Index

Acute kidney infection (AKI), prediction, 214

Additive manufacturing printing, 46

Agile, 182–183

Aging society, 128–129

Amazon Web Services (AWS), 72

Analytics, 102–103

Anti-scale business, 149–151

Apollo Guidance Computer (AGC), 26

Application programming interface (API), 79–80

consuming, 82

management, 81–82

Artificial intelligence (AI), 153–155

algorithm, 156

computation, 161

data, role of, 166–167

deep learning, 156–157

future perspectives, 167–169

journey to, 164–166

memory, 161–162

multisensory environments, 166

neural network, 156

observation, 162

and optimization, 157–158

reinforcement learning, 155–156

sensing, 162

Attention deficiency, 219

Augmented reality, 27–28

Automobiles, 146–147

Big data, 100, 112, 117, 136, 159, 189

Bio-electronics, 50

Blink, 225–226

Blockchain, 178

Broadcasting, 179–180

Business intelligence, 102–103

Business-to-business (B2B) communication, 39

Calculus, change, 131–134

Change

calculus, 131–134

capability, 190

discontinuity, 135–136

evolution, 131–132

exponential, 125–127

learning, 138–139

politics, 137–138

revolution, 131–132

rules, 139–141

small change, power of, 136–139

speed, 138

Climate change, 129–130

Cloud, 71–75

Computers, redefining, 44–46

Connect, quantify, optimize (CQO), 7–8, 141–143

model, 201–203

productivity paradox, 206–207

robotic process automation (RPA) systems, 203–205

robots, 207–209

Connected health, 112–113

Containerization, 73–74

Culture, 191–193

Customer-centric interfaces, 6

Customer experience optimization

life cycle models, 221

lifetime models, 220–221

new customer

attention deficiency, 219

dead interface, 218–219

encyclopedia effect, 218

fragmented identities, 219

Shazam effect, 218

trust erosion, 219–220

omnichannel initiative, 220

Cyberespionage, 87

Cybersecurity, 91

Data, 96

architectures, 111–115

database structures, 112–115

in enterprise, 101

analytics, 102–103

antiquity avoidance, 103–104

business intelligence, 102–103

economics, 109–110

knowledge management, 106–107

real-time data, 104–106

visualization, 107–109

graph databases, 114–115

Hadoop/Spark, 113

Industry 4.0, 98–99

lakes, 115

management, 100

NoSQL, 113–114

processes, 115

purpose, 96–97

volatile, uncertain, complex, and ambiguous (VUCA), 97–98

Data-centric organizations, 118–119

Data-driven decisions, 6–7

Data evolution, 117–118

data-centric organizations, 118–119

ethics, 118

marketplaces, 119–122

Decision making, 6, 39, 95, 97–99, 108, 109, 153, 209

Deep learning, 156–157, 159

Design, digital

change, 55

choices, 55–59

constancy, 55

observational approach, 59–60

designer role, 60–61

design thinking, 61

science, 57–59

Design thinking, 6, 7, 56, 57, 61, 230, 231

Design Value Index, 61

Digital, 3–5

conceptual framework, 229–230

defining, 3–5

Digital disruption, 144–145

anti-scale business, 149–151

customer care, 150–151

speed, 150

automobiles, 146–147

service-ization, 148–149

tackling, 151–152

Digital immigrants, 198

Digital infrastructure

application programming interface (API), 79–80

consuming, 82

management, 81–82

cloud, 71–75

microservices, 80–81

middleware, 79–80

Representational state transfer (ReST), 80

simple object access protocol (SOAP), 80

Digital security, 85–89

cybersecurity, 91

network view, 90

privacy vs., 89

vs. user experience, 89–90

Digital transformation, v, 4, 8, 96, 100, 132, 136, 137, 150, 189–198, 202, 223

Discontinuity, change, 135–136

Distributed denial of service (DDOS), 89

Electronic patient records, 211, 214

Encyclopedia effect, 218

