Index
- 4G connectivity, 46–7
- 5G connectivity, 46–7, 172
- 5S ID touch print sensors (iPhones), 106
- ‘9 Keys to Branch Sales and Service Success’ (Dean), 79–80
- 24 hour hackathons, 205
- 360-degree customer insight, 61–5
- A
- Aaker, D., 117
- Accenture, 173, 191, 206, 223, 224
- accepting technological change, 33
- acquisition management, 11
- adaptation, 208–10
- administration, 10
- Advances in Financial Machine Learning (Lopez de Prado), 87
- advisors, 15, 31–2, 109–10, 160–1, 176, 213
- Africa
- agile implementation, 209
- agility over compliance, 43
- Agricultural Bank of China, brand value, 118
- AI branding, 126
- AIM, Indian blockchain, 194
- Alexa, 115–16
- algorithmic mechanics, 15
- AliPay, 8–9, 166–7
- Amazon, 118
- ambassadors for brands, 63
- ambidexterity, 145, 146, 147–8, 162–3, 167
- Analecta cyber security experts, 230
- analogue banking, 10, 69–70
- analytics
- artificial intelligence, 76–7
- banking performance management, 59–60
- branch performance management, 78–80
- branch-specific analytics campaigns, 66–7
- client servicing, 71–3
- commission management, 83–4
- compensation management, 83–4
- contact centre service, 80–2
- credit ratings, 65–6
- customers, 61–73
- cybercrime apps, 227
- derivative markets, 86–7
- finance management, 56–60
- financial markets risk monitoring, 84–5
- fraud detection, 75–6, 235
- infused leadership, 138–40, 141
- integrated decision-making, 58–9
- IT cost transparency, 78
- key elements, 55–91
- leadership competences, 141
- mortgage tracking, 83
- open banking, 183
- operational efficiency, 77–87
- payments monitoring, 82–3
- performance management, 58–9
- portfolio management, 85–6
- regulatory compliance, 76
- relationship pricing, 69–71
- risk management, 73–7
- risk scenario, 74
- sales management, 83–4
- social media campaigns, 67–9
- trade monitoring, 84–5
- see also data and analytics primer
- ‘Analytics and Data Science in Indian Financial Sector: A Deep Dive 2019’, 194
- Analytics India Magazine, 193
- ANN (Artificial Neural Networks), 104
- anomaly detection, fraud detection, 236
- anti-money laundering (AML), 75
- Apple, 118, 119
- Apple iPhones, 106
- Apple Pay, 106
- Apple Watch, 106
- Application Programming Interfaces (APIs), 48
- apps (applications), 47–8
- asset management and portfolios, 57, 176, 177
- assurance, operational risk definitions, 224
- augmented leadership, 137–8
- authentication (cybercrime), 237
- autocratic leaders, 136
- automated teller machines (ATMs), 8, 14, 75
- autonomy in decision-making, 67
- AXA (global insurers), 227
- B
- baby boomers, 122
- Bachelier, L., 85
- backfire (risk scenario analytics), 74
- bad decision-making definitions, 135
- Bain, I., 123–4
- BACS, 8
- Balzac, S., 146–7, 148
- Bank of America (BoA)
- Bank of China, 118, 191
- ‘The Bank of China Sees Future in Blockchain’ (Mukhopadhyay), 191
- Bank of England, 7–8, 13
- Banking 4.0, 6, 7
- banking definitions, 4–6, 7
- banking pods, 170
- BankMobile, 100–1, 171
- banks of the future, 155–81
- safeguarding, 228–34
- Barclays, 119, 170, 174–5
- Barnum, P.T., 124
- Barometers, cybercrime, 225
- Basel Committee, 224
- BBVA, brand value, 119
- bell curves and fat tails, 86
- benchmarking firms, 191
- benefit, unexpected (risk scenario analytics), 74
- best practices, cyber security toolkits, 226
- Betfair, peer-to-peer, 165
- better risk management, 24–5
- BIC (Blockchain Infrastructure Company), 194–5
- big data, 39–53, 87
- biometrics, 104–6, 107
- moral arguments, 109–10
- ‘Biomimicry for Creative Innovation’, 142
- BIPA (Biometrics Information Privacy Act), 105
- The Black Swan, 86
- Black-Scholes model, 85, 86
- blockages to innovation, 216–18
- blockchain, 183–202
- blogs, 123
- Bloomberg, 40, 68
- BNP Paribas, 119
- Bommelaer, C., 230, 232
- bootcamps, 205
- Booz and Co analysts, 80–1
- botnets (cybercrime), 237
- Bottomley, J., 15
- branch experience, 79–80
- branch makeovers, 156–63
