Index

  • A/B split test
  • Abilities
  • Access from anywhere
  • Accomplishments
  • Achievement
  • Acquisition marketing
  • Adaptive strategic planning
  • Adrian award
  • AEC industry
  • Agile approach marketing
  • Align stage
  • Aligning benefits
  • Alignment increasement ways
  • Alignment via business process management
  • Amazon Elastic Compute Cloud (EC2)
  • Amazon Web Services (AWS)
  • Amazon.com as maturity
  • Amit, Srivastava
  • Amritanandamayi, Mata
  • Analytics
  • Analyze via knowledge management
  • Apple assembly in China
  • Application programming interfaces (APIs)
  • Architecture as ecosystem hub (vVIC)
  • ARM (Advanced RISC Machines)
  • Artificial intelligence (AI)
  • Assessment
  • Attract step
  • Attribute-based access control (ABAC)
  • Audit control
  • Auditing, monitoring, and risk management
  • Australian government cloud computing assessment
  • AustralianSuper (case study)
  • Authority in an established ecosystem
  • Auto sensors
  • Automatic license plate readers (ALPRs)
  • B2E (business-to-enterprise)
  • Balanced card delivering business value
  • BAR. See Business agility readiness (BAR)
  • Barrier breaking
  • Behavioral targeting adapting to visitor browsing
  • Behind the Cloud (Benioff, M.)
  • Benefits
    • to customers
    • of engage stage
    • of lifetime customers
    • of nurturing
    • to organization
  • Benioff, Marc
  • Better execution and effective decision making
  • Bifulco, Ryan
  • Big data, collective intelligence role
  • Big data and traditional data:
    • auto sensors in insurance
    • executive insights
    • public safety
    • smart electric meters
    • Target
  • Big Data, key characteristics on:
    • value
    • variety
    • velocity
    • volume
  • Big data market size
  • Big data on technology platforms:
    • about
    • in-database analytics
    • executive insights
    • Hadoop and big data problems
    • in memory analytics
    • non-Hadoop big data problems
    • Oracle and big data challenges
    • Oracle Big Data appliance
    • Passoker online betting optimization
    • predictive analytics
    • tools, platforms, and applications
  • Big Data's Biggest Role: Aligning the CMO & CIO (CMO Council)
  • Bionic contact lenses
  • Biyani, Gagen
  • BOLO (be on the lookout)
  • BPM. See Business process management (BPM)
  • BPO (business process outsourcing). See Business process outsourcing (BPO)
  • Breaking barriers
  • BRIC countries
  • Bring your own devices (BYOD)
  • BtoB (magazine)
  • Building agility concepts
  • Burman, Linnea
  • Business agility:
    • alignment issues
    • circle of influence
    • definition
    • gap analysis
    • readiness road map
    • readiness transformation
  • Business agility creation
    • about
    • challenges and opportunities
    • hybrid cloud deployment as ecosystem hub platform
    • lessons learned
    • next steps
    • overview
    • problem
    • solutions
  • Business agility readiness (BAR)
  • Business consideration for mobile platform deployment
  • Business ecosystem strategic concepts
  • Business intelligence (BI)
  • Business process management (BPM)
  • Business process outsourcing (BPO)
  • Business value propositions for cloud computing
  • Business-to-consumers (B2C)
  • Business-to-enterprise (B2E)
  • BYOD. See Bring your own devices (BYOD)
  • Cabrerizo, Javier
  • Call details records (CDRs)
  • Campaign performance
  • Campaign results
  • Canadian Partnership against Cancer
  • Capital expenditure (capex)
  • Carroll, Dave
  • Carter, Sandy
  • Castiglioni, Fabio
  • CDH (Clodera's Distribution Apache Hadoop)
  • CDRs (call details records)
  • CE (consumer electronics)
  • Central desktop for effective team collaboration
  • Central hub
  • CFOs (Chief Financial Officers)
  • Challenges
  • Challenges and opportunities:
    • about
    • destination marketing organizations
    • DIMO challenges and opportunIties
    • and opportunities
    • travel life cycle management scenarios
  • Change management and business agility for social media:
    • about
    • evaluation as success and results or ROI
    • execution
    • executive insights
    • goals
    • notable interactions
    • strategy and tactics
  • Change management imperatives
  • Change timing
  • Checklist
  • Chester Zoo (case story)
  • Chief Financial Officers (CFOs)
  • Chief Information Officer (CIO)
  • The Chief Information Officer's Body of Knowledge, (Lane D.)
