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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Kelly McDonald

Statistical Applications for Environmental Analysis and Risk Assessment

Joseph Ofungwu

Effective Project Management: Traditional, Agile, Extreme, 7th Edition

Robert K. Wysocki

Big Data Marketing: Engage Your Customers More Effectively and Drive Value

Lisa Arthur

The Art of RF (Riba-Free) Islamic Banking and Finance: Tools and Techniques for Community-Based Banking, 2nd Edition

Yahia Abdul-Rahman

China's Super Consumers: What 1 Billion Customers Want and How to Sell it to Them

Savio Chan, Michael Zakkour

SAT For Dummies, 2015 Quick Prep Edition

Ernst & Young Tax Guide 2018, 33rd Edition

Financial Planning & Analysis and Performance Management

Jack Alexander

Future State 2025

PMP Project Management Professional Exam Study Guide, 10th Edition

Virtual Facilitation

The Successful Frauditor's Casebook

Peter Tickner

Practical M&A Execution and Integration: A Step by Step Guide To Successful Strategy, Risk and Integration Management

Michael McGrath

The Entrepreneur's Book of Actions: Essential Daily Exercises and Habits for Becoming Wealthier, Smarter, and More Successful

Rhett Power

Advanced Engineering Mathematics, 7th Edition

The Strategy Book, 3rd Edition

Max Mckeown

On War and Leadership

Owen Connelly

Practical Financial Optimization: Decision Making for Financial Engineers

Stavros A. Zenios

Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce

Jody Heymann

Firing at Will: A Manager's Guide

Jay Shepherd

Being Agile: Your Roadmap to Successful Adoption of Agile

Mario E. Moreira

Reasonably Simple Economics: Why the World Works the Way It Does

Evan Osborne

Digital Painting, 26 Beginner Tricks and Techniques

Gary Tonge

Learning from First Responders: When Your Systems Have to Work

Dylan Richard

The Remote Worker's Survival Guide

Esther Schindler

Facilitator's Guide: 10 Steps to Be a Successful Manager

Lisa Haneberg

Hedge Hunters: After the Credit Crisis, How Hedge Fund Masters Survived, 2nd Edition

Katherine Burton

In Search of Stupidity: Over 20 Years of High-Tech Marketing Disasters, Second Edition

Merrill R. Chapman

The Complete Idiot's Guide® To Recovering from Identity Theft

Mari J. Frank

Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Author Kelly McDonald
Release Date 2012/11
Deliver a better business experience, for every kind of customerA "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographi....
Statistical Applications for Environmental Analysis and Risk Assessment

Author Joseph Ofungwu
Release Date 2014/05
Statistical Applications for Environmental Analysis and Risk Assessment guides readers through real-world situations and the best statistical methods used to determine the nature and extent of the problem, evaluate the potential human health and ecological risks, an....
Effective Project Management: Traditional, Agile, Extreme, 7th Edition

Author Robert K. Wysocki
Release Date 2013/12
The popular guide to the project management body of knowledge, now fully updatedNow in its seventh edition, this comprehensive guide to project management has long been considered the standard for both professionals and academics. With more than 32,000 copies sold i....
Big Data Marketing: Engage Your Customers More Effectively and Drive Value

Author Lisa Arthur
Release Date 2013/10
Leverage big data insights to improve customer experiences and insure business successMany of today's businesses find themselves caught in a snarl of internal data, paralyzed by internal silos, and executing antiquated marketing approaches. As a result, consumers a....
The Art of RF (Riba-Free) Islamic Banking and Finance: Tools and Techniques for Community-Based Banking, 2nd Edition

Author Yahia Abdul-Rahman
Release Date 2014/11
Updated and expanded insights into Islamic banking and financeFrom Yahia Abdul-Rahman-the father of Riba-Free (RF) banking-comes the expanded edition of the definitive resource that offers an understanding for applying Islamic banking and financial practices. No mat....
China's Super Consumers: What 1 Billion Customers Want and How to Sell it to Them