- branch performance management, 78–80
- branch-specific analytics campaigns, 66–7
- Brand Finance, 118
- branding, 115–31
- consumption and credit smoothing, 128–9
- customer experience/insight, 63, 123–7
- debranding, 125–7, 172
- development, 126
- digital banks, 170
- disaggregated banks, 172
- gaps, 127
- Generation X, 121–3, 125
- Generation Y, 119–20, 122, 125
- Generation Z, 120–1, 122, 125
- human-centred design, 124–5
- lifestyle management, 128–9
- Millennials, 119–20
- relationship pricing, 71
- value and equity, 117–23
- Brazil, blockchain, 194
- breadth of brands, 127
- bricks-and-clicks banking, 170
- BRICS initiatives, 194
- ‘A bright ideal: Seven elements of the ultimate branch format’ (Kerstein), 156–8
- Bristow, C., 236
- Brown, R., 85
- Brownian motion, 85
- bucket collections, 10
- Buddhism, 146–7
- ‘Building the AI Powered Organisation’ (McKinsey), 207
- Buitenhek, M., 166
- bureaucratic leadership, 137
- business drivers, 59–60
- C
- café banks, 51, 159–60
- California, Fintech for banking, 214
- California Consumer Privacy Act (CCPA), 65
- call or contact centers, 80–2
- Cambridge Analytica scandal, 236
- ‘Can Artificial Intelligence Replace Executive Decision Making?’, 136
- Canada
- Capgemini report, 71–2
- capital
- cardless eATMs, 14
- Carrasco, S., 216
- cash point machines, 8, 14, 75
- cashless societies, 8–10
- Casino Capitalism (Strange), 6
- CB Insights, 176–7
- CCO (Chief Customer Officer), 31
- CCPA (California Consumer Privacy Act), 65
- CDO (Chief Data Officer), 225
- Celent research/advisory/consulting firm, 31–2
- Central Bank, 195
- central banks, 4, 5
- centric banking, 156, 157, 166–7
- CFAA (Computer Fraud and Abuse Act), 238
- CFOs (Chief Financial Officers), 57
- challenger banks, 5–6, 100–1
- channel management, 12
- charitable bucket collections, 10
- Chartis Research with Accenture, 223, 224
- Chase, brand value, 118, 119
- chatbots, 15, 155, 193
- Chief Customer Officer (CCO), 31
- Chief Data Officer (CDO), 225
- Chief Executive Officers (CEOs), 57
- Chief Financial Officers (CFOs), 57
- Chief Information Officer (CIO), 225
- Chief Information Security Officer (CISO), 225
- Chief Risk Officer (CRO), 225
- Chief Security Officers (CSOs), 233
- China
- analytics/social media, 69
- biometrics market, 110
- blockchain, 191–2, 194
- brand value, 118
- cashless societies, 8–9
- China Life financial services, 142
- Construction Bank/brand value, 118
- cryptocurrency rankings, 192
- Fintech for banking, 214
- ICBC, 69, 118
- law/cybercrime, 238
- technological readiness, 161
- wealth, 72
- Chron (company), 136–7
- chronology-based analytics, 63–5
- CIO (Chief Information Officer), 225
- CISO (Chief Information Security Officer), 225
- CitiBank
- Citigroup, 177
- click fraud, 237
- client servicing, 71–3
- cloud computing, 48–9, 87
- Cognitec Systems, 105
- cognitive analytics, 44, 45–6
- collaborative banks, 174–5
- commercial banks, 4, 5
- commission/compensation management, 83–4
- Competition and Markets Authority (CMA), 222
- compliance, 10–11
- Computer Fraud and Abuse Act (CFAA), 238
- Computer Misuse Act, 238
- Congress of the United States, 164
- Connected Car/Factory/Home concepts, 228–9
- consensus planning, 164
- Consumer and Retail Goods (CRG) sectors, 59
- consumerism/consumers
- contact centre service, 80–2
- contracts, 213
- ‘The convergence of AI and Blockchain: What's the deal? (Corea), 188
- conversational banks, 173, 174
- conversational interface designers, 15
- Corax cybercrime app, 227
- Corea, F., 188
- corporate services, 11
- corporate training, Indian blockchain, 194
- Cortana, 115–16
- cost transparency, operational efficiency, 78
- creating customer insight, analytics/customer insight, 62–3
- credit cards, 6
- credit ratings, 65–6, 70
- credit risk, 73–4
- credit smoothing, 128–9
- credit unions, 5
- CRG (Consumer and Retail Goods sectors), 59
- crime, 221–42
- critical success factors (CSF), 12
