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Rapid Media Development for Trainers: Creating Videos, Podcasts, and Presentations on a Budget
Author Jonathan Halls
Create stunning digital media quickly and affordably. Shaky camerawork and scratchy audio just won’t cut it with your learners. But can your time- and budget-constrained training department produce the polished media they expect? Absolutely. In Rapid Media....
Release Date 2016/12 -
Essential Account Planning: 5 Keys for Helping Your Sales Team Drive Revenue
Author Mark Donnolo
Sales growth starts with planningSales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured away by a hungry startup. And the face-time advantage? Forget it. Toda....
Release Date 2017/05 -
Author Pip Ballantine , Tee Morris
Maximize the Potential of Your Online Brand!Over the past decade, social media has transformed from a fad into a necessity for writers. But for the inexperienced author, trying to make sense of--much less master--the available platforms can be a frustrating experien....
Release Date 2015/11 -
Author Kimberly Delvin
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service trai....
Release Date 2015/08 -
Author Daniel Reis
Fast track your development skills to build powerful Odoo business applicationsIn DetailOdoo is a powerful and fast-growing business application platform. Beginning with setting up the development environment, this book will then guide you through a practical journe....
Release Date 2015/04 -
Mastering Salesforce CRM Administration
Author Rakesh Gupta
Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administrationAbout This BookBuild your skills and knowledge to crack the Advanced Admin Certification ExaminationLeverage the advanced administration capa....
Release Date 2017/03 -
Author Lars Malmqvist
Avoid implementation failures and technical debt by mitigating anti-patterns in your Salesforce enterprise solutions using expert guidance and proven recommendationsPurchase of the print or Kindle book includes a free eBook PDFKey FeaturesBuild exemplary Salesforce architectures by studying anti-pat....
Release Date 2022/11 -
Microsoft Dynamics GP 2013 Cookbook
Author Mark Polino , Ian Grieve
For beginners or intermediate users this is a highly practical cookbook for Microsoft Dynamics GP. Now you can really get to grips with enterprise resource planning by engaging with real-world solutions through recipes and screenshots.Understand the various tips and....
Release Date 2013/06 -
The One Week Marketing Plan: The Set It & Forget It Approach for Quickly Growing Your Business
Author Mark Satterfield
We’re told marketing is hard. That it requires months of analysis, weeks of brainstorming, and years of consistent implementation. To succeed in marketing, you need the fortitude of General Patton, the genius of Don Draper, and the cash reserves of ....
Release Date 2014/08 -
Author K. S. Sai Ram
Design of Steel Structures uses the Limit State Method and follows the latest BIS Codes, BIS: 800: 2007.A perfect mix of concise theory with relevant applications and inclusion of most recent design methodologies makes this an excellent offering to students and prac....
Release Date 2010/05 -
Creating Value-Based Archiving Solutions with IBM Content Collector
Author Harry Yessayan , Daniel Pittner , Mark Martin , Yigal Dayan , Ming Qun Chi , Brent Be
This IBM® Redbooks® publication describes how the IBM Content Collector family of products can help companies to create value-based archiving solutions. IBM Content Collector provides enterprise-wide content archiving and retention management capabilities. It also p....
Release Date 2013/01 -
The Public Sector Can Teach Us A Lot About Digitizing Customer Service
Author Mary Tate , Alistair Barros , Nili Alireza
Digital customer service agents (known as virtual assistants, chatbots, or softbots) are typically used to sift through and process only the most straightforward customer inquiries, such as requests for basic information. At most companies, complex issues get passe....
Release Date 2019/01 -
Author James F. Parker
This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats.How to make hard work fun and reap the benefits, throughout your organizat....
Release Date 2010/07 -
Producing for TV and New Media, 2nd Edition
Author Cathrine Kellison
Producing for TV and New Media provides a comprehensive look at the role of the "Producer? in television and new media. At the core of every media project there is a Producer who provides a wide array of creative, technical, financial, and interpersonal skills. Writ....
Release Date 2012/09 -
The Truth About Pay-Per-Click Search Advertising
Author Kevin Lee
Everything you must know to optimize your search ads, increase your profits, and help customers find exactly what they’re searching for• The truth about the search tax• The truth about competitive and network click fraud• The truth about testing and expansi....
