You’ve talked about broken commitments that are blocking performance—whether the barriers are due to motivation, ability, or both—and come up with a few ideas that will lead to a solution. Now it’s time to take these ideas and move to action.
Here’s what accountability experts do after the conversation to ensure that the problem doesn’t keep showing up like a bad penny:
The best at managing accountability create a complete plan. They build a solid foundation by being specific about what comes next. This includes who does what by when and follow-up (Chapter 7, “Agree on a Plan and Follow Up”).
They piece together all the theories and skills into a complete accountability conversation. They carry a model in their heads and apply it to difficult interpersonal challenges (Chapter 8, “Put It All Together”).
In summary, we’ll take a look at how the principles and skills we’ve learned apply to some very common and complicated issues (Chapter 9, “The 12 ‘Yeah-Buts’”).
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