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Working with Microsoft Dynamics® CRM 2011
Author Jim Steger Mike Snyder and Kristie Reid
Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organi....
Release Date 2011/04 -
Microsoft Dynamics® CRM 2011 Step by Step
Author Jim Steger Mike Snyder and Brendan Landers
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and commu....
Release Date 2011/01 -
Programming Microsoft Dynamics® CRM 4.0
Author Jim Steger Mike Snyder Brad Bosak , Corey O’Brien , and Phil Richardson
Get answers to common questions about setting up the design environment and building custom solutions with Microsoft Dynamics CRM. Delve into core architecture, tools, and techniques, and learn how to exploit powerful customization features. Authored by industry-lea....
Release Date 2008/10 -
Microsoft Dynamics® CRM 4.0 Step by Step
Author Jim Steger Mike Snyder Kara O’Brien , and Brendan Landers
Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!Create and manage....
Release Date 2008/09 -
Working with Microsoft Dynamics™ CRM 4.0, Second Edition
Author Jim Steger , Mike Snyder
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow managem....
Release Date 2008/02