Author Savio Chan , Michael Zakkour
Release Date 2014/09
Chinese Consumers are Changing The World - Understand Them and Sell To ThemChina has transformed itself from a feudal economy in the 19th century, to Mao and Communism in the 20th century, to the largest consumer market in the world by the early 21st century. China....
SAT For Dummies, 2015 Quick Prep Edition

Author
Release Date 2015/03
The fast and easy way to score higher on the SATDoes the thought of preparing for the SAT cause you to break out in a cold sweat? Have no fear! SAT For Dummies, Quick Prep Edition gives you a competitive edge by fully preparing you for the SAT. Written in a friendly and accessible style, this hands-....
Ernst & Young Tax Guide 2018, 33rd Edition

Author
Release Date 2017/11
Minimize your tax and maximize your 2017 returnThe EY Tax Guide 2018 offers professional guidance for DIY tax prep. As one of the nation's most trusted resources for tax advice, this book can help you keep more of your money while filing completely, correctly, and....
Financial Planning & Analysis and Performance Management

Author Jack Alexander
Release Date 2018/06
Critical insights for savvy financial analysts Financial Planning & Analysis and Performance Management is the essential desk reference for CFOs, FP&A professionals, investment banking professionals, and equity research analysts. With thought-provoking disc....
Future State 2025

Author
Release Date 2020/09
Identify the best technology investments and implement them rapidlyFuture State 2025: How Top Technology Executives Disrupt and Drive Success in the Digital Economy gives CIOs an essential playbook for learning how to implement and sustain innovation and invention. Drawing on the experiences of many....
PMP Project Management Professional Exam Study Guide, 10th Edition

Author
Release Date 2020/10
Prepare for PMP certification exam success with this fully updated and comprehensive study guideThis study guide serves as a comprehensive resource for those who plan on taking the Project Management Professional (PMP) certification exam administered by PMI. The book helps you prepare for the exam, ....
Virtual Facilitation

Author
Release Date 2021/02
The covid-19 crisis accelerated virtual collaboration exponentially, creating an instant need for virtual facilitation skills. People and organizations have started on this journey, but do not yet have the experience and competencies to use this medium for effective and energetic collaboration.Virtu....
The Successful Frauditor's Casebook

Author Peter Tickner
Release Date 2012/05
Learn what works well and avoid the pitfalls in the real world of fraud detection and fraud investigationThis casebook reveals how frauds and fraudsters were discovered—and delves into the investigations that followed. Each chapter covers a particular case, analyzin....
Practical M&A Execution and Integration: A Step by Step Guide To Successful Strategy, Risk and Integration Management

Author Michael McGrath
Release Date 2011/10
Few business activities can match Mergers & Acquisitions (M&A) in terms of the potential for reward and for danger. A successful merger or acquisition can allow a mid-tier company to leap into the top tier, bringing rich rewards to that company, and its empl....
The Entrepreneur's Book of Actions: Essential Daily Exercises and Habits for Becoming Wealthier, Smarter, and More Successful

Author Rhett Power
Release Date 2017/01
The action plan for building your entrepreneurial empire—one day at a time.While every entrepreneur knows that the key to success is business growth, few ever see it happen. Why? Because they know how to plant seeds, but they don’t understand that the real work ....
Advanced Engineering Mathematics, 7th Edition

Author
Release Date 2020/12
This package includes the printed hardcover book and access to the Navigate 2 Companion Website. The seventh edition of Advanced Engineering Mathematics provides learners with a modern and comprehensive compendium of topics that are most often covered in courses in engineering mathematics, and is e....
The Strategy Book, 3rd Edition

Author Max Mckeown
Release Date 2019/11
Dr. Max Mckeown is the author of The Strategy Book, winner of the Commuter Read at the Chartered Management Institute Book of the Year 2013 and Amazon's Best Business Books of 2012. He is also author of The Innovation Book, Adaptability: The Art of Winning in an Age of Uncertainty, and four other b....
On War and Leadership

