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by Lisa Polack
Communicating Effectively in the Workforce
Cover
Chapter 1: Communication Basics
Apply the principle of Audience First!
Identify how learning and communication are linked
Three models of communication
References
Exercises and discussion questions
Chapter 2: Verbal Communication
Differentiate the components of the verbal competence model
Apply the concept of Verbal Judo
Chapter 2: Verbal Communication
References
Exercises and discussion questions
Chapter 3: Nonverbal Communication
Accountants and nonverbal communication
Differentiate types of nonverbal communication
A culture that makes employees feel safe
Apply nonverbal competence
Chapter 3: Nonverbal Communication
References
Exercise
Chapter 4: Styles of Communication
Communicator style: Three approaches
Chapter 4: Styles of Communication
References
Exercises and discussion questions
Chapter 5: Listening
Recognize the significance and benefits of listening
Differentiate types of listening
Determine ways to listen more effectively
Keywords
References
Exercises and discussion questions
Chapter 6: Difficult Communication
Complex situations at work
Distinguish among difficult communication patterns
Apply coping techniques for difficult communication patterns
Identify and respond to verbal aggression and hostile communication patterns
Identify games played in the workplace
Vulgar, racist, and sexist communication
Keywords
References
Exercises and discussion questions
Glossary of Business Management and Personal Development Terms
Index
Solutions
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
End User License Agreement
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