  • Chief Marketing Officers (CMOs)
  • “Chief of the Year” (Nelson, F.)
  • Chief Technology Officer (CTO)
  • Choices available
  • Chopra, Deepak
  • Christensen, Clayton
  • CIO
  • CIO Insights:
    • Bilfulco, R.
    • Lane, D.
  • CIO-CMO alignment via business process management and balanced scorecard:
    • about
    • adaptive strategic planning
    • adaptive strategic planning framework
    • analyze via knowledge management
    • business agility
    • execute via balanced scorecard
    • measure via business monitoring
    • model via dynamic simulation
  • CIO-CMO collaborative alignment
  • Cisco TelePresence
  • CIT (computing and information technology)
  • Clodera's Distribution Apache Hadoop (CDH)
  • Cloud and transformation to innovation
    • business intelligence and cloud game changer
    • cloud security challenges
    • effects on CIO
    • information technology revolution
    • IT consumerization root
    • IT in new world
    • IT personnel unreality
    • conclusion
  • Cloud apps deployment steps
    • challenges
    • integrate applications and plans
    • manager user access challenges
    • provisioning with identity manager
  • Cloud architecture understanding
    • cloud service and security
    • virtualism and cloud development
    • virtualism and server consolidation
    • virtualization platforms
  • Cloud computing concerns and risk adjustment
  • Cloud computing, defined by NIST
    • cloud deployment models
    • essential characteristics
    • executive insights
    • Savvis deploys PaaS
    • service models
  • Cloud computing, defining
  • Cloud computing, obstacles and opportunities
  • Cloud computing-based solution advantages
    • executive insights
  • Cloud deployment models
  • Cloud operating environment (CoE)
  • Cloud Security and Privacy (Mather, Kumaraswamy and Latif)
  • Cloud security challenges
  • Cloud service:
    • model
    • and security
  • Cloud service provider (CSP)
  • Cloud services, strategy
    • access from anywhere
    • audit control
    • on-demand elasticity
    • geolocation independence
    • managed interface
    • source independence
  • Cloud-based enterprise-class collaborative system
  • Cloud-based solution to meet IT needs
    • Australian government cloud computing assessment
    • cloud service model
    • federated cloud
    • hybrid cloud
    • National Australia Bank and cloud-based service
    • private cloud
    • public cloud
  • CloudOE
  • CMOs (chief marketing officers). See Chief marketing officers (CMOs)
  • CMS (content management system). See Content management system (CMS)
  • CoE (cloud operating environment). See Cloud operating environment
  • COGS (cost of goods sold). See Cost of goods sold (COGS)
  • Collaboration level
  • Collaborative commerce (e-commerce)
  • Collaborative management power
    • for better execution and effective decision making
    • central desktop for effective team collaboration
    • CIO-CMO collaborative alignment
    • cloud-based enterprise-class collaborative system
    • collaborative tool for ideation
    • enterprise-wide user experience tool
    • Oracle social network
    • Oracle Webcenter
    • wiki use in enterprise-wide collaboration
  • Collective intelligence role:
    • about
    • big data
    • big data and traditional data
    • big data, complexity of
    • big data market size
    • big data on technology platforms
    • data size importance
    • executive insights
    • key characteristics on Big Data
  • “The Coming Era of ‘On-Demand’ Marketing” (Dahlström and Edelman)
  • Commit step
  • Communicate step
  • Communication and customer interaction mode
  • Communication level
  • Complex event processing (CEP)
  • Complexity
  • Compound annual growth rate (CAGR)
  • Computed aided design (CAD) files
  • Computing and information technology (CIT)
  • Connected customer and connected marketing
  • Connected customer era
  • Connected data
  • Connected view power
  • Connections
  • Consumer electronics (CE)
  • Content and context
  • Content management system (CMS)
  • Contextualization
  • Control
  • Convention and visitor bureaus (CVBs)
  • Convergence of consumer electronics into smart devices:
    • about
    • executive insights
  • Cooperation level
  • Coordination level
  • Corporate IT
  • Cost of goods sold (COGS)
  • Cost reduction advantage, customer interaction center offshore locations
  • Covey, Stephen R.
