About the Author

Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including IT Fundamentals), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books, including the CompTIA A+ Complete Study Guide by Sybex, an imprint of Wiley.