1 Develop Your Most Valuable Resource
2 Challenge the Myths That Block Effective Delegation
3 The Starting Point of Delegation
4 The Factory Model of Management
5 Determine Your Key Result Areas
6 Set Standards of Excellent Performance
8 The Three Qualities of the Best Bosses
9 The Seven Keys to Effective Delegation
12 Build Confidence in Your Staff
15 Build Your People with Regular Feedback
16 Motivate Your Staff Continually
17 Practice Situational Leadership
18 Identify the Four Personality Types
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