“At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited—yes, even fun—working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization.”
Colleen C. Barrett, President Emeritus, Southwest Airlines
“This is not just theory. It is the real stuff, tried in dozens of companies big and small. It represents the most concise, practical, and effective thinking on leadership around. Plainly said, this works.”
Gary Crittenden, Managing Director, Huntsman Gay Global Capital,
former CFO of Citigroup and American Express
“Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how.”
Eric Pillmore, Senior Vice President of Corporate Governance,
Tyco International
“Leading at a Higher Level translates decades of research and 30 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees.”
Jim Irvine, Vice President of Human Resources,
Nissan North America
The concepts in Leading at a Higher Level have been used by high performing organizations around the world, including:
Abbott Laboratories
AMF Bowling Worldwide, Inc.
Anthem Blue Cross and Blue Shield
Applebee’s International, Inc.
Bayer AG
Big Lots Stores, Inc.
Biogen Idec Inc.
Bose® Corporation
Bowater® Incorporated
Burger King®
Callaway Golf Company
Caterpillar Inc.
Cellular One
Chick-fil-A®, Inc.
Children’s Hospital
The Coffee Bean and Tea Leaf®
Comerica Incorporated
Compaq
CompUSA®
ConocoPhillips
Domino’s Pizza
Dow Corning Corporation
Energy Northwest
Exxon Mobil Corporation
Fairmont Hotels & Resorts
FedEx Kinko’s Office and Print Services
Fireman’s Fund Insurance Company®
Foster Farms
Genentech, Inc.
Georgetown University
Hilton Hotels Corporation
Home Depot
Host Hotels & Resorts, (formerly known as Host Marriott)
Hyatt Corporation
Jack in the Box Inc.
Kennedy Space Center
Krispy Kreme Doughnut Corporation
L’Oréal
Mattel, Inc.
Marriott International
MCI, Inc.
Merck & Co., Inc.
The Michelin Group
Microsoft Corporation
Nabisco
Nissan Motor Co.
Northrop Grumman Corporation
Novartis AG
Pepperdine University
Polaris Industries
The Ritz-Carlton Hotel Company
Royal Caribbean Cruises Ltd.®
Safeco Corporation
San Diego Padres
S.C. Johnson & Son, Inc.
Six Continents Retail
Sony Corporation of America
Staples, Inc.
Toshiba Corporation
Toyota Motor Corporation
TRW Automotive Inc.
Tyson Foods, Inc.
UCLA
United States Postal Service®
UPS™
Verizon
Victoria’s Secret
Wal-Mart Stores, Inc.
Washington State Criminal Justice Training Commission
WD-40 Company
Wells Fargo & Company
Wendy’s International, Inc.
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