Using a Framework Such as ITIL (Information Technology Infrastructure Library)

To improve your cloud management, you should consider adopting a framework, such as Information Technology Infrastructure Library (ITIL) (or ITSM: IT Service Management) that describes and provides a baseline for information-technology processes, procedures, operations, and services. Common ITIL procedures and processes include the following:

• Service Strategy: Aligns your business strategy to your IT operations and services, with a focus on custom service and delivery

• Service Design: Examines the services a business provides and how to best design and implement them

• Service Transition: Examines changing existing or introducing new services

• Service Operation: Provides best practices for managing and improving operational services

• Continual Service Improvement: Examines ways to continually improve your service offerings

Across the Web, you can find many videos and ebooks on ITIL and ISTM.