- CRO (Chief Risk Officer), 225
- Crone, R., 9
- cryptocurrencies, 186–7, 191–2, 195–6, 212
- cryptology (cybercrime), 237
- CSOs (Chief Security Officers), 233
- Cuemacro, 68
- Customer Bancorp, 100
- Customer Experience Management (CXM), 65, 123–7
- customer insight, analytics, 61–6
- Customer Relationship Management (CRM), 11, 61
- Customer Relationship Scores (CRS), 69–70
- customers
- analytics, 61–73
- analytics/open banking, 183
- branch-specific analytics campaigns, 66–7
- brands, 127, 129
- centricity, 30–1, 166–7
- client servicing, 71–3
- credit ratings, 65–6
- dealing with robots, 160–1
- happiness, 129, 160–1
- insight, 61–5
- location analytics, 50–1
- Millennial happiness, 160–1
- relationship pricing, 69–71
- social media campaigns, 67–9
- support and service, 14
- universal banking, 163
- what they value, 28
- Customers Bank, 171
- CXM (Customer Experience Management), 65, 123–7
- Cyber Readiness Report 2019, 229, 231–2
- cyberattack definitions, 222
- cybercrime and IT resilience, 221–42
- D
- dactyloscopy, 106
- Dahan, E., 215
- Darktrace, 232–3
- data academies, 203
- data analyst speech chatbot artificial intelligence, 15
- data and analytics primer, 39–53
- data integrity, 28
- data in motion, 40–1
- data reservoirs, 62
- data use in fraud detection, 236
- data visualisation apps, 101–2
- dead money, 6
- Dean, M., 79–80
- debranding, 125–7, 172
- debt, 6
- decentralisation, blockchain, 186–7
- decision-making
- Deepface programme, 105
- definitions
- Delhi, India, 193
- Deloitte studies, 145
- democratisation of information, 60
- Denmark, technological readiness, 160
- Department for Digital, Culture, Media and Sport, 229
- depth of brands, 127
- derivative markets, 86–7
- descriptive analytics, 43, 44–5
- design thinking, 210–11
- device-centric innovation, 205–6
- digital banking
- bank creation, 32
- cloud computing, 48–9
- cornerstones of change, 43
- cryptocurrencies, 186–7, 191–2, 195–6, 212
- customer insight, 63
- digital cash, 212
- future banking services, 169–70
- healthcare industry, 29
- imperatives in banking, 29, 31–3
- leadership, 145–6
- Millennial happiness, 160–1
- models of money, 10
- process engineers, 15
- relationship pricing, 69–70
- technological readiness, 161
- Digital Economy Act, 238
- digital natives of Generation Z, 140
- direct public offerings (DPO), 176
- disaggregated banks, 170–2, 173
- disruptions to investment banks, 176–7
- Dodd, N., 3
- Domingos, P., 167–8
- drawback, unexpected (risk scenario analytics), 74
- Drucker, P., 147–8
- Duncan, R., 146
- Dussalt, -, 58
- E
- EBA (European Banking Authority), 74
- eCFO: Sustaining Value in the New Corporation (Read), 57
- Economic, Scientific and Quality of Life Policies of the European Parliament, 195
- ecosystems, 27–8
- effective analytical tools, performance management, 60
- efficiency, data integrity, 28
- Ehst, D., 171
- elasticity, pricing, 70–1
- Emirates NBD, India, 194
- employees
- employment rates, 108
- see also leadership
- Enterprise Immune System (Darktrace), 232–3
- equity in banking, 117–23, 176–7
- Era of Data, 6, 7, 197
- see also Big Data
- Erica virtual assistant, 93
- Ericsson, K., 144
- Ernst and Young (EY), 27–9
- ESRI, 50
- essential organisational changes in banking, 208
- ethical spending, 127
- EU Directive 2013/40/EU, 238
- Europ Assistance, 225
- European Banking Authority (EBA), 74
- European banks
- European Parliament, 195
- Evans, C., 71–2
- experience of branches, 79–80
- extract, transfer, load (ETL), 46
- F
- facial recognition apps, 104–6
- failure to adopt new routes to innovation, 29
- failure to improve organisational agility, 28
- failure to recognise new roles in industry eco-systems, 27–8
- failure to understand what customers value, 28
- false positives in data analytics, 44
- fast data, 41
- fat tails, 86
- feature analyses (speech), 103
- Federal Bureau of Investigation (FBI), 106
