- Cover
- Title Page
- Contents
- Introduction
- Part One
- Part One: Understand Your Role
- Solution 1 : Know What’s Expected Of You
- Solution 2: Know Which Hat to Wear and When
- Solution 3: Clearing Up Someone Else’s Mess
- Solution 4: Taking Over From a Good Manager
- Solution 5: Moving From Peer to Manager
- Solution 6: Define a Clear Path
- Solution 7: Identify Your Management Style
- Solution 8: Accept You Have a Lot to Learn
- Solution 9: Lead by Example
- Solution 10: Life in the Middle
- Summary: Part One Understand Your Role
- Part Two
- Part Two: Master the Daily Tasks
- Solution 11: Be Seen to be Present
- Solution 12: Creating a Productive Workplace
- Solution 13: Practise the Art of Delegation
- Solution 14: Recruiting the Right People
- Solution 15: Perfecting Your Interview Technique
- Solution 16: What is a Team?
- Solution 17: Meet Out of Need, Not Out of Habit
- Solution 18 Get The Most Out of Meetings
- Solution 19: Always Follow up on Meetings
- Solution 20: The Ultimate Responsibility Lies With You
- Summary: Part Two Master The Daily Tasks
- Part Three
- Part Three: Get Heard and Listen
- Solution 21 : Rallying The Troops
- Solution 22 : Email Etiquette
- Solution 23 : Establish the Standards of Acceptability
- Solution 24 : Let Them Meet if They Have to
- Solution 25: Decoding Body Language
- Solution 26 : Be A Good Listener
- Solution 27 : Give Effective Feedback to Employees
- Solution 28 : Encourage Feedback From Your Employees
- Solution 29 : Don’t Make Promises You Can’t Keep
- Solution 30 : Be Sensitive to Friction
- Summary: Part Three Get Heard and Listen
- Part Four
- Part Four : Look to the Future
- Solution 31 : One Size Does Not Fit All
- Solution 32 : Provide Structure
- Solution 33 : Get the Job Done
- Solution 34 : Build an Effective Team
- Solution 35 : Get Your Team What it Needs to Succeed
- Solution 36 : Share Your Power But Stay in Control
- Solution 37 : Have Confidence in Your Team
- Solution 38 : Make Time for Performance Evaluation
- Solution 39 : Hold On to Good People
- Solution 40 : Don’t Forget About You
- Summary: Part Four Look to the Future
- Part Five
- Part Five : Be An Inspiration
- Solution 41 : Get People to Do What You Want
- Solution 42 : Let Them Make Mistakes
- Solution 43 : Bring Out the Best in Others
- Solution 44 : Celebrate Achievement
- Solution 45 : Lead by Example
- Solution 46 : How to be a Trusted Guide
- Solution 47 : Be Ready to Teach
- Solution 48 : Manage Your Time Effectively
- Solution 49 : Promote Good Communication
- Solution 50 : Make A Good Impression At Meetings
- Summary: Part Five Be An Inspiration
- Part Six
- Part Six : Tackle the Tough Stuff
- Solution 51 : Draw the Line
- Solution 52 : Dealing With Cliques
- Solution 53 : Dealing With Disagreements
- Solution 54 : Dealing With Their Anger
- Solution 55 : Dealing With Your Anger
- Solution 56 : Don’t Let It Get To You
- Solution 57 : Dealing With Consistent Underperformers
- Solution 58 : Dealing With The Dissatisfied Employee
- Solution 59 : Managing Restructuring and Downsizing
- Solution 60 : What To Do When It Happens To You
- Summary: Part Six Tackle The Tough Stuff
- Appendix A: Leadership Assessment Chart
- Appendix B: Reflective Leadership Evaluation Tool
- Further Reading
- About The Authors
- Copyright
MANAGEMENT
GARY MCCLAIN, PHD
DEBORAH S. ROMAINE
ERIK SHERMAN
ERIC YAVERBAUM
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