Index

Abercrombie & Fitch, 43–44

Accommodation, 126, 127

Aceto, P., 116

Adams, S., 21

Adapt boldly, 5

Adobe leverages technology and vision, 51–52

Advocate, 2, 4, 59, 103–104, 142

creating content, 104–107

diversify channels, 112–117

storytelling, 107–111

Agility, 7

definition of, xxiii–xxvi

manager (See Manager)

organization, 20, 112, 123, 127, 128

Amabile, T., xxvi

Amazon, 44–45

Amazon Web Services (AWS), 45

Ambiguity, 17

Architect, 2, 3, 41–42, 141

cultivating values, 55–62

mission statement, 42–49

vision statement, 49–55

Argyris, C., 32

Assimilation of knowledge, 127

Assumptions, xxv

Autonomy, 92

Aycan, D., 69

Bach, R., 121

Badal, S., 77–78

Baggini, J., 129

Bastian, R., 89

B Corporation, 58–59

Berlin, I., 69, 70

Berners-Lee, T., 13

Bersin, J., 140

Bezos, J., 44, 45, 56

Bhatia, S., 13

Big Reset, The, 140

Blanche, J., 98

Blue ocean strategy, 54

Born to Build (Clifton and Badal), 77–78

Bothelho, E., 5, 6

Bowen, H., 57

Bradberry, T., 91

Bradley, C., 18, 19

Brooks, D., 26, 28

Brunswick Group, 104–106

Business

global, 56

history of, 42, 48, 55

model, 42–44, 46–50, 52, 54, 128

objectives, 33

owners and leaders, 106

Campbell, S., 104

Cargan, S., 104

Carlson, S., 65, 66

Carter, J., 128

Cartwright, S., 33

Celgene, 97

Chick-fil-A, 59–61, 115

Christfort, K., 121

Clifton, J., xxvi, 77–78

Cognitive dissonance, 127

Collaboration, 66–71

Commitment to development, 71–76

Compassion, 95–99

Complexity, 17

Conductor, 2, 3, 61, 62, 65–66, 141–142

commitment to development, 71–76

foster collaboration, 66–71

nurturing relationships, 76–82

Confidence, 36

Content, 104–107

Conventional thinking, 24

Conversation, 122

Cooke, R. A., 94

Coronavirus (COVID-19), 9, 86, 98, 138–140,

Corporate Equality Index (CEI), 97

Corporate social responsibility (CSR), 56, 57

Costa, C. D., 110

Coulombe, J. H., 49–50

Crocker, A., 77

Cultivating values, 55–63

CultureIQ, 87

Curator, 2, 8, 11–12, 141

asking questions, 30–37

identifying risks, 21–29

landscape, 12–21

Curiosity, 90, 91, 130

Dabscheck, D., 70

David, S., xxiv

Debate, 122

Decide, 5

Decision-making, 2, 11, 22, 23, 25–27, 29, 30, 32, 45, 79

Deere, J., 106

Deloitte, 57, 87, 93, 94, 116

Denning, S., 91

DePree, M., 95

Dialogue, 121–126

Diderot, D., 11–12

Discussion, 122

Disengagement, 86

Disequilibrium, 28

Diversify channels, 112–117

Diversity, inclusion, and equity (DEI), 88–90

Double-loop learning, 32, 33

Douglas, M., 57

Drucker, P., xxvii, 65, 66

Duncan, R. D., 122

Dyer, J., 24

Edelman Trust Barometer, 105

Eisenhower, D. D., 26–27

Emotional quotient (EQ), 91

Engage for impact, 5

Equity, 88

Facebook, 114

Falk, N. J., 109

Fayol, H., 1, 137

Fisher, W., 108

Fitzgerald, F. S., 127–128

Forbes, xxvii, xxviii, 13, 17, 25, 91, 109, 110, 122, 129

Ford and vision, 54

Ford, H., 24–25

Foster collaboration, 66–71

Foster, N., 41

4D approach, 27

Fourth Industrial Revolution, 2, 11–14, 21

Franklin, B., 127–128

Friedman, A., 106

Friedman, T., 109

Fung, S., 19

Galbraith, J. K., xxvi

Gallup, xxiii, 5, 96

Game Boy, 47

Garmston, R., 122

Garton, E., 130

George, B., xxix–xxx

Geschke, C., 51

Giles, S., 17

Global business, 56

Goman, C. K., 110

Graduate Management Admission Council (GMAC), 74

Graham, P., 42

Gregersen, H., 24, 35–36

Groysberg, B., 94–95

Hackman, J. R., 78

Hamburger, J., 60

Hanafuda playing cards, 46

Handson, W., 126

Hard Truth about Soft Skills, The (Klaus), 73, 74

Harter, J., xxvi

Hedgehog and the Fox, The (Berlin), 69–70

Hemingway, E., 43

Henderson, R., 139, 140

Hesburg, T., 49

HP, 97

Humanist, 2–4, 82, 85–87, 142

appreciation of uniqueness, 90–95

compassion, 95–99

organizational cultures, 87–90