Release Date 2009/03 -
Customer Service Training 101, 3rd Edition
Author Renee Evenson
Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, o....
Release Date 2017/12 -
Outsmarting Anger: 7 Strategies for Defusing Our Most Dangerous Emotion
Author Leigh Devine , Joseph Shrand
Surefire strategies for transforming anger in yourself and others In this must-have resource, Dr. Joseph Shrand offers seven innovative yet remarkably uncomplicated strategies to help turn powerful anger impulses into positive, success-oriented actions. These brain-....
Release Date 2013/03 -
Author Lars Helgeson
Save time, save money, and grow your business with more effective CRMCRM For Dummies is the small business leader's guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from bus....
Release Date 2017/07 -
Marketing For Dummies, 6th Edition
Author Jeanette Maw McMurtry
Pump up your business with the latest, greatest marketing techniquesIn a post-pandemic, up or down economy, it’s harder than ever to meet highly complex and ever-changing customer expectations. The top-selling Marketing For Dummies covers basics like sales strategy, channel selection and development....
Release Date 2022/11 -
Author Mark McDonald , Anthony Bradley
As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how? In The Social Organization, two of Gartner's lead analysts strongly advocate exploiting social technology. The authors share insight....
Release Date 2011/10 -
Reorganize for Resilience: Putting Customers at the Center of Your Business
Author Ranjay Gulati
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? ....
Release Date 2010/01 -
Author Dr. Anna Harrison
In Digital Brand Romance, you will learn the proprietary six-step ADORE Process that has helped brands worldwide consistently achieve conversion rates above 20%.Tomorrow arrived, and all great relationships now begin online – including the ones between your future customer and your brand.Whether you....
Release Date 2022/03 -
Salesforce CRM: The Definitive Admin Handbook - Second Edition
Author Paul Goodey
Salesforce CRM is a web-based Customer Relationship Management Service designed to transform your marketing and sales. With this complete guide to implementing the service, administrators of all levels can easily acquire deep knowledge of the platform.Updated for Sp....
Release Date 2013/07 -
Mastering Microsoft Dynamics AX 2012 R3 Programming
Author Mat Fergusson , Simon Buxton
A comprehensive guide to developing maintainable and extendable solutions with Microsoft Dynamics AX 2012 R3Design and build software solutions quickly and efficiently, exceeding customer/user expectationsBuild well thought out data structures utilizing various key ....
Release Date 2015/06 -
Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition
Author Deepesh Somani
A comprehensive guide packed with the latest features of Dynamics 365 for customer relationship managementKey FeaturesCreate efficient client-side apps and customized plugins that work seamlessly Learn best practices from field experience to use Dynamics 365 effici....
Release Date 2019/02 -
MuleSoft for Salesforce Developers
Author Arul Christhuraj Alphonse , Alexandra Martinez , Akshata Sawant
Design, secure, test, and deploy APIs with MuleSoft, and integrate it with Salesforce to maximize productivityKey FeaturesBuild, implement, transform, secure, test, and deploy APIs using Anypoint Studio and Anypoint PlatformIntegrate MuleSoft with Salesforce and other end systems to build an applica....
Release Date 2022/09 -
Designing Service Processes to Unlock Value, Third Edition
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process design landscape is changing, with many of the previous limitations disappearing on h.... -
Introduction to Computational Fluid Dynamics
Author M. K. Laha , S. K. Chakrabartty , Pradip Niyogi
Introduction to Computational Fluid Dynamics is a self-contained introduction to a new subject, arising through the amalgamation of classical fluid dynamics and numerical analysis supported by powerful computers. Written in the style of a text book for advanced leve....
Release Date 2006/02 -
Social Media in the Marketing Context
Author Emma L. Slade , Yogesh K. Dwivedi , Cherniece J. Plume
Social media has provided endless opportunities for marketers, fuelling their desire to learn more about their consumers through this dynamic online environment. Yet many organisations are finding it difficult to create effective marketing strategies, making decisi....
Release Date 2016/09