  • Creating Business Agility
  • Creation
  • Critical content identification process
  • CRM (customer relationship management),. See Customer relationship management (CRM)
  • Cross-channel marketing portfolios
  • Cross-channel nurturing steps development
  • Crossing the Chasm (Moore, Geoffrey)
  • Crudele, Michele
  • CSP (cloud service provider)
  • Culture
  • Cunningham, Ward
  • Current state
  • Customer and visitor identification
  • Customer benefits
  • Customer engagement
  • Customer experience:
    • leader
    • maturity
    • maturity model mapping
    • new owned channels
    • optimization
  • Customer intelligence alignment
  • Customer journey:
    • planning
    • of today
    • of tomorrow
  • Customer life cycle (CLC)
  • Customer lifetime value (CLV)
  • Customer online and offline touchpoint access
  • Customer relationship management (CRM)
  • Customer segmentation
  • Customer single view creation
  • Customer value
  • Customer-centric business expectations
  • Customer-centric business strategy
  • Customers
  • Dahlström, Peter
  • Dash, Jnan
  • Data:
    • collection through content profiles
    • as glue
    • lineage
    • provenance
  • Data security and storage
    • data lineage
    • data provenance
  • Data size importance
  • Data warehousing (DW)
  • Database management
  • Database services on private cloud
  • Data-driven marketing and big data
  • Decision phase
  • Decision process reengineering (RPR)
  • Decision support system (DSS)
  • Dell's direct sales
  • Deming, W. Edward
  • Demographics
  • Denial of service (DoS)
  • Desai, Kalpesh
  • Design
  • Destination development
  • Destination marketing:
    • industry trends
    • organizations
  • Destination Marketing Association International (DMAI)
  • Destination marketing associations (DMOs)
  • Destruction
  • Digit fingerprint
  • Digital business:
    • organizations
    • stakeholders
  • Digital divide:
    • balanced scorecard delivering business value
    • building agility concepts
    • business agility alignment issues
    • business agility readiness (BAR) road map
    • business ecosystem strategic concepts
    • change management imperatives
    • customer-centric business strategy
    • digital business organizations
    • digital business stakeholders
    • ecosystem hub concepts
    • ecosystem hub implementation concepts
    • ecosystem hub implementation concepts road map for BAR
    • hybrid cloud as ecosystem hub platform
    • stages of business ecosystem coevolution
  • Digital media
  • Digital relevancy map creation
  • Digital strategy
  • Digital video:
    • in marketing
    • in media and entertainment
  • DIMO challenges and opportunities
  • Disruptive innovation:
    • and business dilemma
    • introduces new paradigm
  • Disruptive innovation and business dilemma
  • Disruptive innovation and evolving business model:
    • and business dilemma
    • CIO-CMO alignment via business process management
    • inner conscience in driving agility
    • new paradigm
    • relationship measurement in systems of engagement
    • service oriented architecture and business process
    • travel industry disruption
    • video as digital content technology
  • Distributed denial of service (DDoS)
  • Distributed virtual center (vVIC) concept
    • incremental implementation
    • modularity
    • scalability
  • DMO ecosystem
  • DMOs (destination marketing associations). See Destination marketing associations (DMOs)
  • Domain naming systems (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Dynamic itinery services for travel life cycle management
  • e-commerce (collaborative commerce)
  • Economic denial of service (EDoS)
  • Ecosystem:
    • of an expansion
    • pioneering on
  • Ecosystem hub
    • concepts
    • implementation
    • implementation concepts
    • road map for BAR
  • Ecosystem hub content management services
  • Ecosystem hub implementation concepts road map for BAR:
    • business agility gap analysis
    • business agility readiness (BAR) assessment
    • ecosystem hub implementation
    • engagement value chain analysis
    • strategic system of engagement architecture
    • visioning via the strategic framework
  • Ecosystem hub problem
  • Ecosystem hub via simpleview platform
  • Ecosystemism,. See also Mobility strengthening ecosystemism
  • Edelman, David
  • Educate phase
  • Education vs. physical boundaries
  • The 8th Habit (Covey, S.)
