Chapter 4
IN THIS CHAPTER
Switching to the editor’s role
Fixing problems with shortcut techniques
Activating language with strong verbs
Avoiding pitfalls that undermine clarity and impact
If you expect to create a successful email, letter or business document in just one shot, think again. Don’t ask so much of yourself. Very few professional writers can accomplish a finished piece — whether they write novels, plays, articles, websites or press releases — with their first draft. This especially includes writers known for their simplicity and easy reading.
Editing is how writers write. For them, the writing and editing processes are inseparable because they wouldn’t dream of submitting work to anyone that is less than their very best. Unfortunately, many people are intimidated by the notion of editing their own work. But equipped with effective methods and techniques, many of which are based on common sense, you can edit with confidence.
Mastering hundreds of grammar rules is not necessary to becoming a good editor. Know the clues that reveal where your writing needs work, and you can sharpen what you write so it accomplishes exactly what you want. This chapter gives you the groundwork.
The writer and editor roles reinforce each other and are backed by proofreading:
You have three main ways to edit writing. Try each of the following and see which you prefer — but realize you can always switch your editing method to best suit a current writing task or timeline.
For about a century before computers, people wrote on typewriters, revised the results on “hard copy” by hand, and often retyped the entire document. If you were reviewing printer’s proofs — preliminary versions of material to be printed — you used a shorthand set of symbols to tell the typesetter what to change.
These symbols offered uniformity; every editor and printer knew what they meant. The marks are still used today and remain a helpful way to communicate text changes. To find a set of these symbols with examples, just look up “printer’s proof marks” in your favorite search engine.
After you draft a document, you can simply read through it and make changes: Substitute words, fix grammar and reorganize the material by cutting and pasting with a few mouse clicks or keystrokes. The down side to this method of editing is that you’re left with no record of the change process. (See Option 3 for a useful alternative.)
When maintaining a copy of your original text matters, save your new version as a separate document. Amend its name to avoid hassle later should a series of revised versions develops.
Most word-processing software offers a handy feature to record every change you make to the text in a document. In Microsoft Word, for example, select the Review tab and you’ll see a tracking pane. Click Track Changes “On” and edit away. You can delete and add words, fix spelling and grammar and move pieces around at will.
Changes will show up on the copy in a color other than black and/or in small text boxes off to the side (depending on your choice of screen view). Deletions appear as strikethrough text or off to the side. You can add “comments” to yourself, or if you’re sharing the document, enter comments to the other readers.
The system takes some personal trial and error but is flexible. It’s easy to change your mind about a correction or substitution and revert the text back to the original. It works well when the editor and writers are different people, too. You can easily see someone else’s changes and decide whether to accept them or not.
However, when you’re tracking changes on a heavily edited document, you can end up with something quite complicated. Just choose to view the document as “Final” with all your proposed changes incorporated, or opt not to view insertions and deletions, depending on your version of Word. You don’t lose your edits; they’re just hidden from immediate sight.
When you finish editing, save a version that shows the revisions, then go back to the Review tab and choose “Accept” or “Reject” changes. Accept all changes or go through your document section by section or even sentence by sentence. You emerge with a clean copy; save this version separately from the original. Proof the new version carefully because new errors creep in when you edit. Always.
Your best tool to achieve this distance is the one that cures all ills: time. In Chapter 2, I suggest that you accord equal weight to the importance of planning, drafting and editing. But ideally, don’t edit in the same seamless time frame as the first two stages.
For short and/or less consequential messages, an hour or two between drafting and editing helps. A top-of-your-head email or text message that doesn’t seem important can still land you in a lot of trouble if you send it out without vetting. Take what time you can to clear your mind and refresh your eyes so you can look at the words with your editor eye.
Your job when self-editing is to review what you wrote on two levels:
Let’s look at both.
Start your edit with a big-picture review, leveraging the mental distance you gained by putting the piece aside for a while.
The initial editing challenge is to drill to the core of your message. If you followed the step-by-step process presented in Chapter 2 to create the document, check now that you met your own criteria and that every element works to accomplish your goal. Your objective answers to these nine questions may lead you to partially or substantially revamp your content. That’s fine — there’s no point working to improve presentation until you have the right substance.
