© 2013 American Society for Training & Development (ASTD)

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Photo credits:Photo by Eric Stella for The Barcore. Styling by Luis Santiago Collazo for The Creative Mind—Media and Style Group. Photo used with permission.

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ASTD Press

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Alexandria, VA 22313-1443 USA

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Library of Congress Control Number: 2013951095

ISBN-10: 1-56286-863-2

ISNB-13: 978-1-56286-863-5

e-ISBN: 978-1-60728-602-8

ASTD Press Editorial Staff:

Director: Glenn Saltzman

Manager and Editor, ASTD Press: Ashley McDonald

Community of Practice Manager, Workforce Development: Ron Lippock

Editorial Assistant: Ashley Slade

Text and Cover Design: Lon Levy and Ana Foreman