About the Authors

TOM DAVENPORT is the President’s Distinguished Professor in Information Technology and Management at Babson College, and the Research Director of the International Institute for Analytics (www.iianalytics.com).

Tom has written, coauthored, or edited twelve other books, including the bestselling Competing on Analytics: The New Science of Winning (with Jeanne Harris). He also authored the first books on business process reengineering and achieving value from enterprise systems, and the bestseller Working Knowledge (with Larry Prusak), on knowledge management. He has written more than one hundred articles for such publications as Harvard Business Review, MIT Sloan Management Review, California Management Review, the Financial Times, and many other publications. Tom has also been a columnist for CIO, InformationWeek, and Darwin magazines. In 2003 he was named one of the world’s “Top 25 Consultants” by Consulting magazine, and in 2005 was named one of the world’s top three analysts of business and technology by readers of Optimize magazine. In 2007 and 2008 he was named one of the one hundred most influential people in the IT industry by Ziff-Davis magazines. His blog at Harvard Business Online is http://discussionleader. hbsp.com/davenport/.

JEANNE G.HARRIS is executive research fellow and a senior executive at Accenture’s Institute for High Performance in Chicago. Jeanne leads the Institute’s global research agenda in the areas of information, technology, and analytics. In 2009, Jeanne received Consulting Magazine’s Women Leaders in Consulting award for Lifetime Achievement. She is the coauthor (with Tom Davenport) of Competing on Analytics: The New Science of Winning. During her thirty-three years at Accenture, Jeanne has consulted to a wide variety of organizations in many different industries worldwide. She has led Accenture’s business intelligence, analytics, performance management, knowledge management, and data warehousing consulting practices. She has worked extensively with clients seeking to improve their managerial information, decision-making, analytical, and information management capabilities. Jeanne has authored numerous book chapters and articles in leading management publications, including Harvard Business Review, MIT Sloan Management Review, California Management Review, and CIO. Her research has been quoted extensively by the international business press, including the Wall Street Journal, the Financial Times, and Nihon Keizai Shimbun.

ROBERT MORISON is a highly accomplished business researcher, writer, thought leader, speaker, and management consultant. He has been leading breakthrough research at the intersection of business, technology, and human asset management for more than twenty years, working with over 300 major organizations and writing or editing more than 150 research reports and management guides on topics ranging from workforce management and business innovation to business process reengineering, collaborative business models, and business analytics. He is coauthor of Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent (Harvard Business Press, 2006), and three Harvard Business Review articles, one of which received a McKinsey Award as best article of 2004. He has recently been a commentator on workforce issues on Nightly Business Report on PBS. He has held research and business services management positions with The Concours Group, CSC Index, and General Electric Information Services Company.