  • EIP (enterprise information portal)
  • Ellison, Larry
  • Email marketing
  • Engage stage
  • Engagement value
  • Engagement value chain analysis
  • Engagement value scale (EVS)
  • Enterprise data warehousing (EDW)
  • Enterprise information portal (EIP)
  • Enterprise mobility platform
  • Enterprise Operating System (eOS)
    • abilities of
    • accomplishments
    • features and benefits
    • keys to success
    • modular architecture feature
  • Enterprise resource planning (ERP)
  • Enterprise-wide user experience tool
  • eOS (Enterprise Operating System). See Enterprise Operating System (eOS)
  • ERP (enterprise resource planning). See Enterprise resource planning (ERP)
  • Essential characteristics
  • Evaluation as success and results or ROI
  • Evans, Bob
  • Exact, transform, and load (ETL)
  • Examples, patterns and trends
  • Execute via balanced scorecard
  • Execution
  • Executive buy-in lack
  • Executive insights, individuals:
    • Cabrerizo, Javier
    • Dash, Jnan
    • Desai, Kalpesh
    • Halleck, Ross
    • Harbinder, Khera
    • Patel, Jeetu
    • Sowa, Christowa
    • Srivastava, Amit
    • Upadhyay, Shashi
    • Vaidyanathaswamy, Ramasubramanian
    • Zafar, Naeem
    • Zim, Markus
  • Executive insights, topics:
    • big data and traditional data
    • big data on technology platforms
    • change management and business agility for social media
    • cloud computing, defined by NIST
    • cloud computing-based solution advantages
    • collective intelligence role
    • convergence of consumer electronics into smart devices
    • customer engagement
    • mobility strengthening ecosystemism
    • social media's disruptive revolution
    • 2020 foresight
  • Expansion of an ecosystem
  • Experience analytics requirements
  • Experiment and risk
  • “Faster” (Hildebrand, C.)
  • Federated cloud
  • Fischang, Ken
  • FK Distribution (case story)
  • Forbes
  • Force 5 Tornado
    • convergence
    • technologies
  • Frank, Malcolm
  • Friedman, Thomas L.
  • Future
  • Future Study (DMAI)
  • Gap realization
  • Geolocation independence
  • Get Bold (Carter, S.)
  • Glass Development Kit (GDK)
  • Goals
  • Google
  • Google Glass
  • Growth driven efficiency
  • Guerra, Peter
  • Hadoop and big data problems
  • Hadoop Distributed File System (HDFS)
  • Halleck, Ross
  • Harbinder, Khera
  • Harvard Business Review
  • Hazare, Anne
  • HCM (human capital management)
  • Health care services and outsources services
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Hedges, Michael
  • Heuvel, Jill Vanden
  • High definition (HD)
  • High Performance Computing Cluster (HPCC) Systems
  • Hildebrand, Carol
  • HIPAA regulations
  • History
  • Home utilities cost saving
  • Hornblower, Inc. marketing technology applications:
    • CIO-CMO collaborative alignment
    • current state
    • experiment and risk
    • marketing and information technology aligning
    • plan of action
    • problem
    • technology pulled together
    • lessons learned
  • Hospitality Sales and Marketing Association International (HSMAI)
  • HPCC (High Performance Computing Cluster) systems
  • Human capital management (HCM)
  • Human resources (HR)
  • Hybrid cloud
  • Hybrid cloud deployment as ecosystem hub platform
  • Hyperconnectivity drives innovation
    • cloud apps deployment steps
    • cloud architecture understanding
    • cloud computing concerns and risk adjustment
    • cloud computing, obstacles and opportunities
    • cloud computing-based solution advantages
    • cloud services, strategy for
    • cloud-based solution to meet IT needs
    • database services on private cloud
    • growth driven efficiency
    • intellectual property rights
    • key business drivers for cloud services
    • next evolution
    • Obama election and cloud to win
    • paradigm shifts
    • security considerations in private and public clouds
    • virtual machine introspection
  • ICT (information and communication technology)
  • Identifying:
    • content to match
    • digit goals driving market objectives
    • market objectives
    • processes for engaging
    • processes to nurture customers
    • strategic objectives
  • Identity and access management (IAM)
  • Identity-as-a-service (IDaaS)
  • Impact and alignment measurement requirements
  • Impact and effectiveness balancing
  • Incremental implementation
  • In-database analytics
  • Industrial internet:
    • 2020 foresight
    • interface innovation
    • wireless electricity
  • Industry comparison
  • Information and communication technology (ICT)
  • Information security components
  • Information Technology Infrastructure Library (ITIL)-based processes
  • Information technology (IT). See IT
  • Information technology revolution
  • Information Week
  • Infrastructure as a Service (IaaS)
  • Initiate stage
  • Inner conscience in driving agility
    • Dell's direct sales
    • Oracle fusion applications
  • The Innovators Dilemma (Christensen, C.)
