To: Anita Rajmohan

Personnel Manager

From: Gautam Sinha

Assistant Manager

Ref: HR/09/007

Date: October 16, 2009

Report on the value of training programmes attended by employees at level III and level IV

1.0 INTRODUCTION

On Tuesday, September 28, you asked me to investigate the values derived by the employees who attended various training programmes and to suggest ways in which this might be enhanced further. My report was to be submitted to you by October 20, 2009.

2.0 FINDINGS

2.1 Applications in current jobs

About 76 per cent of the level III and 67 per cent of level IV employees claimed to use the concepts taught to them in various training programmes in their work life. Most of the employees felt that concepts such as leadership, communication, and performance management could be internalized. On average, about 89 per cent of employees claimed to be thinking in new directions and reported greater work satisfaction.

2.2 Change in attitude

Most employees felt that attitude changes were gradual and depended in large measure on the work environment in general. They reported that while they felt enthused, their superiors and subordinates did not always feel that way.

2.3 Feedback

There was a marked difference between employees who received training at premier national institutes and those that received training at second-rung institutes. Employees felt that for a permanent change, training should percolate at all levels, should be imparted by a premier institute, and should be at regular intervals.

2.4 Cost–benefit analysis

Training cost at level III was approximately INR 800,000 for 30 participants and INR 200,000 for 27 participants belonging to level IV. Travel and miscellaneous costs were approximately INR 100,000 for both sets of participants. Benefits are realized gradually in terms of increased input–output, enhanced productivity, greater motivation, and better performance.

3.0 CONCLUSIONS AND RECOMMENDATIONS

The investigation I have made does justify the concerns relating to value-addition compared to the amount we spent on employee training and development. The benefits of training can be higher if we adopt uniform procedures across both levels. I should therefore like to recommend the following information for your consideration:

3.1 A meeting with senior HR heads must be called to assess the value of training considering the amount we spend.

3.2 ABC is doing considerably well; therefore, we can afford to send our employees to premier training institutes.

3.3 Consideration should be given to centralizing all training programmes so as to ensure that cost-effective approaches are optimized.

3.4 Departmental policy on training should be revised and all staff notified.

I hope you find the suggestions useful. I will be glad to provide any clarifications you require in this regard.

(Signature and Date)