Contents

Chapter 1 A Priori

Why Read Millennials Who Manage?

Learning as a Way of Being

Managerial Leadership

Task- and Relationship-Oriented Leadership

Stereotypes and Generalizations

Overcoming Stereotype Threat

Endnotes

Chapter 2 Making the Transition into Management

Welcome to Management

What Do You See as Positive About Being Managed by Someone Under 35?

What Do You See as the Downside About Being Managed by Someone Under 35?

What Management Advice Would You Give to a Manager Who Is Under 35?

Endnotes

Chapter 3 Developing a Perspective

The Concept of Dignity as a Mind-Set

Got Perspective?

Endnotes

Chapter 4 Be True to You

The Desire to Please Your Boss

It Is Inevitable That You Will Have a Disagreement with Your Manager

It Is Inevitable That Your Relationships with Peers Will Change When You Move into Management

The People Who Care About Us the Most Are the Ones Who Most Likely Will Hold Us Back

Organizations by Nature Exert a Powerful Force Against Self-Differentiation

Endnotes

Chapter 5 Be True to Others

It’s Okay to Identify with People Your Age

It’s Okay to Identify with People Older Than You

What Does It Mean to Be Authentic?

Exploring Your Autobiography

Returning to Your Roots

Avoiding Comfort Zones

Seeking Honest Feedback

The Challenges of Being Authentic When Transitioning into a New Role

You Have to Be Believed to Be Heard

Endnotes

Chapter 6 Generational Differences: Fact or Fiction?

The Maturational Perspective

The Life Course Perspective

Generational Subcultures

Defining the Generations

The Silent Generation

Baby Boomers

Generation Xers

Millennials

All Together Now

Endnotes

Chapter 7 Dynamics of a Multigenerational Workforce

Perceptual Biases

Identifying Biases in the Conference Board Results

Something Else Going on Besides Just Overconfidence

Communicate, Communicate, Communicate!

Endnotes

Chapter 8 The Reasons You Will Be a Great Leader

Millennial Manager Survey

Endnotes

Chapter 9 Managing Millennials

Some Advice About Giving Advice

Work Is Culture Shock

Managers Who Get It and Managers Who Don’t

Manager Perceptions of Millennials

Managerial Leader Competencies Needed for Managing Millennials

Be Flexible

Create the Right Rewards

Put Their Imagination to Work

Build a Relationship

Be Positive When Correcting

Don’t Take Things Personally

Show the Big Picture

Include the Details

Make It Matter to Them

The Biggest Challenges Millennials Report Facing in the Workplace

Lack of Experience

Not Being Taken Seriously

Not Getting Respect

Being Perceived as “Entitled”

Lack of Patience

Getting Helpful Feedback

Understanding Expectations

Miscommunication with Older Workers

Rigid Processes

Proving Value

Understanding Corporate Culture

Challenges Created by Perception

Coaching Millennials to Overcome Career Roadblocks

Managing Millennial Teams

Endnotes

Chapter 10 Managing Boomers, Xers, and Silents

Recommendations for Managing Workers Older Than Yourself

Know What They Don’t Like

Understand What Motivates Them

Seek Their Input, Learn from Them, and Encourage Mentoring

Communicate

Be a Leader but Don’t Overdo the “Boss” Thing

Generation X

Baby Boomers

Silent Generation

Endnotes

Chapter 11 Getting to the Next Level

Back Where We Started

Managing Your Impatience

Avoiding the “Too Much, Too Soon” Mistake

Being Self-Giving Rather Than Self-Protecting

Embracing Resistance

Contentment Breeds Discontent

Recognizing Sabotage

Leadership-Centric Rather Than Leader-Centric Thinking

Following Your Followers

Being an Empowering Leader

The Over/Under on Communication

Most Problems Are Not Problems at All

Change Is Everyone’s Job

Don’t Be Afraid of Conflict

Stage 1: Tension Development

Stage 2: Role Dilemma

Stage 3: Injustice Collecting

Stage 4: Confrontation

Stage 5: Adjustments

The Nature and Presence of the Leader

Everybody Gets Stuck

Endnotes

Index

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