  • Inside Higher Ed
  • Inside the Tornado (Moore, Geoffrey)
  • Inspiration workshop
  • Instant messaging (IM)
  • Integrate applications and plans
  • Intellectual property rights
  • Intent
  • Interface innovation
  • International Data Corporation (IDC)
  • Internet of Everything (IoE):
    • about
    • examples, patterns and trends
    • Google Glass
    • self-driving cars
  • Internet of Things (IoT)
  • Internet protocol (IP)
  • Internet service providers (ISPs)
  • In-the-movement behavior
  • Investing where needed
  • IT:
    • architecture
    • consumerism
    • consumerization root
    • departments
    • devices
    • environment
    • infrastructure
    • initiatives
    • innovation
    • manager(s)
    • needs
    • in new world
    • organization
    • personnel unreality
    • professionals
    • risk
    • services
    • solutions
    • staff
    • structure
    • systems
    • teams
    • technology
  • Jha, Pankaj
  • Jobs, Steve
  • Journey towards customer experiences
  • Kadin, Paul
  • Key business drivers for cloud services
  • Key characteristics on Big Data
  • Key initiatives
  • Key performance indicators (KPIs)
  • Key privacy concerns
  • Keys to success
  • Khan, Sal
  • Khan Academy
  • Khera, Harbinder
  • Kim, Joshua
  • Kleyhans, Steve
  • KM. See Knowledge management (KM)
  • Know your customer (KYC)
  • Knowledge ecosystems cultivation
  • Knowledge leveraging:
    • about
    • ORACLE TEAM USA adaptive decision making
    • research time reduction
    • resolution accuracy increase
    • service thought creation
    • service volumes management increasement
  • Knowledge management discipline and technologies
  • Knowledge management (KM)
  • Knowledge process outsourcing (KPO)
  • Komar, Steven L.
  • KPIs (key performance indicators). See Key performance indicators (KPIs)
  • Kubo, Jon
  • Kumaraswamy, Subra
  • Lack of control in the cloud
    • auditing, monitoring, and risk management
    • destruction
    • identity and access management
    • key privacy concerns
    • privacy breaches
    • retention
    • storage
  • Lack of resources
  • Lack of ROI understanding
  • Lack of strategic direction
  • Lane, Dean
  • Latif, Shahed
  • Leadership and Strategy in the Age of Business Ecosystems (Moore, James F.)
  • Levis Straus outsourcing manufacturing
  • Lewin, Tamar
  • Lifetime customers
  • Listening to the voices
    • about
    • change management and business agility for social media
    • personalization
    • sentiment analytics
    • social media's disruptive revolution
  • Littlefield, Lauren
  • Location-based targeted customer outreach:
    • mobile development framework
    • mobility and crowdsourcing
    • mobility and health care services
  • Los Angeles Times
  • M&E (media and entertainment companies)
  • MacAfee, Andrew
  • MAM (mobile applications management)
  • Managed interface
  • Manager user access challenges
  • Mapping to customers
  • Market maturity barrier
  • Marketers, advising and supporting
  • Marketing
    • approach for lifelong customers
    • under attack
    • automation
    • content
    • and forecasting recommendation to optimize
    • impact and effectiveness
    • improvement steps
    • and information technology aligning
    • level improvement
    • level moving
    • success barriers
    • taxonomy establishment
  • Marketing optimization matrix (MOM)
  • Massive open online courses (MOOCs)
  • Mather, Tim
  • Maturity and how to break through
  • Maturity prevention
  • McGregor, Jim
  • McLuhan, Marshall
  • MDM (mobile devices management)
  • Measure via business monitoring
  • Media and entertainment companies (M&E)
  • The Medium is the Message (McLuhan, M.)
