- Cover
- Title Page
- Contents
- Dedication
- Preface
- SECTION A AN OVERVIEW
- SECTION B SCANNING METHODOLOGY TO CLEAN-UP AND SANITISE A PROCESS—FIRST STEP TO CONTINUAL IMPROVEMENT
- CHAPTER 5 Process Analysis Against a Checklist of Process Requirements to be Met
- CHAPTER 6 Process Analysis Through Flow Chart
- CHAPTER 7 Process Analysis: Interfering Factors and Action
- CHAPTER 8 Process Analysis for Defect Prevention
- CHAPTER 9 Process Analysis for Gaps in Specification
- CHAPTER 10 Process Analysis: Customer Interface
- CHAPTER 11 Failure Mode Effect Analysis
- SECTION C MEASUREMENT OF PROCESS DEFECT LEVEL AND PROCESS CYCLE EFFICIENCY
- CHAPTER 12 Basics of Six Sigma Technique
- Background
- Thought process of Six Sigma
- Process, quality characteristic and specification
- Specification, variation, process capability
- Process capability and quality system
- Statistical control
- Normal law
- Specification, process capability, defects and key thoughts of Six Sigma technique
- Process capability and sigma value of the process
- Obtaining the Sigma value of a process:
- Obtaining the Sigma value of a process: z value from defect rate
- Illustrative examples: Calculating
- First time yield (FTY)
- First time yield and
- Rolled throughput of a process
- A note on
- Sustainability of improvement
- Application of Six Sigma tool
- Problem 1
- Normalized yield
- Process capability analysis (PCA)
- Conclusion
- Annexure 12A: Exercises on Six Sigma calculations
- CHAPTER 13 Improving Process Flow and Speed to Achieve Lean Process
- CHAPTER 12 Basics of Six Sigma Technique
- SECTION D CONTINUAL IMPROVEMENT PROCESS FRAMEWORK
- CHAPTER 14 Organising for Continual Improvement
- CHAPTER 15 Anchor Points of the Continual Improvement Thought Process
- CHAPTER 16 Involvement of People in Continual Improvement Process
- Background
- Productivity
- Organising an enterprise
- Continual improvement and productivity in an organization
- Distinct features of a people-friendly environment
- Reality check: Involvement
- Impact of continual improvement
- Conclusion
- Annexure 16A
- Annexure 16B
- Annexure 16C
- Annexure 16D
- Annexure 16E
- Annexure 16F Supplier base management
- Annexure 16G
- Annexure 16H
- CHAPTER 17 Soft Skills for Effective Practice of Continual Improvement
- CHAPTER 18 Tools of Logical Thinking and Qualitative Analysis
- CHAPTER 19 Tools and Techniques: Problem Solving Through Pattern Discovery and Probing
- Background
- Problem
- Pattern discovery and investigation route
- Data orientation
- Tools and techniques
- Frequency distribution/histogram
- Break even point
- Few approaches: critical incident analysis, engineering a failure and defect generation at levels that generate failures
- Benchmarking
- Conclusion
- Annexure 19A
- Annexure 19B
- Annexure 19C
- Annexure 19D
- CHAPTER 20 Problem, Data and Interpretation of Data
- SECTION E STATISTICAL TECHNIQUES FOR INVESTIGATION AND IMPROVEMENT
- CHAPTER 21 Measuring System
- CHAPTER 22 Measurement Process: Statistical Concepts
- Measurement system ‘ideal’ but measurements are not identical
- Pattern of variation: measurements
- Statistical properties of measurement data
- Measurement capability
- Relationship: product specification and process capability and measurement system
- Cause of bias/linearity, and inadequate repeatability and reproducibility
- Conclusion
- CHAPTER 23 Product/Process Comparison: Statistical Tests of Significance
- Statistical significance
- Conclusion
- Illustrative example 1
- Illustrative example 2
- Illustrative example 3
- Illustrative example 4
- Illustrative example 5
- Illustrative example 6
- Illustrative example 7
- Illustrative example 8
- Illustrative example 9
- Illustrative example 10
- Annexure
- Summary of statistical tests of significance
- CHAPTER 24 Analysis of Frequencies, Analysis of Variance, Regression and Correlation Analysis
- CHAPTER 25 Technology Improvement: Application of Design of Experiments
- Statistics, a key technology
- Industrial experimentation
- Taguchi’s methods
- Principles of Taguchi’s methods
- Design of experiments
- An important observation
- Understanding OA design
- Standard OA designs and their linear graphs
- Steps in designing, conducting and analysing an experiment
- Analysis of experimental results: response by measurement (variable data)—Illustrative example 1
- Analysis of experimental results: response by attribute data—illustrative example 2
- Summary of results—average response of significant factors and interactions
- Conclusion
- Annexure 25A
- SECTION F CONTINUAL IMPROVEMENT—MANAGERIAL ASPECTS
- CHAPTER 26 Managing Continual Improvement Project
- Background
- Management commitment
- Training programmes
- Team building
- Continual improvement projects—classification
- Project team—route map for handling a project
- Database
- Overall assessments: continual improvement projects
- Common reasons for setback in CIP
- Key points to comply with for healthy environment
- Synergistic impact
- Conclusion
- Annexure 26A
- Annexure 26B
- Annexure 26C
- Annexure 26D
- Annexure 26E
- CHAPTER 27 Route Map for Handling a Project
- Background
- Discussion
- Route map—DMAIC
- Define stage
- Measure stage
- Analyse stage
- Illustrative example 1: feedback from outpatients
- Illustrative example 2: process speed investigation
- Improve stage
- Control stage
- Illustrative example 3: analysis of difficulties in the purchase department
- Assessment of each phase of DMAIC
- Continual improvement Six Sigma, jargons
- Conclusion
- Annexure 27A
- Annexure 27B
- CHAPTER 28 Continual Improvement: Service Sector
- CHAPTER 29 Animal World and Self-improvement
- CHAPTER 26 Managing Continual Improvement Project
- SECTION G CONTINUAL IMPROVEMENT—LARGER VITAL ISSUES
- CHAPTER 30 Culture of Innovation and Improvement
- Background
- Vision—characteristic features
- Vision—illustrative examples
- Vision and institution
- Clear vision
- Entrepreneurship par excellence
- Ventures of Prof. P. C. Mahalanobis
- Recruitment—focus on the potential and not on track record
- Unorthodoxy
- Networking for brain irrigation
- An observation
- The
- An urgent task
- Conclusion
- CHAPTER 31 Environment for Continual Improvement Process—Organisational Practices
- CHAPTER 30 Culture of Innovation and Improvement
- SECTION H CONTINUAL IMPROVEMENT—STARTING OFF AND PRACTICAL HINTS
- Bibliography
- Notes
- Glossary
- Acknowledgements
- Copyright
Acknowledgements
We thank the entire team of Pearson Education for having published the book. Our special thanks are due to the editorial team for their enthusiastic support to us.
We thank Shri P. V. Subramanian for his cheerful support in preparing the text.
N. S. Sreenivasan
V. Narayana
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