References

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Horngren, C.T. Cost Accounting, 5th ed. Englewood Cliffs, New Jersey: Prentice-Hall, 1982.

Kaplan, R.S., & Norton, D.P. The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Business School Press, 1996.

Langdon, D., Whiteside, K., & McKenna, M. (Eds.). Intervention Resource Guide: 50 Performance Improvement Tools. San Francisco: Pfeiffer, 1999.

Mager, R.F. Preparing Instructional Objectives, rev. 2d ed. Belmont, California: Lake Publishing Company, 1984.

Mager, R.F. Preparing Instructional Objectives: A Critical Tool in the Development of Effective Instruction, 3d ed. Atlanta: CEP Press, 1997.

Phillips, J.J., & Phillips, P.P. Measuring ROI in the Public Sector. Alexandria, Virginia: ASTD Press, 2002.

Phillips, J.J., & Phillips, P.P. ROI at Work: Best-Practice Case Studies from the Real World. Alexandria, Virginia: ASTD Press, 2005.

Phillips, J.J., & Phillips, P.P. Show Me the Money: How to Determine ROI in People, Projects, and Programs. San Francisco: Berrett-Koehler Publishers Inc., 2007.

Phillips, J.J., & Zuniga, L. Costs and ROI: Evaluating at the Ultimate Level. San Francisco: Pfeiffer, 2008.

Phillips, J.J., Myhill M., & McDonough, J. Proving the Value of Meetings and Events. Birmingham, Alabama: ROI Institute and MPI, 2007.

Phillips, J.J., Phillips, P.P., Stone, R.D., & Burkett, H. The ROI Fieldbook: Strategies for Implementing ROI in HR and Training. Burlington, Massachusetts: Butterworth-Heinemann, 2007.

Phillips, P.P., & Phillips, J.J. Proving the Value of HR: ROI Case Studies. Birmingham, Alabama: ROI Institute and MPI, 2007.

Schrock, S., & Coscarelli, W. Criterion-Referenced Test Development, 2d ed. Silver Spring, Maryland: ISPI, 2000.

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