- Federal commercial bank of India, 193
- Ferguson, N., 10
- FICO credit-scoring, 70
- finance and administration, 10
- finance management, 56–60
- financial aid levering, 140
- Financial Conduct Authority (FCA), 222
- financial instruments, 6
- Financial Management Solutions Inc (FMIS), 79–80
- financial markets risk monitoring, 84–5
- financial rating of banking organisations, 47–8
- Financial Stability Board (FSB), 213–14
- Finextra, 163
- fingerprint-powered recognition systems, 106
- Fintech, 212–16
- firewalls, 237
- First Insight surveys, 105
- first-generation MDM, 43
- Fitch Learning, 143–4
- Florida Insurance Commissioners, 70
- fluidity of brands, 127
- FMIS (Financial Management Solutions Inc), 79–80
- Forbes, 40, 142, 212, 236
- forecasts, analytics/performance management, 60
- Foresight Alliance, 126–7
- FOREX (Foreign Exchange), 108
- Forex markets, 190–1
- FORTRAN, 102
- Fourth Industrial Revolution, 6, 7, 197
- France
- freemiums, 58
- FSA regulatory body, 165
- FSB (Financial Stability Board), 213–14
- full-service banking, 62, 168–9
- functional testers, apps, 101
- Funding Circle peer-to-peer lending, 165
- ‘Future cyber threats and challenges: Are you ready for what's coming?’ (Nadeau), 228
- future jobs in banking, 14–17
- The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization (Morgan), 149
- futurists (leadership), 137
- G
- gaming approaches, 140, 161–2, 191
- gaps in branding, 127
- Gartner Research, 48–9
- GDP (Gross Domestic Product), 108
- gender, leadership roles, 215–16
- General Data Protection Regulation (GDPR), 65, 229, 230, 232
- Generation X
- Generation Z
- gigabytes of information, 40
- GIT HUB cryptocurrency rankings, 193
- Gladwell, M., 135
- Glass-Steagall Act, 164
- Global and Finance Banking websites, 211
- Gold Rush of the modern age, 204
- Goldman Sachs
- Gramm-Leach-Bliley Act, 164
- Great Depression of 1929, 164
- Greek options (Greeks), 86
- ‘grim trigger’ gaming ideas, 191
- Gross Domestic Product (GDP), 108
- growth agenda, 29
- growth strategies, 22–5, 24–5, 28
- Gustafsson, P., 233
- H
- hackathons, innovation, 205
- hands-on leadership, 137
- happiness of customers, 129, 160–1
- HDFC Bank, 193
- head of innovation/product, 205
- healthcare industry, 29–30
- heavy tails, 86
- hedge fund management, 84
- Hidden Marcov Model (HMM), 104
- hierarchies, 43–5, 102, 207
- high-value customers, 50–1
- Hiscox Cyber Readiness Report 2019, 229, 231–2
- Hiscox Insurance, 226
- honeypots (cybercrime), 237
- Hong Kong, technological readiness, 160
- HR and corporate services, 11
- HSBC
- hub-and-spoke approaches, 170
- human resources, 11
- Human Rights Act, 238
- human-centred design of brands, 124–5
- Hutchins, G., 142
- hybrid models of asset management, 176
- hyperpersonalisation, 63
- I
- IBM Blockchain, 188–9
- ICBC (Industrial and Commercial Bank of China), 69, 118
- Iceland, technological readiness, 160
- ICICI Bank, 194
- ICO (Information Commissioners Office), 230
- ID touch print sensors (iPhones), 106
- identification practices (apps), 96–107
- identity and access management (IAM), 232
- identity fraud, 75
- ignoring new imperatives in privacy and security, 28
- immutability, blockchain, 187
- imperatives in banking, 21–38
- implementation, 203, 207–12
- inability to extract value from network assets, 29
- incremental models of implementation, 210
- India
- Industrial and Commercial Bank of China (ICBC), 69, 118
- Industrial Revolution, 6, 7, 197
- infiltration of industrial systems, 227
- influencers, 151
- information see analytics
- Information Commissioners Office (ICO), cybercrime reports, 230
- Information Privacy Act, Biometrics, 105
- Information Technology Act of India, 238
- Infrastructure Company (BIC), 194–5
- ING Bank, 166
- innovation, 142
- adaptation, 208–10
- agile implementation, 209
- blockages, 216–18
- bootcamps, 205
- design thinking, 210–11
- device-centric, 205–6
- failure to adopt, 29
