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Dealing with Difficult People (HBR Emotional Intelligence Series)
Author Amy Gallo , Holly Weeks , Mark Gerzon , Tony Schwartz , Harvard Business Review
Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And ....
Release Date 2018/04 -
Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Author Holly Weeks
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that m....
Release Date 2008/09