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Inside Your Customer's Imagination
Author Chip R. Bell
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Ex....
Release Date 2020/09 -
Managers as Mentors, 3rd Edition
Author Marshall Goldsmith , Chip R. Bell
Leaders Creating Leaders This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places incr....
Release Date 2013/06 -
Managing Knock Your Socks Off Service, 3rd Edition
Author John Bush , Ron Zemke , Chip R. Bell
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word spreads fast. The difference is in how managers train, coach, and support....
Release Date 2013/05 -
Author Chip R. Bell , John R. Patterson
Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back—with a single snarky video or damning review gone viral, they can....
Release Date 2011/05