You have two ways to get instant, objective feedback on how well you used language:
In addition to telling you whether you achieved a conversational tone, the read-aloud test alerts you to eight specific problems common to poor writing (I recommend solutions to the first four of these problems in Chapter 3):
Problem 1: A sentence is so long it takes you more than one breath to get through it.
Solution: Break it up or shorten it.
Problem 2: You hear a monotonous pattern with each sentence starting the same way.
Solution: Change some of the sentence structures so you alternate between long and short, simple and complex.
Problem 3: All or most sentences sound short and choppy, which creates an abrupt tone and dulls the content.
Solution: Combine some sentences to make the read smoother.
Problem 4: You stumble over words.
Solution: Replace those words with simpler ones, preferably words that are one or two syllables long.
The read-aloud method can reveal four additional challenges. We look at each problem in greater detail in following sections, but here’s a quick overview.
Problem 5: You hear yourself using an up-and-down inflection to get through a sentence.
Solution: Make the sentence less complicated.
Problem 6: You hear repeated sounds produced by words ending in -ize, -ion, -ing, -ous, -ly or another suffix.
Solution: Restructure the sentence to minimize words that end these ways.
Problem 7: You notice numerous prepositional phrases repeated or strung together — of, with, in, to, for.
Solution: Change your wording so fewer prepositions are needed.
Problem 8: You hear words repeated in the same paragraph.
Solution: Find substitutes.
Everyone writes with his or her own personal patterns. The better handle you gain on your own patterns, the better your writing and the faster you achieve results.
Now for some detail on handling Problems 5, 6, 7 and 8. Here is a series of shortcuts.
For example, read the following sentence aloud and see what pattern you force on your voice:
All of the writing that is published is a representation of our company, so spelling and grammatical errors can make us look unprofessional and interfere with the public perception of us as competent businesspeople.
Visually scanning the sentences also tips you off to its wordiness. This single sentence contains two phrases using “of,” two statements with the passive verb “is,” and three words ending in “-ion.” This produces an awkward wordy construction. Plus, the sentence contains 34 words — far more than the average 18 I recommend — and more than five words have three or more syllables (see Chapter 3).
You don’t need to be a linguistic rocket scientist to write a better sentence. Just go for simple and clear. Break up the long sentence. Get rid of the unnecessary words and phrases. Substitute shorter friendlier words. One way:
All our company’s writing represents us. Spelling and grammar errors make us look unprofessional and incompetent.
After you simplify, you can often find a third, even better way to shape the sentence. A third pass might read:
When we make spelling and grammar mistakes, we look unprofessional and incompetent.
The following sections demonstrate some examples of overly suffixed wording and how to fix it. If you are unenthusiastic about grammar lessons, proceed happily: My goal is to help you develop a feel for well-put-together sentences and how to build them. Once you notice problems, you can correct them without thinking about rules.
Consider this sentence:
You may not initially find the challenge of improving your writing to be inspiring, but the result will be gratifying.
One short sentence with four words ending in -ing! Read it aloud and you find yourself falling into that up-down-up inflection. You can fix it by trimming down to one -ing word:
The challenge of improving how you write may not inspire you at first, but the results will reward you well.
Here’s a sentence I wrote for this chapter:
Besides, there’s something more satisfying about physically editing your copy and using the universal markings.
I didn’t spot the five words that end in -ing until my third round of editing! Once you see a problem like this, play with the words to eliminate it. Then check that it matches your original intent. I rewrote the sentence this way:
Besides, you may find it more satisfying to physically edit your copy with the universal marks.
When you edit other peoples’ work, knowing the writers’ intent is harder. You may not understand what they’re going for, and then it’s all too easy to shift the meaning when you try to clarify. You may need to ask the author to interpret the original material. Or make the changes and as appropriate, check that they are okay. Don’t be surprised if the writer objects. The writer/editor partnership is often a tense one.
The following is cluttered with -ion words and incredibly dull:
To attract the attention of the local population, with the intention of promoting new construction, we should mention recent inventions that reduce noise pollution.
Reading aloud makes this sentence’s unfriendliness instantly clear. Also, note that piling up lots of -ion words leads to an awkward passive sentence structure.
The problem with too many -ion words can be way more subtle, as in this sentence from an otherwise careful writer:
Whether they are organizing large demonstrations, talking with pedestrians in the street or gathering signatures for a petition, their involvement was motivated by the realization that as individuals within a larger group, they had the potential to influence and bring about change.
