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Section III. Treat Your People Right
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Section III. Treat Your People Right
by Colleen Barrett, Ken Blanchard
Learn How to Lead and Succeed (Collection)
About This eBook
Title Page
Copyright Page
Contents
Lead with LUV: A Different Way to Create Real Success
Copyright Page
Praise for Lead with LUV by Ken Blanchard and Colleen Barrett
Foreword
What Is Leadership?
Celebrating Successes
Having Mentors
Servant Leadership Is Love in Action
Understanding Servant Leadership
The Triple Bottom Line
Employer of Choice
Provider of Choice
Investment of Choice
Making Unions Your Business Partners
Citizen of Choice
A Compelling Vision
A Significant Purpose
A Picture of the Future
Clear Values
What Makes Servant Leadership Work?
Defining Love
Maintaining a Strong Culture
Differences Between Self-Serving and Servant Leaders
Final Words
Epilogue
Endnotes
LUV Notes
About the Leading at a Higher Level Series
About the Authors
Services Available
Social Networking
Financial Times Press
Leading at a Higher Level: Leading at a Higher Level
Contributing Authors
Copyright Page
Dedication Page
Praise for Leading at a Higher Level
List of Illustrations
Introduction
Leading at a Higher Level
Section I. Set Your Sights on the Right Target and Vision
Chapter 1. Is Your Organization High Performing?
The Right Target: The Triple Bottom Line
A High Performing Organization Scores Every Time
The HPO SCORES Quiz: How Does Your Organization Score?
HPO SCORES Quiz
How Does Your Organization Score?
Chapter 2. The Power of Vision
The Importance of Vision
Effective Versus Ineffective Vision Statements
Creating a Vision That Really Works
A Compelling Vision Creates a Culture of Greatness
Vision Is the Place to Start
Vision Can Exist Anywhere in an Organization
Make Your Vision a Reality
Vision and Leadership
Section II. Treat Your Customers Right
Chapter 3. Serving Customers at a Higher Level
Getting Legendary SCORES from Your Customers
Creating Legendary Service
Serving Customers at a Higher Level
Permitting People to Soar
Wallowing in a Duck Pond
Giving Your People Wings
Creating Legendary Service Requires Gung Ho People
Section III. Treat Your People Right
Chapter 4. Empowerment Is the Key
What Is Empowerment?
The Power of Empowerment
How Past History Blocks Change to Empowerment
Tapping People’s Power and Potential: A Real-World Example
Learning the Language of Empowerment
The Three Keys to Empowerment
Chapter 5. Situational Leadership® II: The Integrating Concept
Matching Leadership Style to Development Level
Development Level Varies from Goal to Goal and Task to Task
The Importance of Meeting People Where They Are
The Three Skills of a Situational Leader
Effective Leadership Is a Transformational Journey
Chapter 6. Self Leadership: The Power Behind Empowerment
Creating an Empowered Workforce
Creating Self Leaders Through Individual Learning
The Three Skills of a Self Leader
Chapter 7. Partnering for Performance
Establishing an Effective Performance Management System
Partnering and the Performance Management System
Partnering as an Informal Performance Management System
Chapter 8. Essential Skills for Partnering for Performance: The One Minute Manager®
One Minute Goal Setting
One Minute Praisings
Reprimanding Versus Redirection
The Fourth Secret of the One Minute Manager
Chapter 9. Coaching: A Key Competency for Leadership Development
Definition of Coaching
Five Applications of Coaching
Chapter 10. Situational Team Leadership
Why Teams?
Why Teams Fail
Top 10 Reasons Why Teams Fail
Five Steps to High Performing Teams
The Miracle of Teamwork
Chapter 11. Organizational Leadership
The Importance of Managing Change
Why Is Organizational Change So Complicated?
When Is Change Necessary?
Change Gets Derailed or Fails for Predictable Reasons
Predictable Reasons Why Change Efforts Typically Fail
Focus on Managing the Journey
Surfacing and Addressing People’s Concerns
Organizational Leadership Behaviors
Situational Leadership® II and Leading People Through Change
Involvement and Influence in Planning the Change
Chapter 12. Strategies for Leading a Change
Nine Change Leadership Strategies
Chapter 13. Managing a Successful Cultural Transformation
Gung Ho!: A Starting Point
From Gung Ho! to a Proven Cultural Transformation
Managing a Successful Cultural Transformation
Critical Success Factors for Cultural Transformation
Section IV. Have the Right Kind of Leadership
Chapter 14. Servant Leadership
What Is Servant Leadership?
Applying Servant Leadership
Great Leaders Encourage Their People to Bring Their Brains to Work
What Impacts Performance the Most?
Being a Servant Leader Is a Question of the Heart
Driven Versus Called Leaders
The Plight of the Ego
What Servant Leaders Do
Servant Leadership: A Mandate or a Choice
Chapter 15. Determining Your Leadership Point of View
Elements of a Leadership Point of View
Developing Your Own Leadership Point of View
My Background
How I Learned My Leadership Point of View
Endnotes
Introduction
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Acknowledgments
About the Authors
Services Available
Global Headquarters
Keynote Speakers
Social Networking
Ken’s Twitter Updates
Tools for Change
Helping People Win at Work with Situational Leadership® II
Index
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Chapter 3. Serving Customers at a Higher Level
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Chapter 4. Empowerment Is the Key
Section III
Treat Your People Right
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