acceptance and evaluation criteria 115

adaptation 10–12

adaptive approaches to change delivery 60–61

advisory roles 3

agencies 187–188

agile 60–61

alignment phase of business change lifecycle 45–46

ambiguity 139

analysis 4

analysis trends 78–79

BA Manager Forum Expert BA Award 163–166

backlog management 115

balanced scorecard 115

BAs see business analysts

BCS, The Chartered Institute for IT 2–3

BCS Advanced International Diploma in Business Analysis 157–158

BCS International Diploma in Business Analysis 155–157

benefits management 35

benefits realisation 50–51, 72–73

boundary-crossing competencies 55

brainstorming 116

business analysis

business case for 9–15

definition 2–6

perspectives 87–88

practice of 4

roles 22–23

SFIA skill 19, 31–32

suitability for 88–93

Business Analysis Process Model 96–109

business analyst managers 23, 25–43

business analysts (BAs)

becoming see careers

role 22

SFIA skills 25–43

T-shaped 52–57

business architects 82–83

business architectures 28–30

business case for business analysis 9–15

business cases 116

business change lifecycle 44–51

business change management 31–36

business contexts 97–99

business environment 1–2

business knowledge 125

business modelling 21, 35–36

business perspective analysis 116

business perspectives 100–101

business process improvement 20, 27–28

business rules analysis 116

business strategy and planning 26–30

careers

becoming a business analyst 127–138

from an adjacent role 131–132

from the business 128–130

from IT 130–131

from university 132–133

certification 152–168

consultancy 148–152

contracting 144–147, 149–152

employment 143–144

organisation size 134–135

progression 139–143, 171–173

seeking a BA role 135–138

trajectories 56–57, 173–176

case studies 196–211

CBAP^®: Certified Business Analysis Professional^® 159–160

CCBA^®: Certification of Capability in Business Analysis^® 159

certification 152–168

change 12–15

change definition 47

change delivery 57–61

change and transformation 31–36

Chartered Institute for IT (BCS) 2–3

collaboration 111

conceptual modelling 117

consultancy 25, 148–152

consumption-based development 169–170

context diagrams 117

contexts 121–123

continuing professional development 168–170

contracting 144–147, 149–152

contribution-based development 169–170

curriculum vitae (CV) 177–185

data dictionaries 117

data modelling and design 36–37, 117

definition 47

design 47–49

design definition 112

developers 84

development and implementation 36–39

doctor–patient relationships 12

document analysis 117

domain experts 84

ECBA™: Entry Certificate in Business Analysis™ 159

elaboration 16

elicitation 68, 104, 106–107, 111

emerging technology monitoring 30

employment 143–144

employment agencies 187–188

employment market 186–188

enterprise and business architectures 28–30

estimating analysis work 67–68

financial analysis 117

financial management 26–27

focus groups 118

frameworks 96–114

glossaries 118

growth mindsets 183–184

heads of business analysis 23, 25–43

holistic approach 6–8

horizontal depth of knowledge and experience 55

IIBA^® (International Institute of Business Analysis™) 2–3

IIBA^® certification scheme 159–163

IIBA^® Knowledge Areas 109–114

implementation 49–50

industry trends 77

International Institute of Business Analysis™ (IIBA^®) 2–3

interpersonal skills 124–125

interviews 118, 186–195

investigation 4, 98, 100

investment appraisal 117

I-shaped individuals 52

job titles 85–86

junior business analysts 22, 25–43

knowledge and experience 52–55

lead business analysts 23, 25–43

leadership 74–77, 125, 140–143

line management 140–143

mind mapping 118

needs analysis 101

needs definition 5

non-functional requirements analysis 118

observation 118

options 5

options evaluation 101–102

organisation size 134–135

organisational capability development 33–34

people management 39–40

performance management 39

perspectives on business analysis 87–88

PESTLE 182

planning and monitoring 67–68, 110

PMs (project managers) 81–82

POPIT™ model 6–8

practice of business analysis 4

predictive approaches to change delivery 57–59

pre-project work 140

prioritisation 118

process analysis and modelling 119

product management 43

professional development 40

professional skills 16–22

project definition 47

project managers (PMs) 81–82

prototyping 119

questionnaires 120

realisation 50–51

recruitment and selection 177–195

relationship management 21, 42

requirements analysis 70–71, 104–105, 107–108, 112, 118

requirements definition 5, 19–20, 32–33, 102–103

requirements documentation 105, 108

requirements elicitation 104, 106–107

Requirements Engineering Framework 102–109

requirements life cycle management 111

requirements management 5, 19–20, 32–33, 71–72, 105–106, 108–109

requirements validation 105, 108

research 26

resilience 125

resourcing 39

rich pictures 119

roles 85–86

root cause analysis 119

sales and marketing 43

scenarios 120

self-study 160, 163

senior business analysts 23, 25–43

SFIA see Skills Framework for the Information Age

skills 16–22

Skills Framework for the Information Age (SFIA) 16–24, 25–43

skills and quality 39–43

SMEs (subject matter experts) 84

solution architects 83

solutions 5

solutions evaluation 72–73, 113

sourcing 41

stakeholder analysis 119

stakeholder identification 100

stakeholder management 41–42, 66–67

staying current 77–79

STEEPLE 182

strategic analysis 68–69, 111

strategy and architecture 25–30

strengths and weaknesses 181–182

subject matter expertise 62–63

subject matter experts (SMEs) 84

surveys 120

SWOT analysis 120

systems analysts 83–84

systems developers 84

systems development 37–38

technical strategy and planning 30

techniques 114–125

technology trends 77–78

testers 84–85

tools 114–125

training providers 157, 160

T-shaped business analysts 52–57

use-case models 120

user experience (UX) 37–39, 80–81

user experience analysis 38–39

user research 37–38

user stories 120

UX (user experience) 37–39, 80–81

vendor assessment 120

vertical depth of knowledge and experience 52–55

waterfall lifecycle 58

workshops 120