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by Robina Chatham, Brian Sutton
Delivering Benefit: Technical Leadership Capabilities
Front Cover
Half Title
BCS, THE CHARTERED INSTITUTE FOR IT
Title Page
Copyright Page
Contents
List of figures
About the authors
Foreword
Acknowledgements
Preface
1. UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
2. SEEING THE BIG PICTURE AND THINKING STRATEGICALLY
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
3. SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
4. BUILDING A SPIRIT OF INNOVATION
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
5. BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
6. HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE
Why is this important?
The impact of the issue
Making sense of it all
Practical advice
Things for you to work on now
Further food for the curious
Bibliography
Index
Back Cover
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