Developing quality technical information involves all of the quality characteristics. The chapters in this part of the book look at the interplay of characteristics. One of the chapters also looks at the roles of other people besides writers in the development cycle—technical reviewers, users, human factors engineers, testers, editors, and visual designers.
Chapter 11. Applying more than one quality characteristic
Applying quality characteristics to task information
Applying quality characteristics to conceptual information
Applying quality characteristics to reference information
Applying quality characteristics to information for an international audience
Applying quality characteristics to information on the Web
Revising technical information
Chapter 12. Reviewing, testing, and evaluating technical information
Inspecting technical information
Reading and using the information
Testing information for usability
Testing outside a usability laboratory
Testing in a usability laboratory
Editing and evaluating technical information
Reading and editing the information
Looking for specific information