In addition to four words with the -ion suffix, the sentence also contains three ending in -ing. The result is a rambling, hard to follow, overly long sentence that feels abstract and distant. This sentence is challenging to fix. One way:
They organized large demonstrations, talked with pedestrians and gathered signatures. Their motivation: Knowing that as individuals, they could influence and bring about change.
Does it say exactly the same thing as the original? Perhaps not, but it’s close. And more likely to be read.
Notice that after I cut down the -ion and -ing words, some of the cluttered phrases become more obvious:
Similar to -ion and -ing words, more than one -ize per sentence works against you. Consider the following:
He intended to utilize the equipment to maximize the profit and minimize the workforce.
Modern business language keeps inventing -ize words, essentially creating new verbs from nouns. Here’s a sentence that contains two of my least favorite words:
He knew that incentivizing the agreement might not succeed in impacting trade in a positive manner.
“Incentivizing” and “impacting” are among the nouns that have recently morphed into verbs through common practice. I try to avoid their use but acknowledge that living language seeks to fill in its deficits and also serve our appetite for speed. Without “incentivize,” we’d need to say “offering an incentive.” “Impacting” is a stronger word than “affecting,” and more compact than “has an impact on.”
Words with these suffixes are usually complicated versions of words available in simpler forms.
A silly example that combines all these forms shows how using long words forces you into that unnatural rhythm, passive structure and wordy phrases full of unnecessary prepositional phrases:
Continuous investment in the anonymously conceived strategic plan recently proved to be an impediment to the actualization and inadvertently triggered the anomaly.
But I’m hopeful: Research is under way to correlate good writing and communication with the bottom line. Willis Towers Watson, a global management consulting firm, conducts high-profile surveys on the financial impact of effective communication, and the American Management Association is interested in the ROI-writing connection. The Harvard Business Review issues a growing abundance of material on executive communication. Meanwhile, the lesson is clear: Don’t write in empty business-speak — it won’t reward you. Just hope that your competitors keep writing that way.
A sentence with unnecessary prepositions is often clumsy:
And notice that when you cut prepositions, you discover additional ways to improve a sentence. Some examples of this progressive thinking:
Here are a few more ways to reduce your wordy phrases:
Use an apostrophe. Why say the trick of the accountant, when you can say the accountant’s trick? Why write the favorite product of our customers, when you can write our customers’ favorite product? Each idea’s potential works better than the potential for each idea.”
Here’s a sentence I wrote and reconsidered:
The writer clearly understood the worries that neighbors would have based on their prior experiences with construction work.
Version 2:
The writer clearly understands the neighbors’ worries based on their prior experience with construction work.
Extra words that don’t support your meaning dilute writing strength. Aim for concise. Use the set of clues I describe in the preceding sections and zero in on individual sentences for ways to tighten. Here’s a case in point:
With the use of this new and unique idea, it will increase the profits for the magazine in one particular month, July.
Extra words hurt the sentence’s readability and generate bad grammar. Even though the sentence is fairly short, it manages to jam in two prepositions (of and for), an altogether useless phrase (with the use of), and an unnecessary word repetition — new and unique. Of course, the sentence construction is confusing as a result. A better version:
This new idea will increase the magazine’s profits, particularly in July.
Consider this explanation of Track Changes that I wrote:
Now when you make a change, the alteration is indicated in a color and any deletion is shown on the right.
The rewrite:
Your changes then show up in color, and deletions appear outside the text on the far right.
The revision works better because it eliminates unnecessary words and with them, the passive construction of alteration is indicated and deletion is shown.
Wordy |
Better |
---|---|
at this time |
now |
for the purpose of |
for, to |
the reason for that |
because |
in accordance with |
under |
is able to |
can |
it is necessary that |
must, should |
in an effort to |
to |
in order to |
to |
in regard to |
about |
in the amount of |
for |
in the event of |
if |
in anticipation of |
before |
in the near future |
soon |
on the occasion of |
when |
is indicative of |
indicates |
is representative of |
represents |
regardless of the fact that |
although |
on a daily basis |
daily |
Try This: Track your own wordiness. When you write, notice which wordy phrases you often use. We all do it. Begin a list and add to it for a while. Then write in more concise substitutes, as in my list. Consciously use the short more effective versions and your writing will move a big step forward.