  • Memory analytics
  • Message integrity
  • Metrics
  • Mobile applications management (MAM)
  • Mobile content management system (mCMS)
  • Mobile development framework
  • Mobile device management (MDM)
  • Mobile devices
  • Mobile infrastructure needed
  • Mobile technology adapting in enterprise
  • Mobile transforming work flow
  • Mobility:
    • and crowdsourcing
    • empowers the workforce
    • enabling agile relationships
    • and health care services
    • implemented across the enterprise
  • Mobility drives agility
    • about
    • convergence of consumer electronics into smart devices
  • Mobility strengthening ecosystemism:
    • business agility strategy in action
    • communication and customer interaction mode
    • enterprise mobility platform
    • executive insights
    • location-based targeted customer outreach
    • mobility empowers the workforce
    • next generation of applications mobility program
    • sales team enabling
    • service team to get proactive
    • smart devices protection importance
  • Model
  • Model phases
  • Model via dynamic simulation
  • Modular architecture feature
  • Modularity
  • MOOCs (massive open online courses)
  • Moore, Geoffrey
  • Moore, James F.
  • Moving to higher level
  • Moving from unknown to known
  • Moving from known to customer
  • Moving from customer to advocate
  • Multidimensional scoring (MDS)
  • Multivariate tests/testing
  • National Australia Bank and cloud-based service
  • Natural language processing (NLP)
  • Nelson, Fritz
  • Netflix's business models
  • Network
  • New ways to work
  • New York Times
  • Next evolution
  • Next generation of applications mobility program
  • Non-Hadoop big data problems
  • NoSQL (not only SQL)
  • Notable interactions
  • Novel part of the state
  • Nurture process identification
  • Nurture stage
  • Nurturing approach
  • Obama, Barack
  • Obama election and cloud to win
  • Objectives
  • Oilstop and big data for driving:
    • about
    • challenges and opportunities
    • design
    • Halleck, Ross
    • Oilstop business strategy
    • social graph
    • solution
    • tactical game plan
  • On-demand elasticity
  • Online transaction processing (OLTP)
  • Onshore analytics
  • On-site behavior
  • Open online courses vs. physical boundaries
  • Operational expenditure (opex)
  • Optimize stage
  • Oracle advanced support and mission critical environments
  • Oracle and big data challenges
  • Oracle Big Data appliance
  • Oracle event processing (OEP)
  • Oracle fusion applications
  • Oracle Loader for Hadoop (OLH)
  • Oracle Magazine
  • Oracle Social Network (OSN)
  • ORACLE TEAM USA adaptive decision making:
    • about
    • database management
    • onshore analytics
    • Race Cutter
    • real-time analytics
  • Oracle Webcenter
  • Organization
    • benefits
    • change
    • investing
    • value
  • Organizational barriers
  • Organizational buy-in
  • Original equipment manufacturer (OEM)
  • OSN (Oracle Social Network)
  • Outcomes
  • Over the top (OTT) devices
  • Overlapping use cases
  • PaaS (platform as a service). See Platform as a service (PaaS)
  • Paradigm shifts
  • Partner Extranet services
  • Parviz, Babak
  • Passoker online betting optimization
  • Patel, Jeetu
  • Payment Card Industry/Data Security Standards (PCI/DSS)
  • People
  • People, process, and technology
  • People barriers
  • Personal information
  • Personalization
  • Personalization relevance
  • Personally identifiable information (PII)
  • Personas
  • Persuasive content need
  • Physical infrastructure barrier:
    • Amazon business model
    • eBay business model
    • Oracle advanced support and mission critical environments
    • virtual support vs. physical boundaries
  • Physical infrastructure barrier broken:
    • AEC industry minus barriers
    • assembly of Apple in China
    • cloud and transformation to innovation
    • cost reduction advantage
    • health care services and outsources services