Author Owen Connelly
Release Date 2009/01
What can we learn about leadership and the experience of war from the best combat leaders the world has ever known? This book takes us behind the scenes and to the front lines of the major wars of the past 250 years through the words of twenty combat commanders. Wha....
Practical Financial Optimization: Decision Making for Financial Engineers

Author Stavros A. Zenios
Release Date 2008/02
Practical Financial Optimization is a comprehensive guide to optimization techniques in financial decision making. This book illuminates the relationship between theory and practice, providing the readers with solid foundational knowledge.Focuses on classical static....
Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce

Author Jody Heymann
Release Date 2010/05
Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable. In Profit at the Bottom of the Ladder, Jody Heymann overturns these as....
Firing at Will: A Manager's Guide

Author Jay Shepherd
Release Date 2011/11
Firing at Will shows managers and employers how to do the most difficult part of their jobs: firing employees. Written by a leading employment lawyer in a refreshingly unlawyerly style, this guide takes the reader through the always-risky process of letting an emplo....
Being Agile: Your Roadmap to Successful Adoption of Agile

Author Mario E. Moreira
Release Date 2013/10
Being Agile is your roadmap to successfully adopting Agile methods. Veteran Scrum Master and Agile Coach Mario Moreira teaches new adopters how to implement a robust Agile methodology for the first time.Agile is a ubiquitous watchword in the corporate world, but onl....
Reasonably Simple Economics: Why the World Works the Way It Does

Author Evan Osborne
Release Date 2013/05
The goal of Reasonably Simple Economics is, not surprisingly, simple: to help us think like economists. When we do, so much of the world that seemed mysterious or baffling becomes more clear and understandable—improving our lives and providing new tools to succeed ....
Digital Painting, 26 Beginner Tricks and Techniques

Author Gary Tonge
Release Date 2011/11
Digital Painting, 26 Beginner Tricks and Techniques will show you how to get more out of your software and improve your digital artwork. Gary Tonge, one of the world’s leading digital art pros, offers state-of-the-art advice for beginners covering every aspect of co....
Learning from First Responders: When Your Systems Have to Work

Author Dylan Richard
Release Date 2013/03
One of the side stories of the 2012 presidential campaign was the success of Obama's software team. The team built their software in-house, and put into practice many ideas from the DevOps world. Game day was one of the most important: an exercise in which part of ....
The Remote Worker's Survival Guide

Author Esther Schindler
Release Date 2016/09
Telecommuting is an incredible way to work, especially for programmers and other tech workers. Besides the advantages of working from your own home (and avoiding rush hour), remote work offers independence, flexibility, and more control over your work environment. ....
Facilitator's Guide: 10 Steps to Be a Successful Manager

Author Lisa Haneberg
Release Date 2007/10
This facilitator's guide is a companion piece to 10 Steps to Be a Successful Manager and provides individuals involved with training new managers with an instant success tool. Applying the factors to enhance learning and application, the guide provides a framework ....
Hedge Hunters: After the Credit Crisis, How Hedge Fund Masters Survived, 2nd Edition

Author Katherine Burton
Release Date 2010/02
Hedge Hunters has been one of the most important and best-selling books on hedge funds since its debut in November 2007. Since then, the financial markets have been turned upside down, posing unprecedented challenges to hedge fund managers. This revised and updated ....
In Search of Stupidity: Over 20 Years of High-Tech Marketing Disasters, Second Edition

Author Merrill R. Chapman
Release Date 2006/09
In Search of Stupidity: Over Twenty Years of High-Tech Marketing Disasters, Second Edition is National Lampoon meets Peter Drucker. It's a funny and well-written business book that takes a look at some of the most influential marketing and business philosophies of ....
The Complete Idiot's Guide® To Recovering from Identity Theft

Author Mari J. Frank
Release Date 2010/05
A clear path out of the nightmare.Identity theft is one of the fastest growing crimes in the United States and in many cases the victim has no knowledge of the theft until the situation is dire. Author Mari J. Frank, an attorney and advocate for victims of identity ....

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