- finding capital, 211–12
- Fintech for banking, 212–16
- hackathons, 205
- head of, 205
- and implementation, 203, 207–12
- labs, 205, 206
- modularisation, 206
- new roles/responsibilities, 204–5
- waterfall development, 209
- Innovative Finance, 216
- inorganic growth agenda, 29
- insight of customers, 61–5
- Instagram, 68
- insufficient performance measurement to drive execution, 28
- insurance, 70, 213, 225, 226, 227, 229
- Insurtech, 213
- Integrated Automated Fingerprint Identification System (FBI), 106
- integrated decision-making, analytics, 58–9
- ‘Intel Inside’ branding, 172
- intelligence systems, 139–40
- Interbank market, 189–90
- Interception of Communications Act, 238
- International Telecommunications Union (ITU), 172
- internationalisation of cybercrime, 225–6
- internet banks, 5
- ‘The Internet Society’ (ISOC), 228, 232
- intrusion detection systems/techniques, 237
- Investment Analytics: Revolutionizing Professional Investment with Artificial Intelligence, Big Data, and Cloud Computing (Lee), 87
- investment banks, 4, 5
- investment and liquidity risk, 74
- investment strategy, hedge fund management, 84
- iPhones, 106
- IPO disruption, 176, 177
- Ireland
- ISOC (‘Internet Society’), 228, 232
- IT cost transparency, 78
- IT and operations, 11–12
- IT resilience, 221–42
- ITU (International Telecommunications Union), 172
- K
- Kay, A., 46
- Keller, K.L., 116
- Kerstein, D., 156–8
- key banking functions, 10–14
- key deliverables, analytics/customer insight, 63
- key performance indicators (KPIs), 69
- ‘Killing the I Bank: The Disruption of Investment Banking’ (CB Insights), 175–7
- Kittenah, F., 215
- knowledge
- Kotler, P.T., 116
- lack of data integrity, 28
- lack of regulatory certainty, 28
- laissez-faire capitalism, 150
- laissez-faire leadership, 136
- landing zones, data extraction, 46
- language (apps), 102–4
- Latin America, wealth, 72
- laundering, 75
- law, cybercrime, 238–9
- Lawful Business Practice Regulation, 238
- leadership, 133–53
- analytically infused leadership, 138–40
- attributes, 141–3
- augmented leadership, 137–8
- competences, 141
- dictionary definitions, 137
- digitalisation, 145–6
- employee evolution, 149
- employee persona 2050, 149–51
- Fintech for banking, 215–16
- functional change/role transformation, 147–51
- gender, 215–16
- training, 143–5
- ‘Trust but Verify’ approaches, 140–1
- types of leadership, 136–7
- zen banking, 146–7
- ‘Leadership for the Future: Diversity, Creativity and Co-creation’ (Hutchins), 142
- Lee, B., 87
- Lehman Brothers, 164
- lenders, 5
- lending, 7–8, 108, 164–6
- Lending Club peer-to-peer, 165
- liability risk, 227
- Lifestyle Ecosystems, 163
- lifestyle management, brands, 128–9
- liquidity risk, 74
- Lloyds Bank, 174–5
- loan companies, 5
- location analytics, 50–1
- Lopez de Prado, M., 87
- loyalty, relationship pricing, 71
- Lund, J., 189
- Luxembourg, technological readiness, 160
- McLagan benchmarking firm, 191
- malware, 237
- Man Group, 84
- management, analytics/finance, 56–60
- manager and counsel, 16
- manager definitions, 137
- Managing Brand Equity: Capitalizing on the Value of a Brand Name (Aaker), 117
- Marcus digital advisor (Goldman Sachs), 176
- market risk, 74
- marketing, 14
- Marketing Management (Kotler & Keller), 116
- Marous, J., 145–6
- Martin, C., 229–30
- Martin, F., 2
- master data management (MDM), 42–3
- Mastercard
- Mauri, R.A., 196
- megatrends, 200
- Mercedes, 27, 30
- merchant banks, 4
- Merchant, J., 227
- mergers and acquisitions, 164
- Merrill Lynch, 164
- Merton, R., 85
- micro, small and medium enterprises (MSMEs), 194–5
- middle millennials, 120
- MiFID II, 176–7
- Millennials
- bank brands, 119–20
- dealing with robots, 160–1
- disaggregated banks, 172
- financial characteristics, 121
- full-service banks, 168, 169
- investment bank transformations, 176
- Leadership Survey at Workplace Trends, 143
- leadership training, 143