Enterprise apps, 33

Enterprise data, 101

analytics, 102–103

antiquity avoidance, 103–104

business intelligence, 102–103

economics, 109–110

knowledge management, 106–107

real-time data, 104–106

visualization, 107–109

Ethernet networks, 174

Evolving operating model (EOM), 190

Exponential change, 125–127, 230

Fail fast, 186–187

Fragmented identities, 219

Funding change, 191

Google Cloud Platform (GCP), 72

Google Docs, 14

Graph databases, 114–115

Hadoop, 113

Health care optimization, 211–215

Healthy aging, 214

Human and machine interface, 50–51

Human interface, 48–50

human and machine, 50–51

voice and language, 47–48

Industrial revolution, 132–133

Industry 4.0, 98–99

Internet of Things (IoT), 35–40

business-to-business (B2B) communication, 39

challenges, 40

delivering value, 40–41

Internet of Your Things, 36–38

machine-to-machine (M2M) communication, 39

Network of Your Things, 38–39

Knowledge management, 106–107

Low-code/no-code (LCNC) tools, 32, 33

Machine learning, 118, 154, 156, 189, 223

Machine-to-machine (M2M) communication, 39

Manufacturing, redefining, 46

Map-Reduce, 113

Media, 179–180

Metrics, 183–185

Microservices, 80–81

Microsoft, 72

Middleware, 79–80

Mobile passport, 28

Mobile payments, 28

Mobile wallet, 28

Moving Picture Experts Group (MPEG), 131–132

Networks, 127–128

blockchain, 178

broadcasting, 179–180

living in, 174–175

media, 179–180

open-source software, 180

organization structure, 178–179

in real world, 177–180

science of, 171–173

value, 175–177

Neural network, 156 NoSQL, 113–114

Omnichannel, 220

Open-source software, 180

Optimization

artificial intelligence (AI) and, 157–158

customer experience

life cycle models, 221

lifetime models, 220–221

new customer, 218–220

omnichannel initiative, 220

health care, 211–215

workplace, 223–226

3D printing, 46

Productivity paradox, 206–207

Ransomware, 87, 89

Reality, redefining, 43–44

Reinforcement learning, 155–156

Relational database management systems (RDBMSs), 112

Representational state transfer (ReST), 80

Robotic process automation (RPA) systems, 203–205

Robots, 207–209

Scale-free networks, 173, 228

Sentiment analysis, 20

Service design, 6, 40, 63–68, 227

Service-oriented architecture (SOA), 80

Servitization, 148

Shazam effect, 218

Simple object access protocol (SOAP), 80

Smartphone

apps development

device vs. network, 31–32

language, 30–31

low-code/no-code, 32

native vs. web apps, 31

wireframing, 32

augmented reality, 27–28

enterprise apps, 33

identity, 28

important perspectives, 25–27

mobile passport, 28

mobile wallet, 28

payments, 28

presence, 28–29

serving mobile user, 29–30

Social, mobile, analytics, cloud (SMAC), xv

Social networks

connect, 23

transparency, 22

value, 20–21

influence, 21

mass-customized, 20–21

measurement, 22

micro-targeted, 20–21

trust, 21–22

Spark, 113

Surface Water and Ocean Topography (SWOT), 166

Target operating model (TOM), 189–190

change capability, 190

funding change, 191

TCP/IP protocol, 174

Transformation, 189–198, 193–198

change capability, 190

evolving operating model (EOM), 189–190

funding change, 191

strong cultures, 191–193

target operating model (TOM), 189–190

Trust erosion, 219–220

Visualization, 107–109

Voice and language interface, 47–48

Voice interfaces, 50, 59

Volatile, uncertain, complex, and ambiguous (VUCA), 97–98

Web

business, 13–16

overview, 10–11

technologies, 12–13

Web 1.0, 17

Web 2.0, 17

Web 3.0, 16–17

Wi-Fi networks, 174

Wireframing, 32

Workplace optimization, 223–226

XAAS model, 73