Woo Your Customers: The Power of the Thrill
  9. 8. Thrill to the Nth Degree: Learn from the Masters
  10. 9. Does Your Business Thrill? Rank Your Business on the Thrill-O-Meter
  11. 10. The Element of Surprise: Only the Unexpected Is Thrilling
  12. 11. The Power of Thrilled: Six Ways to Infuse Your Business with Jet Fuel
  13. 12. Monetize the Thrill—A Management Road Map
  14. 13. Is Your Company More Than the Sum of Its Parts?
  15. 14. If You Were Handed the Company, Chances Are You Don’t Know How to Run It
  16. About the Author.
  17. Back Cover
3.136.22.50