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The Customer Service Survival Kit
Author Carol Roth , Richard S. Gallagher
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Serv....
Release Date 2013/03 -
Author Richard S. Gallagher
No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest....
Release Date 2009/06