INDEX

A

Adaptive Path 93

A List Apart 61, 73

Apple Health 36

autotagging 18

availability heuristic 21

B

bias 21

Brigham, Kate 67

Browneyes, Lance 27

business cases 108

Butterfield, Stewart 109

C

Casey, Meghan 113

Center for Civic Design 86

Chavan, Apala Lahiri 103

Children’s Hospital of Philadelphia 53

Chisnell, Dana 78, 86

Clue 38

Code for America 111

collaging in interviews 88

compassion 71

contextual crises 47

contextual inquiries 85

courage 76

Cox, Chris 29

Creepingbear, Shane 27, 32

D

Dash, Anil 1

Delano, Maggie 36

Designated Dissenter 100

Duncan, Bobbi 56

E

evangelism 116

everyday stress cases 46

F

Facebook 7, 24, 27, 56

Federighi, Craig 36

Fedorikhin, Alexander 43

Flickr 15

Ford, Paul 4, 118

G

Gay, Roxane 64

gender binaries 22

Glow 36, 113

Goodwin, Kim 67

Google Photos 16

Government Digital Service 99, 110

Groves, Karl 108

H

Hall, Erika 84

Hensleigh, Evan 2

Hoffman, Kevin 2

Hon, Dan 111

I

identifying assumptions 10

identifying stakeholders 106

intention 57

interview ethics 90

J

Jarrett, Caroline 58, 99

K

Kahneman, Daniel 21

Kiefer Lee, Kate 63, 73, 97

Kills the Enemy, Robin 27

Klein, Gary 98

Krug, Steve 42

L

Langridge, Stuart 47

Lone Hill, Dana 27

M

MailChimp 63, 76

McCormick, Taylor 56

McGrane, Karen 46, 71

Medium 2

Milkman, Katherine L. 101

Monteiro, Mike 116

Mullican, Lyle 26

O

On This Day 13

P

PatientsLikeMe 66

Payne, John W. 101

period tracking 35

personas 48, 93

Portigal, Steve 79

Postel, Jon 24

premortems 98

presenting business cases 114

Q

Quesenbery, Whitney 86

question protocols 58, 99

R

RAINN (Rape, Abuse, & Incest National Network) 43

real-name policies 29

recruiting for interviews 88

Robustness Principle 24, 29

S

Schaffer, Eric 103

sensitivity 63

Shiv, Baba 43

Sierra, Kathy 42

Simple 60

Slack 109

Soll, Jack B. 101

Soucy, Kyle 88

stakeholder interviews 106

T

ThinkUp 1, 118

Toulmin, Stephen 113

transparency 59

Trapani, Gina 1

trigger warnings 64

U

usability testing 102

user interviews 79

user-journey maps 93

Y

Year in Review 8