Contents

Acknowledgments

Introduction

PART I     Change Your Heart

1      Point to the Benefits

2      Mirror What They Do

3      Practice Love and Discipline

PART II    Start with the Fundamentals

4      Build Real Bonds

5      Encourage the Culture

6      Clarify the Purpose

PART III    Balance People and Performance

7      Execute Every Day

8      Align the Behaviors

9      Have Direct Dialogues

10     Develop the People

PART IV     Never Forget These

11     Use the Cs

12     Keep the Door Moving

References

Index

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