    • Khan Academy
    • Levis Straus outsourcing manufacturing
    • open online courses vs. physical boundaries
    • physical infrastructure barrier
    • software development globally
    • technology convergence
    • technology use
  • Pioneering on ecosystem
  • Plan of action
  • Platform as a service (PaaS)
  • Porter, Michael
  • Position comparison
  • Predictive analytics
  • Preferences
  • Privacy breaches
  • Private cloud
  • Private community services
  • Problem(s):
    • destination marketing industry trends
    • ecosystem hub problem
    • strategic challenges
    • strategic conclusions
    • travel industry disruption
  • Process
  • Profile data
  • Proof of concept (PoC)
  • Propriety member services
  • Provisioning with identity manager
  • Psychographics
  • Public cloud
  • Public portal services
  • Public safety
  • QoS (quality of service)
  • Quality Care TM (case study)
  • Quality of service (QoS)
  • Quick win approach
  • Race Cutter
  • Radiate stage
  • Radio frequency identification (RFID) devices
  • Random-access memory (RAM)
  • Real Time: Preparing for the Age of the Never Satisfied Customer (McKenna, R.)
  • Real-time analytics
  • Relational database management systems (RDBMSs)
  • Relationship measurement in systems of engagement
  • Relevance
  • Relevance and customer control
  • Renewal or death
  • Request for proposal (RFP)
  • Requirements
  • Requirements for customers stage
  • Requirements for engage stage
  • Research and development (R&D)
  • Research time reduction
  • Resolution accuracy increase
  • Retention
  • Return on investment (ROI)
  • RFP (request for proposal)
  • Rich Site Summary/Really Simple Syndication (RSS)
  • ROI (return on investment). See Return on investment (ROI)
  • RSS (Rich Site Summary/Really Simple Syndication). See Rich Site Summary/Really Simple Syndication (RSS)
  • SaaS (software as a service). See Software as a service (SaaS)
  • Sacks, Daniel
  • Sahai, Avanish
  • Sales alignment
  • Sales team enabling
  • Sarbanes-Oxley Act
  • Savvis deploys PaaS
  • Scalability
  • Schlough, Bill
  • Schunter, Matthias
  • SCM (supply chain management). See Supply chain management (SCM)
  • SCT (Sonoma County Tourism). See Sonoma County Tourism (SCT)
  • Security considerations in private and public clouds
    • data security and storage
    • information security components
    • lack of control in the cloud
  • Segmented Email campaigns
  • Self Power (Chopra, D.)
  • Self-driving cars
  • Selling Sonoma County Wine Country
  • Sentiment analytics
  • Service models
  • Service oriented architecture and business process
  • Service team to get proactive
  • Service through creation
  • Service volumes management increasement
  • Service-level agreements (SLAs)
  • Service-oriented architecture (SOA)
  • Share phase
  • Shared services
  • Short message service (SMS)
  • Silos technology barrier
  • Simpleview Social CM Partner Extranet
  • Sitecore® Marketing Optimization Matrix (MOM)
  • Situation
  • Six layers of customer engagement
  • Skype
  • SLAs. See Service-level agreements (SLAs)
  • SLATES
  • Small and medium-sized businesses (SMB)
  • Smart devices protection importance
  • Smart electric meters
  • SMB (medium-sized businesses)
  • SMS (short message service)
  • SOA (service-oriented architecture)
  • Social graph
  • Social media's disruptive revolution:
    • about
    • customer engagement
    • executive insights
    • mobility enabling agile relationships
    • six layers of customer engagement
  • SOE. See System of engagement (SOE)
  • Software as a service (SaaS)
  • Software development globally
  • Solutions:
    • business agility creation
    • distributed virtual center (vVIC) concept
    • dynamic itinerary services for travel life cycle management
    • ecosystem hub content management services
    • ecosystem hub via simpleview platform
    • of social media
    • virtual visitor information center solution