- marketing/tech-dependence, 160–1
- profiling, 120
- robo-advice services, 160–1
- minutiae, 106
- ‘Mission Critical’ attributes of leadership, 143–4
- MIT Sloan studies, 145–6
- mixed reality experience designers, 15
- mobile banking, vs conversational banks, 174
- modularisation (innovation), 206
- money definitions, 7–8
- money transfers, 189
- Money, the Unauthorised Biography (Martin), 2
- Money Whisperer website, 100
- Moneysense programme (NatWest Bank), 169–70
- Morgan, J., 149
- Morgan Stanley, 164, 177
- mortgage tracking, 83
- Mossiman, -, 58
- Moultrie, D., 12
- Moynihan, B., 96, 148–9
- MSMEs (micro, small and medium enterprises), 194–5
- Mukhopadhyay, A., 191
- Mumbai, India, 193
- mutual banks, 5
- N
- Nadeau, M., 228
- National Cyber Security Centre (NCSC), 229–30
- National Cyber Security Centre (UK Government), 223
- National Payments Corporation of India (NPCI), 193
- NatWest Bank, 133, 169–70, 203
- Netherlands
- network assets, 29
- new roles in industry eco-systems, 27–8
- New York, Fintech for banking, 214
- Newton-Smith, R., 156
- next-generation cognitive analytics, 44, 45–6
- non-bank lenders, 5
- Norway, technological readiness, 160
- O
- Office of Finance, 57–8
- off-topic posts, 41
- older millennials, 120
- omnichannel banking, 211
- online banks, 5
- Open Banking, 183–202
- Open Influence, 215
- operational efficiency
- analytics, 77–87
- branch performance management, 78–80
- commission/compensation management, 83–4
- contact centre service, 80–2
- derivative markets, 86–7
- financial markets risk monitoring, 84–5
- improvements, 24–5
- IT cost transparency, 78
- mortgage tracking, 83
- payments monitoring, 82–3
- portfolio management, 85–6
- sales management, 83–4
- trade monitoring, 84–5
- operational guidance, cyber security toolkits, 226
- operational risk, 73, 223–6
- operational space construction, 158
- optimization (pricing elasticity), 70–1
- Oresme, N., 4
- organisational agility, 28
- organisational changes in banking, 208
- outward-facing activities, 62–3
- Over the Top (OTT) services, 27–8
- oversight, operational risk definitions, 224
- overspending, 6
- over-the-counter markets, 190–1
- ownership, operational risk definitions, 224
- Oxford English Dictionary definition of leadership, 137
- P
- Paladin cybercrime app, 227
- palm vein recognition apps, 107
- participation leadership, 137
- partnership gateway enablers, 15
- partnership models in banking, 174, 175
- ‘Paths to Our Digital Future’ 2017 report, 228
- pattern and feature analyses (speech), 103
- Payment Services Directive 2 (PSD2), 110
- ‘Payment World Explodes’ report, 166
- payments monitoring, 82–3
- PayPal, 166–7
- peer judgement, 47–8
- peer-to-peer lending, 108, 164–6
- performance management
- personal identification numbers (PINs), 110
- perverse result (risk scenario analytics), 74
- Perzig, -, 146
- Peters, T., 34, 125
- The Philosophy of Money (Simmel), 6
- phishing scams, 237
- phonemes (language), 102–4
- phones, 106
- physical money (analogue banking), 10, 69–70
- ‘Pivot Point: Today's Challenges to Building Top-Tier Talent in Financial Services by 2030’, 143–4
- planning tools, analytics/performance management, 60
- Plum system, 108
- plumbing of systems, data extraction, 46
- PNC Bank, 39
- pods, banking, 170
- Police and Justice Act, 238
- poorly defined inorganic growth agenda, 29
- portfolios, 57, 85–6
- post-retail branding, 127
- PRA see Prudential Regulatory Authority
- Prado, M. L. de, 87
- predictive analytics, 44–5, 83
- ‘Predicts 2015: Cloud Computing Goes Beyond IT Into Digital Business’ (Gartner), 48–9
- prescriptive analytics, 44–5
- pricing elasticity (optimization), 70–1
- primers, data and analytics, 39–53
- prioritising agility over compliance, 43
- prisoner's dilemma, 191
- privacy and security, 28
- private banking, 5
- private cloud computing, 48–9
- private money, 195
- product development, 12–13
- product, head of, 205
