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Customer Service Training 101, 3rd Edition
Author Renee Evenson
Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, o....
Release Date 2017/12 -
Powerful Phrases for Dealing with Difficult People
Author Renèe Evenson
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With P....
Release Date 2013/10 -
Powerful Phrases for Effective Customer Service
Author RENÉE EVENSON
Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and sc....
Release Date 2012/09 -
Customer Service Management Training 101
Author Renee EVENSON
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skill....
Release Date 2011/09 -
Customer Service Training 101, 2nd Edition
Author Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated....
Release Date 2010/10 -
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance
Author Renee Evenson
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and bus....
Release Date 2007/09