Index

Acute kidney infection (AKI), prediction, 214

Additive manufacturing printing, 46

Agile, 182183

Aging society, 128129

Amazon Web Services (AWS), 72

Analytics, 102103

Anti-scale business, 149151

Apollo Guidance Computer (AGC), 26

Application programming interface (API), 7980

consuming, 82

management, 8182

Artificial intelligence (AI), 153155

algorithm, 156

computation, 161

data, role of, 166167

deep learning, 156157

future perspectives, 167169

journey to, 164166

memory, 161162

multisensory environments, 166

neural network, 156

observation, 162

and optimization, 157158

reinforcement learning, 155156

sensing, 162

Attention deficiency, 219

Augmented reality, 2728

Automobiles, 146147

Big data, 100, 112, 117, 136, 159, 189

Bio-electronics, 50

Blink, 225226

Blockchain, 178

Broadcasting, 179180

Business intelligence, 102103

Business-to-business (B2B) communication, 39

Calculus, change, 131134

Change

calculus, 131134

capability, 190

discontinuity, 135136

evolution, 131132

exponential, 125127

learning, 138139

politics, 137138

revolution, 131132

rules, 139141

small change, power of, 136139

speed, 138

Climate change, 129130

Cloud, 7175

Computers, redefining, 4446

Connect, quantify, optimize (CQO), 78, 141143

model, 201203

productivity paradox, 206207

robotic process automation (RPA) systems, 203205

robots, 207209

Connected health, 112113

Containerization, 7374

Culture, 191193

Customer-centric interfaces, 6

Customer experience optimization

life cycle models, 221

lifetime models, 220221

new customer

attention deficiency, 219

dead interface, 218219

encyclopedia effect, 218

fragmented identities, 219

Shazam effect, 218

trust erosion, 219220

omnichannel initiative, 220

Cyberespionage, 87

Cybersecurity, 91

Data, 96

architectures, 111115

database structures, 112115

in enterprise, 101

analytics, 102103

antiquity avoidance, 103104

business intelligence, 102103

economics, 109110

knowledge management, 106107

real-time data, 104106

visualization, 107109

graph databases, 114115

Hadoop/Spark, 113

Industry 4.0, 9899

lakes, 115

management, 100

NoSQL, 113114

processes, 115

purpose, 9697

volatile, uncertain, complex, and ambiguous (VUCA), 9798

Data-centric organizations, 118119

Data-driven decisions, 67

Data evolution, 117118

data-centric organizations, 118119

ethics, 118

marketplaces, 119122

Decision making, 6, 39, 95, 9799, 108, 109, 153, 209

Deep learning, 156157, 159

Design, digital

change, 55

choices, 5559

constancy, 55

observational approach, 5960

designer role, 6061

design thinking, 61

science, 5759

Design thinking, 6, 7, 56, 57, 61, 230, 231

Design Value Index, 61

Digital, 35

conceptual framework, 229230

defining, 35

Digital disruption, 144145

anti-scale business, 149151

customer care, 150151

speed, 150

automobiles, 146147

service-ization, 148149

tackling, 151152

Digital immigrants, 198

Digital infrastructure

application programming interface (API), 7980

consuming, 82

management, 8182

cloud, 7175

microservices, 8081

middleware, 7980

Representational state transfer (ReST), 80

simple object access protocol (SOAP), 80

Digital security, 8589

cybersecurity, 91

network view, 90

privacy vs., 89

vs. user experience, 8990

Digital transformation, v, 4, 8, 96, 100, 132, 136, 137, 150, 189198, 202, 223

Discontinuity, change, 135136

Distributed denial of service (DDOS), 89

Electronic patient records, 211, 214

Encyclopedia effect, 218

Enterprise apps, 33

Enterprise data, 101

analytics, 102103

antiquity avoidance, 103104

business intelligence, 102103

economics, 109110

knowledge management, 106107

real-time data, 104106

visualization, 107109

Ethernet networks, 174

Evolving operating model (EOM), 190

Exponential change, 125127, 230

Fail fast, 186187

Fragmented identities, 219

Funding change, 191

Google Cloud Platform (GCP), 72

Google Docs, 14

Graph databases, 114115

Hadoop, 113

Health care optimization, 211215

Healthy aging, 214

Human and machine interface, 5051

Human interface, 4850

human and machine, 5051

voice and language, 4748

Industrial revolution, 132133

Industry 4.0, 9899

Internet of Things (IoT), 3540

business-to-business (B2B) communication, 39

challenges, 40

delivering value, 4041

Internet of Your Things, 3638

machine-to-machine (M2M) communication, 39

Network of Your Things, 3839

Knowledge management, 106107

Low-code/no-code (LCNC) tools, 32, 33

Machine learning, 118, 154, 156, 189, 223

Machine-to-machine (M2M) communication, 39

Manufacturing, redefining, 46

Map-Reduce, 113

Media, 179180

Metrics, 183185

Microservices, 8081

Microsoft, 72

Middleware, 7980

Mobile passport, 28

Mobile payments, 28

Mobile wallet, 28

Moving Picture Experts Group (MPEG), 131132

Networks, 127128

blockchain, 178

broadcasting, 179180

living in, 174175

media, 179180

open-source software, 180

organization structure, 178179

in real world, 177180

science of, 171173

value, 175177

Neural network, 156 NoSQL, 113114

Omnichannel, 220

Open-source software, 180

Optimization

artificial intelligence (AI) and, 157158

customer experience

life cycle models, 221

lifetime models, 220221

new customer, 218220

omnichannel initiative, 220

health care, 211215

workplace, 223226

3D printing, 46

Productivity paradox, 206207

Ransomware, 87, 89

Reality, redefining, 4344

Reinforcement learning, 155156

Relational database management systems (RDBMSs), 112

Representational state transfer (ReST), 80

Robotic process automation (RPA) systems, 203205

Robots, 207209

Scale-free networks, 173, 228

Sentiment analysis, 20

Service design, 6, 40, 6368, 227

Service-oriented architecture (SOA), 80

Servitization, 148

Shazam effect, 218

Simple object access protocol (SOAP), 80

Smartphone

apps development

device vs. network, 3132

language, 3031

low-code/no-code, 32

native vs. web apps, 31

wireframing, 32

augmented reality, 2728

enterprise apps, 33

identity, 28

important perspectives, 2527

mobile passport, 28

mobile wallet, 28

payments, 28

presence, 2829

serving mobile user, 2930

Social, mobile, analytics, cloud (SMAC), xv

Social networks

connect, 23

transparency, 22

value, 2021

influence, 21

mass-customized, 2021

measurement, 22

micro-targeted, 2021

trust, 2122

Spark, 113

Surface Water and Ocean Topography (SWOT), 166

Target operating model (TOM), 189190

change capability, 190

funding change, 191

TCP/IP protocol, 174

Transformation, 189198, 193198

change capability, 190

evolving operating model (EOM), 189190

funding change, 191

strong cultures, 191193

target operating model (TOM), 189190

Trust erosion, 219220

Visualization, 107109

Voice and language interface, 4748

Voice interfaces, 50, 59

Volatile, uncertain, complex, and ambiguous (VUCA), 9798

Web

business, 1316

overview, 1011

technologies, 1213

Web 1.0, 17

Web 2.0, 17

Web 3.0, 1617

Wi-Fi networks, 174

Wireframing, 32

Workplace optimization, 223226

XAAS model, 73

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