- professional liability risk, 227
- profitability (growth strategies), 22–3, 22–5, 24–5, 28
- Prosper peer-to-peer lending, 165
- Prudential Regulatory Authority (PRA), 227
- PSD2 see Payment Services Directive
- Psychology Today, 135
- PYMNTS.com, 206
- python developer artificial intelligence, 15
- R
- R Foundation for Statistical Learning, 102
- Rajan, N.S., 142–3
- ransom risk, 227
- Rapid Application Development (RAD) models of implementation, 210
- Ratesetter peer-to-peer lending, 108, 165
- rating of banking organisations, 47–8
- RBS see Royal Bank of Scotland
- Read, C., 57
- readiness, cybercrime, 229, 231–3
- ‘Ready to Talk’ (Accenture), 173
- real value creation, healthcare industry, 29
- recognised best practices, cyber security toolkits, 226
- ‘Redefining the Mission for Banks: Call Centers Cut Costs, Grow Sales, or Both’ (Booz and Co), 80–1
- Refirm Labs cybercrime app, 227
- refresh/reform programmes, 158
- Regtech, 76, 213
- Regulation of Investigatory Powers Act, 238
- regulatory certainty, 28
- regulatory compliance, 76
- Re-Imagine! (Peters), 34, 125
- reimagining banking, 33–5
- relationship pricing, 69–71
- remittances, 189
- reporting, analytics/performance management, 60
- reputational risk, 227
- responding to cyber attacks, 230–1
- retail banking, 4, 5
- retail industry, imperatives in banking, 26–7
- Return on Investment (ROI), 57
- Revolut, 123–4
- risk
- “The Risk Manager of the Future” (Ruane), 35
- risk scenario analytics, 74
- ‘Roadmap for Development’ (Fitch Learning leadership), 144
- robotic advisors, 160–1, 213
- Robotic Process Automation (RPA), 32, 58, 82, 167
- ROI (Return on Investment), 57
- ‘The Role of Deliberate Practice in the Acquisition of Expert Performance’ (Ericsson), 144
- rolling forecasts, analytics/performance management, 60
- Royal Bank of Scotland (RBS), 174–5
- Ruane, B., 35
- Ruddenklau, A., 215–16
- Russia, blockchain, 194
- Santander, brand value, 119
- saving and loan companies, 5
- Schmidt, E., 40
- second-generation MDM, 43
- securitised asset portfolios, 57
- security, 28
- toolkits, 226
- security information and event management (SIEM), 232
- seigniorage, 3–4
- self-generating branding, 127
- self-help, 146–7
- Serious Crime Act, 238
- servant leadership, 142–3
- shadow banking systems, 6
- Shevlin, R., 12–13
- Shiny data visualisation app, 102
- Sidhu, J., 171
- Sidhu, L., 100–1
- Silent Cyber app, 227
- SiliconAngle – financial aid levering, 140
- Simmel, G., 6
- simple pattern matching (speech), 103
- ‘Simply Ted’, 40
- Singapore, technological readiness, 160
- Singh, A., 195
- Singh, S., 69–70
- Siri, 115–16
- situational leadership, 137
- ‘Six Digital Growth Strategies for Banks’ (McKinsey), 22–3
- Skype, peer-to-peer, 165
- SMA (Strategy Meets Actions), 166
- small and medium enterprises (SMEs), 194–5, 196, 226
- Smart Contracts, 213
- The Social Life of Money (Dodd), 3
- social media
- social media campaigns, 67–9
- socialized debt, 6
- Society for World-Wide Interbank Financial Telecommunications (SWIFT), 189–90
- sourcing data, analytics/customer insight, 61–2
- South Africa, blockchain, 194
- Spain
- spam, 41
- specialist banking, 5
- speech, 102–4
- spiral models of implementation, 210
- stable coins see cryptocurrencies
- Starling Bank, 100, 101
- State of Cybercrime Survey, 228
- statistical modelling (speech), 103–4
- Stellar Development Foundation, 188–9
- Strange, S., 6
- strategy, strategic ambidexterity, 162–3, 167
- Strategy Meets Actions (SMA), 166
- streamed data, 40
- supply chain managers, 234
- Sweden, technological readiness, 160
- SWIFT (Society for World-Wide Interbank Financial Telecommunications), 189–90
- Switzerland
- Symantec, 228
- T
- Taleb, N., 86
- Tangerine Bank, 170
- Tata, 142–3
- tech dependence of Millennials, 160–1
- technological change, accepting of, 33
- Telecom Expense Management (TEM), 211–12
- telecom industry, imperatives in banking, 27–9