Hyperconnectedness, 15–16, 21

IBM, 131–132

Inclusion, 89

Industrial revolutions, 13–14

Information exchange rate (IER), 108–110

Inspiration, 130–134

Institute for Corporate Productivity (ICP), 78

Irving, L., 15

Jacoby, C., xxiv

Johnson Vickberg, S.M., 121

Joiner, B., xxiv

Josephs, S., xxiv

Kalt, D., 35

Kandade, K., 96

Kaplan, R. S., xxxi

Kean, J., 18

Kim, W. C., 54

Kirsner, S., 70

Kittaneh, F., 103

Klaus, P., 73–75

Knowledge production rate (KPR), 108–110

Kodak, 120

Kouzes, J. M., 120

Kramer, S., xxvi

Leadership, xxxi, 20, 29, 56, 59, 71, 89, 94, 96, 104, 122, 131

Leadership Is an Art (DePree), 95

Lesbian, gay, bisexual, transgender and queer employees (LGBTQ), 97

Levin, M., 131

LinkedIn, 75, 77, 86, 106, 109, 122, 130

Lipman, V., xxvii Lobosco, M., 75–76

McKinsey, xxiii, 67, 72, 129, 133

McMillon, D., 106

Management, 27, 81, 82, 96, 97, 124, 138

Management by walking around (MBWA), 34

Manager, xxvi–xxix

and employee relationships, 78–81

functions of, 1–4, 141–142

open-minded, 126–130

principles of, 141–142

self-assessment, 5–10, 143

Mauborgne, R., 54

Meyer, P., xxiv

Michels, D., xxviii

Mission statement, 42–49, 62

Mitzberg, H., 32

Morgan, N., 110

Mulally, A., 126, 132–133

Mullaney, C., 104

Ness, J., 125

Netflix, 97

Nintendo, 46–49

Nurturing relationships, 76–82

O’Brian, Maureen E., xxxi

O’Connor, P., xxx

O’Neill, P., 132, 133

Open-minded, 126–130

Organizational culture, 56, 86–90, 92, 93

Oshman, J., 43–44

Page, L., 29

Patel, C., 96

Perlow, L. A., 34

Peter Economy, 124

Peters, T., 34–35

Pioneer, 2, 4, 78, 119–121, 142

encouraging dialogue, 121–126

inspiring others, 130–134

remaining open-minded, 126–130

Pittampalli, A., 126

Posner, B. Z., 120

Post Script Language (PSL), 52

Powell, K., 5, 6

PricewaterCoopers (PwC), 66, 71

Prime Video, 45

Ready, D. A., 29

Reflection time, xxv

Relentless reliability, 5

Relevant questions, xxv

Rigby, D., 137

Riggs, J., 137–138

Robinson, D., 119

Rohn, J., 23

Roosevelt, T., 43

Rosenzweig, P., 19

Rossetto, L., 15

Sanford, N., 28

Sayles, L., 65, 66

Schultz, H., 52–53, 132, 133

Schwab, K., 12

Self-assessment, 5–10, 143

Self-awareness, xxv, xxix–xxxii, 5, 23, 24, 27, 30, 33, 36, 66, 69, 70, 73, 74, 91, 121, 128, 129

Shimer, P., 93

Shinseki, E. K., 3, 41–42

Shoaff, E., 23

Siemens, 20

Silverman, S., 56

Silvia, P. J., xxxi

Sims, P., xxix–xxx

Single-loop learning, 32, 33

Situation, Task, Action, Result (STAR) format, 8

Small, A., 77

Social media, 55, 56, 105–107, 109–117

Software as a Service (SaaS) model, 52

Stahl, G., 20–21

Starbucks, 98–99, 132

and vision, 52–53

Statement on the Purpose of a Corporation, 48

Stefano, Giada Di, 6

Storytelling, 107–111

Stubbs, D., 14

Sun, M., 55

Sustainability, 26, 116, 126

level of, 104

organization, 30

short-term and long-term, 88, 92

strategies, 49–54, 138

Taylor, K., 74

Tilman, Leo M., xxiv

TOMS and vision, 50–51

Trader Joe’s and vision, 49–50

Training Industry (Taylor), 74

Truett Cathy, 59–61

Tsunami warning system (TWS), 19

Tugend, A., 28

2020 State of Workplace Empathy Study, 95–96

Uncertainty, 17

Uniqueness, appreciation of, 90–95

United Nations Global Compact (UNGC), 57

Utley, T., 129

Vision statement, 49–55, 62–63

Volatile, 17

Volatile, uncertain, complex, and ambiguous (VUCA), 2, 11, 12, 17, 20, 21, 25, 41, 66, 76, 82, 88, 112, 124, 141, 144

Warnock, J., 51

Waterman, R. H., 35

Weiss, L., 99

Wellman, B., 122

Wheatley, D., 92

Williams, P. W., 125

Williams, R., 98

Willis, D. S., 89

Wolstencroft, T., 17

Wood, A., 130

World Economic Forum, 139

Xerox, 120

Yamauchi, F., 46

Yokoi, G., 46

YouTube, 114

Zak, P. J., 96

Zell, S., 25