Over-using the passive usually signals careless and ineffective writing. Sentences based on passive verbs — forms of to be — are often forced into convoluted shapes that are wordy and hard for readers to untangle. Worse, all those to be verbs make writing so dull that many readers don’t even want to try. Let’s look at passive verbs from the editing angle.
Active voice and action verbs are not the same thing grammatically, but for practical purposes, just remember to cut back on the following word choices:
The solution in every case is the same: Figure out who does what and rephrase the idea accordingly:
Verbs endings with -en raise the same red flag as those ending in -ed. For example, I will be taken to Washington by an India Airways plane is better expressed as An India Airways plane will fly me to Washington or I will fly to Washington on India Airways.
To do this, scan your sentences to spot is, are and the other to be verbs. Often, you can find a way to use a present-tense verb. Look for the important action — “is,” for example, often functions as a placeholder word without specific meaning. For example, the following sentence:
He is still a pest to the whole office about correct grammar.
Is better stated as,
He still pesters the whole office about correct grammar.
Or another verb may distract attention from the action that matters. This sentence:
Michael succeeded in breaking the pattern of expectancy.
is more effective and engaging as,
Michael broke the pattern of expectancy.
Check out the following examples and improvements:
In every case, using an active verb does the trick.
Like the to be verbs, using the various forms of the verb to have signals lazy writing. Find substitute words and a faster way to say what you mean as often as possible. A few examples and possible rewrites:
Here’s a sentence that uses two “haves.” How would you rewrite it?
We have anecdotal evidence that it works, but in order to get the clinical community interested, there’s a robustness of data we need to have.
Often there is more than one way to fix a sentence, just as with any problem. Here’s my version — yours may be different and as good or better:
Anecdotal evidence suggests it works, but to interest the clinical community, we need robust data.
Despite all the reasons for minimizing passive sentences, passive verbs are not “bad.” You need them on occasions when the “actor” is obvious, unknown or unimportant, or is the punchline. For example:
You can also make a case for using the passive voice when you need to frame a message in terms of you rather than we or I. When writing to a customer, for example, you may begin more effectively,
Your satisfaction with the product is what we care about most.
Rather than,
We care most about your satisfaction with the product.
The second statement gives the impression that “it’s all about us.” Of course, don’t write an entire letter like the first opening — just the first sentence.
The passive is also useful when you don’t want to sound accusatory. The bill has not been paid is more neutral than You failed to pay the bill.
Relying on words that have little meaning wastes valuable message space and slows down reading. Overused expressions also dilute impact, and “insider” language can confuse “outside” readers. Jargon, clichés, buzzwords and unhelpful adjectives are hallmarks of ineffective business writing.
Almost every specialized profession has its jargon: terminology and symbols that shortcut communication and in some cases, make group members feel more professional and “inside.” If physicists write to other physicists, they don’t need to spell out the formulas, symbols and technical language. The audience shares a common knowledge base.
Similarly, lawyers can write to colleagues in the peculiar language they mastered through education and practice. A musician can exchange performance notes with other musicians in a way that means little to non-musicians.
But business writers face an additional challenge. A specialized, jargon-laden language flourishes full of buzzwords that means little — even to those who use it. For example, a technology company states in a publication:
These visible IT capabilities along with IT participation in the project identification process can drive the infusion of IT leverage on revenue improvement in much the same way as IT has leveraged cost cutting and efficiency.
What does it mean? Who knows? All too often, corporate executives and consultants string together sets of buzzwords and clichés that communicate little beyond a reluctance to think. I know many editors who make good money saving some of these people from their worst utterances, but they sure don’t catch them all.
Of course, sometimes a writer or organization deliberately chooses to bury a fact or a truth behind carefully selected words and phrases. Then you might argue that a message built on empty business jargon works well. But I don’t recommend deliberately distorting the truth, writing without substance or masking either situation with bad writing. Doing so just doesn’t work and it may boomerang.
This widely circulated Citigroup press release a while back (www.citigroup.com/citi/news/2012/121205a.htm
) makes the company look ridiculous:
Citigroup today announced a series of repositioning actions that will further reduce expenses and improve efficiency across the company while maintaining Citi’s unique capabilities to serve clients, especially in the emerging markets. These actions will result in increased business efficiency, streamlined operations and an optimized consumer footprint across geographies.