- Telecommunications Union (ITU), 172
- Terrorism Act, 238
- Thalesians, 96
- Thiele, T., 85
- third-generation MDM, 43
- thought leaders, 137
- thumbprint recognition apps, 106–7
- time series data, 96
- time to value (TTV), 43
- tipping, 10
- Title III (Wiretap Act), 238
- trade monitoring, 84–5
- training
- transactional leadership, 137
- transfers (money), 189
- transformation of employees see leadership
- transformation of investment banks, 175–8
- transformational cost of branch improvements, 158, 159
- transformative leadership, 136
- transparency
- Treasury Committee of the UK, 222–3
- ‘A Treatise on the Origin, Nature, Law and Alterations of Money’ (Oresme), 4
- trees and paper production, 40
- Trojan viruses, 237
- ‘Trust but Verify’ leadership approaches, 140–1
- TSB Bank UK, 33
- TTV (time to value), 43
- U
- Ulster Bank, 77
- ultra-gamified branding, 127
- Umpqua Bank, Oregon, 170
- unbanked/underbanked services, 196, 213
- unexpected benefit/drawbacks (risk scenario analytics), 74
- Unified Payments Interface (UPI), 193
- unified threat management (UTM), 232
- United Kingdom
- analytics/social media, 69
- BACS, 8
- Bank of England, 7–8, 13
- brand value, 118, 119
- cashless societies, 9
- challenger banks, 100–1
- collaborative banks, 174–5
- cyber risk management apps, 227
- cyberattacks, 222
- Darktrace, 232–3
- data academies, 203
- digital banks, 169–70
- Fintech for banking, 214, 216
- Hiscox insurance/cybercrime, 229
- in-house AI teams, 133
- IT failures, 222–3
- law/cybercrime, 238
- money definitions, 7–8
- National Cyber Security Centre, 223
- NCSC, 229–30
- peer-to-peer lending, 165
- technological change, 33
- technological readiness, 161
- Treasury Committee, 222–3
- wealth, 72
- Young Money blog, 123
- United States
- Analecta cyber security experts, 230
- brand value, 118, 119
- capital to innovate, 211
- cashless societies, 9
- challenger banks, 100–1
- digital banks, 170
- Fintech for banking, 214
- Hiscox insurance/cybercrime, 229
- hub-and-spoke approaches, 170
- internationalisation of cybercrime, 225
- investment bank transformations, 175–6
- law/cybercrime, 238
- relationship pricing, 69
- State of Cybercrime Survey, 228
- technological readiness, 161
- thumbprint recognition apps, 106
- universal banking, 163, 164
- visual and facial recognition apps, 105
- wealth, 72
- universal banking, 62, 163–4
- universal economic value, 2–3
- universal services advisors, 15
- UPI (Unified Payments Interface), 193
- Upstart peer-to-peer lending, 165
- urgency, 22–3
- UTM (unified threat management), 232
- Value at Risk (VaR), 86–7
- Van Der Beek, -, 197
- variability, big data, 42
- variety, big data, 41
- velocity, big data, 40–1
- venue, big data, 42
- veracity, big data, 41
- virtual assistants, 93
- virtual conferences, 161
- ‘Virtual Currencies and Central Banks Monetary Policy: Challenges Ahead’, 195
- virtual currencies (VC), 195–6, 216
- virtual reality, 161–3
- viruses (cybercrime), 237
- visual branding, 158
- visual and facial recognition apps, 104–6
- visualisation
- V-models of implementation, 210
- vocabulary, big data, 42
- voice assistant and recognition apps, 102–4
- voice recognition apps, 102–4
- volatility, big data, 42
- volume, big data, 40
- vulnerability, big data, 42
- W
- watches, 106
- waterfall development, 209
- Waters, R., 2
- wealth (Capgemini report), 71–2
- wealth management systems, 107–9
- WeChat, 8–9, 166–7
- Wells Fargo
- ‘What digital actually means when it comes to banking’ (Celent), 31–2
- ‘Why Your Company Needs A Chief Customer Officer’, 31
- Wiener, -, 85
- Willis Towers Watson, 35, 227
- wireless networks, 46–7, 172
- Wiretap Act, 238
- Woldemichael, S., 160, 176
- women, leadership roles, 215–16
- Woods, A., 142
- Workplace Trends Leadership Surveys, 143
- World Bank, 189
- World Economic Forum, 161
- World Wire, 188
- worms (cybercrime), 237
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