94 / INDEX
Index
A
ability, and performance 62–63
accountability, delegation 59
active listening 30–31
aggressive behavior 16
agreement, team performance
57
appearance, nonverbal cues 32
appraisals 66, 68–69
assertiveness 16–17, 81
association power 79
assumptions, self-awareness
18–19
authority, delegation 58–59
autonomy, job design 52
B
bargaining
building power 81
tactics 40–41
body language 32–33
boredom, nonverbal cues
33
boundaries, ethical 72–73
bullies 17
C
career management 92–93
change, managing 82–83
charisma, power building 78
client relationships 53
coaching 86, 90–91
coalitions, power building 81
communication
conflict management 44–45
and cultural diversity 46–47
effective 26–27
feedback 38–39
listening skills 30–31
negotiation 40–43
nonverbal cues 32–33
positive regard 86–87
problem solving 77
sending messages 28–29
teaching skills 34–37
team management 56–57
confidence, nonverbal cues 33
confidentiality, counseling
88–89
conflict management 20–21,
44–45
counseling 86, 88–89
credibility, sending messages
28–29
crisis management 80, 82
cultural diversity 46–47
cultural fit 74–75
D
decision-making, and
delegation 58
defensiveness, nonverbal
cues 33
delegation 18, 58–59
distributive bargaining 40–41
diversity 46–47
E
electronic communication 26–27
emotional intelligence (EI)
12–15
emotional problems 88–89
empathy 14, 44
empowerment 58, 67
EQ (emotional intelligence
measurement) 12–13
ethics 72–73
ethnic diversity 46–47
experiential learning 34
expertise, building power 78
extrinsic rewards 65
eye contact, active listening 31
F
facial expressions 32
feedback
delegation 59
goals 38–39, 56, 58
helping others improve
88
job design 52–53
performance appraisal 66,
68–69
self-awareness 11
founders, organizational
culture 74
G
globalization, and diversity 46
goals
feedback 38–39, 56, 58
mentoring 90
performance appraisals 66,
68–69
personal mission statement
22
team management 50–51
Goleman, Daniel 12
H
hierarchy of needs 62–63
high-performing teams 54–57
honesty
communication 29
teaching skill 36–37
team management 55
I J
Iacocca, Lee 54
impression management 79
influences 20
instrumental values 21
integrative bargaining 40–41
interviews, performance
appraisal 68–69
intrinsic rewards 64, 65
job design 52–53
journals 11
L
labor market diversity 46
language, organizational
culture 74
leadership
building power 78–81
career management 92–93
coaching and mentoring 86,
90–91
ethics 72–73
helping others improve
84–89
managing change 82–83
organizational culture
74–75
problem solving 76–77
learning by experience 34
listening skills 30–31
M
McGregor, Douglas 18
management styles 18–19
Maslow, Abraham 62–63
mentoring 86, 90–91
milestones, team management
56
mission statements 22–23
motivation
active listening 31
cultural diversity 47
management styles 18–19
motivating others 62–67
performance appraisal
68