Translation: We’re firing a lot of people to improve our numbers.
To avoid producing empty business-speak, beware of using words and phrases such as the following — some are perennials, others come and go:
Jargon can be seen as business-world clichés. English, like all languages, has an enormous trove of “general” clichés, expressions that are so overused they may lose their impact. A few random examples that can turn up in business communication: All’s well that ends well, think outside the box, barking up the wrong tree, beat around the bush, a stitch in time, read between the lines.
Clichés are so numerous they often seem hard to avoid. Often, they’re idioms, and they are found in every language. They’re popular for a reason — they communicate a meaning in shorthand. And they can be used well in context. But it pays to stay on the lookout for any that don’t carry your meaning or trivialize it. Instead, say what you want more simply, or perhaps develop an original comparison, as I explain in Chapter 3.
The best advice on using descriptive words — adjectives and adverbs — came from the great nineteenth-century American novelist Mark Twain:
Twain wrote this advice in 1880 to a 12-year-old boy who sent him a school essay, but he’s right on target for today’s business communicators.
If depending on buzzwords and clichés is Sin #1 of empty business-speak, overuse of adjectives is Sin #2. Consider, for example,
The newest, most innovative, cutting-edge solution to the ultimate twenty-first century challenges …
What, another solution?
Adopt whenever possible the fiction writer’s mantra: Show, don’t tell. Adjectives generally communicate little. In fiction, and especially scriptwriting, writers must find ways to bring the audience into the experience so they draw their own conclusions about whether a character makes bad decisions, is unethical, feels ugly or pretty, is suffering pain and so on.
In business writing, “show, don’t tell” means giving your audience substance and detail: facts, ideas, statistics, examples — whatever it takes to prove they need your product or idea, or you. Stating that something is innovative proves nothing. Adding an adverb, such as “very” innovative, just multiplies the emptiness.
Welcome opportunities to replace empty rhetoric with substance! There’s no substitute for good content. Use good writing techniques to make that content clear, straightforward and lively.
Like everyone, you probably had the experience of creating a message or document carefully but finding on review that it’s simply not very interesting. You want important material to have impact and lead people to keep reading, and ideally, buy-in. How can you accomplish that?
The right content for your chosen audience is critical. When you relate to their interests, people find you interesting. Examples, anecdotes and comparisons can bring a message to life. But good substance needs support from effective language. First consider tone. In many cases, enthusiasm is probably the highest card to play. When you apply for a job, for example, or an assignment or contract, coming across as enthusiastic gives you an edge and may even trump formal qualifications to some degree. Energetic writing carries enthusiasm and helps you present as a positive, optimistic person. Here are some of its attributes (I cover more of them in the chapters that follow):
Almost always, I direct my last editing effort to the verbs: Can I liven them up to make the writing more engaging?
The U.N. is trying formulate a deal between the two warring factions.
That sounds rather stuffy, so you could instead say arrange a deal. Better but dull.
More informal is work out a deal, or even more, with pull together a deal.
Another option is broker a deal, which is less commonplace and more graphic.
Yet another choice is one I saw used in a similar sentence, stating the thought this way:
The U.N. is trying to midwife a deal between the two warring factions.
Which word choice is best? Well, that depends: Who are you writing to? What is the nature of the document? You’ll probably prefer one of the more common terms for an email or business document, but one of the more graphic options for an article or opinion piece. When you need to persuade others to a viewpoint, expressive wording is your ally.
How do you find strong evocative verbs? Nothing could be easier: Use an online thesaurus. As an example, consider the word initiate. Entering “initiate syn” (for synonym) in my search engine, I find dozens of choices that include launch, trigger, intro, originate, pioneer, kick off, lead, break ground, embark on, set in motion, plunge in, jump into, get the show on the road and so on.
You need not be a poet to write colorfully. Yes, the words on the list all have somewhat different meanings. So pick the one that accurately communicates what you want to say and works in context of that message’s tone and purpose.
In Chapter 5, I move from focusing on sentences to creating solid paragraphs, solving organization problems, using strong transitions and fixing the technical problems that most often bedevil business writers.
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