    • visitor information center as differentiator
    • vVIC architecture as ecosystem hub
  • Sonoma County Tourism (SCT)
  • Sonoma County Tourist Sneakaway Marketing. See Business agility creation
  • Sonoma Sneakaway
  • SoRs. See Systems of records (SORs)
  • Source independence
  • Sowa, Christopher
  • Srivastava, Amit
  • Srivastava, Devesh
  • Stages of business ecosystem coevolution
    • authority in an established ecosystem
    • expansion of an ecosystem
    • pioneering on ecosystem
    • renewal or death
  • Steps to take
  • Stevenson, Jon
  • Stoica, Ion
  • Storage
  • Strategic conclusions
  • Strategic conversation
  • Strategic objectives
  • Strategic perspective
  • Strategic system of engagement architecture
  • Strategic themes
  • Strategy and tactics
  • Success:
    • and arrival
    • identification
    • measurement
    • requirements
  • Supply chain management (SCM)
  • System of engagement (SOE)
  • Systems of records (SORs)
  • Tactical game plan
  • Tactics
  • Target
  • Technologies
  • Technology
    • barriers
    • convergence
    • needs identification
    • pulled together
  • Tesla, Nikola
  • Testing to optimize experience
  • Time expectations
  • Tools, platforms, and applications
  • Top-line recommendation
  • Total cost of ownership (TCO)
  • Touch points
  • Touch points personalized
  • Tourism industry
  • Transmission Control/Internet Protocol (TCP/IP)
  • Travel industry
  • Travel industry disruption
  • Travel life cycle management scenarios
    • decisions
  • Trust as currency
  • Trust step
  • Turissini, Daniel
  • TV Everywhere (TVE)
  • 2020 foresight:
    • about
    • bionic contact lenses
    • customer-centric business expectations
    • ecosystemism
    • executive insights
    • home utilities cost saving
    • industrial internet
    • information technology (IT) consumerism
    • Internet of Everything (IoE)
    • Internet of Things (IoT)
  • UGC (user-generated content)
  • Undercover approach
  • Unhelkar, Bhuvan
  • “United Breaks Guitars” (Carroll, Dave)
  • Upadhyay, Shashi
  • U.S. Patriot Act
  • USA Today
  • Use phase
  • User scenarios
  • User-generated content (UGC)
  • Vaidyanathaswamy, Ramasubramanian
  • Value
  • Value chain
  • Value proposition
  • Variety
  • VEI (virtual enterprise integration). See Virtual enterprise integration (VEI)
  • Velocity
  • VEM. See Visitor experience management (VEM)
  • Vertical industry applications libraries
  • Video as digital content technology
    • digital video in marketing
    • digital video in media and entertainment
    • Netflix's business models
    • overlapping use cases
  • Video on demand (VOD)
  • Virtual enterprise integration (VEI),–
  • Virtual machine introspection
  • Virtual machine (VM)
  • Virtual private network (VPN)
  • Virtual support vs. physical boundaries
  • Virtual visitor information center solution
  • Virtual Visitor Information Center (vVIC)
  • Virtualism and cloud development
  • Virtualism and server consolidation
  • Virtualization platforms
  • Visibility
  • Visioning via the strategic framework
  • Visitor
    • total experience
  • Visitor experience management (VEM)
  • Visitor information center as differentiator
  • Visitor segmentation creation
  • Visitor-centric strategy
  • VLAN
  • VM (virtual machine). See Virtual machine (VM)
  • VOD (video on demand)
  • Voice over Internet protocol (VoIP)
  • Volume
  • VPN (virtual private network)
  • vVIC. See Virtual Visitor Information Center (vVIC)
  • Web.
  • Web content management (WCM)
  • “Why Every University Does Not Need a MOOC” (Kim, J.)
  • Wiki use in enterprise-wide collaboration
  • Wireless electricity
  • The World Is Flat (Friedman, T.)
  • Zafar, Naeem
    • mobile infrastructure needed
    • mobile technology adapting in enterprise
    • mobile transforming work flow
    • new ways to work
  • Zaharia, Matei
  • Zahner, Tim
  • Zim, Markus
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