Index

3i Infotech, 96

7-Eleven, 28

A

ABC. See activity-based costing activities, coordinating, 16

activity-based costing, 190

adaptive networks, 321–322

aggregate forecast, 46

aggregate planning, 46–49

agility, 216–217

airplanes, 15

Alexander the Great, 7–9

Alexander the Great and the Logistics of the Macedonian Army, 8

alliances, strengthening, 313–315

American Production and Inventory Control Society. See Association for Operations Management

antiretroviral drugs, 96

APICS. See Association for Operations Management

Apple, 35–37

The Art of War, 203–207

ARV See antiretroviral drugs

Association for Operations Management, 207–209

availability, 57

B

backlog, 48–49

Basics of Supply Chain Management, 191

behavior, emergent, 319–321

benefits, 266

defining, 263–270

BI. See business intelligence

big box store, 19

Booz & Company, 95–96

bottlenecks, 192

BPM. See business process management

brainstorming, 245–247

broadband, 111

BTO. See build-to-order

BTS. See build-to-stock

budget

creating, 259–262

estimating, 263

buffer, 13

build-to-order, 154, 156, 160

build-to-stock, 154–155, 160

bullwhip effect, 184–187, 229

business analysis, 278

business cycle, 184

business goal, 276

business intelligence, 130–131, 168

business models, 144

business operations

company performance and, 167

improving, 246

business opportunity, identifying, 243–244

business process flows, 250

business process management, 129–130

business strategy, 276–279

aligning, 34

supply chain and, 27–33

Butterfly Effect, 218–219

C

capabilities, developing, 31–33

capacity, 10–11

capacity allocation, 81–82

case study, 274–303

cash-to-cash cycle time, 158

causal methods, 44

Center for Value Chain Research, 100–106

Chaos Theory, 218–219

Charlie Supply Inc., 274–303

Chopra, Sunil, 3, 7, 10, 29, 35–37

cloud computing, 133–145

Cohen, Shoshanah, 161–165

collaboration, 102–105

collaborative operations, support, 226–227

collaborative planning, forecasting, and replenishment, 199–202

collections, 67–69

collections practices, implementing, 68–69

company performance, business operations and, 167

competitive advantage

strategic alliances for, 298–303

supply chain as, 242–243

competitive environment, 43–44

constraints, 192

consumption management, 64

contract management, 66–67

contract negotiation, 65–66

coordination, work-flow, 144

core competencies, defining, 30–31

Correll, Sean, 70–73

cost, 14

cost avoidance benefits, 266

cost structure, 51

pricing and, 49–50

cost/benefit analysis, 267–270

costs, 265–266

defining, 263–270

CPFR. See collaborative planning, forecasting, and replenishment

credit, 67–69

credit policy, setting, 67–68

credit practices, implementing, 68–69

credit risk, managing, 69

CRM. See customer relationship management

cross-functional product design teams, 77–78

crossdocking, 12

Crown Agents, 95

culture, negotiation, 58–63

customer relationship management, 88, 117–118

customer service, 5, 78–80, 151

metrics, 153–156

customers, 25

cycle inventory, 12–13, 52–53, 57

cycles, economic, 321–322

D

dashboard, 173, 175

data delivery system, 257

data warehouse, 170–171, 257

data

capture, 110–119

connections, 227–233

manipulation and reporting, 114–115

sharing, 178–181

storage and retrieval, 113–114

strategy and, 228–233

DC. See distribution centers

decision making, support, 226–227

decisions, making, 16

degree of error, 46

deliver, 42

delivery scheduling, 90–93

delivery sources, 92–93

Dell, 35–37

demand, 43

distortion, 186

flexibility, 152, 160

flexibility metrics, 158–159

fluctuations, 10–11

forecasting, 42–49, 187–188

planning, 117

uncertainty, 57

developing market, 148, 150

differentiation, 281

digital subscriber line, 111

direct benefits, 266

direct deliveries, 90

distribution centers, 19, 93

distribution decisions, 47

distributors, 24–25

DSL. See digital subscriber line

E

e-business, 143

e-business integration, supply chain and, 135–145

e-business systems infrastructure, 256

EAN. See European Article Number economic cycles, 321–322

economic lot size, 79–80

economic order quantity, 57, 188

calculating, 53–54

understanding, 55

economic value added, 83–84

EDI. See electronic data interchange

efficiency, 28

internal, 151–152, 160

internal metrics, 156–158

order management, 88–89

pursuit of, 214–216

responsiveness vs., 12, 17–18, 227–228

efficient supply chain, 229

electronic data interchange, 19, 111–112

Electronic Product Code, 126

electronic transport, 15

Ellram, Lisa M., 3

Emergence: The Connected Lives of Ants, Brains, Cities, and Software, 315–319

emergent behavior, 319–321

Emptoris, 70–73

Engels, Donald, 8

enterprise resource planning, 115–116, 164

EOQ. See economic order quantity

EPC. See Electronic Product Code

ERP See enterprise resource planning

Esciki, Huseyin, 58–63

European Article Number, 126

EVA. See economic value added

EVE-Online, 218

EverQuest, 218

evolution, of supply chains, 2–7

extensible markup language, 112–113

extranet, 257

F

facilities, cost, 14

facility management, 81–82

feedback loop, 309–311

feedback, real-time, 237–239

The Fifth Discipline, 185

flexibility, 158–160

fluctuations, demand, 10–11

Ford Motor Company, 22

Ford, Henry, 22

forecast, 46

forecasting, 16–17

methods, 44, 47

variables, 47

collaborative, 200

demand, 187–188

Fredenhall, Lawrence, 191

functional focus, 11

G

Ganeshan, Ram, 3

generalized assignment, 91–92

geographical site, 14

Ghana, 96

global data synchronization network, 196–198

Global Trade Item Number, 126

goal, defining, 243–244

The Goal, 7, 191–194

Goldratt, Eliyahu, 7, 10, 191–194

The Great Game of Business, 311–312

growth, 302–303

growth market, 148–150

indentifying new, 289–298

opportunities, 297–298

GS1, 197

GTIN. See Global Trade Item Number

H

Harrison, Terry P., 3

Hill, Ed, 191

I

ICCL. See inter-company communications link

incremental benefits, 266

Industrial Age, 308

information, 6, 16–18, 33

information integration, 144

information systems, 109–110

infrastructure, 14

innovation rate, 30

intangible benefits, 266

integration, 21, 23

information, 144

inter-company communications link, 275–276

internet, 110–111

inventory, 6, 12–13, 17, 32, 48–49, 193

amount to carry, 47–48

flow, 194

levels, 78, 80

turns, 157

value, 156–157

inventory management, 50–57, 63–67

systems, 118

ISI Research and Training Institute, 95

J

job lot storage, 11–12

Johnson, Steven, 315–319

Just Born Inc., 100–106

K

Kenya, 96

L

labor, cost, 14

Lambert, Douglas M., 3

LAN. See local area network

lead times

order, 57

variability, 57

Lee, Hau, 143, 178–179

Leigh University, 100–106

less than truck load, 91

local area network, 111

location, 6, 14, 17, 32

logistics, 4

logistics, strategy vs., 2–3

long-term forecast, short-term vs., 45

Loo, J.W.K., 237

Loo, James, 234–235

LTL. See less than truck load

M

maintenance, repair, and operations, 31, 63

make, 41

Management Sciences for Health, 95

manufacturing execution systems, 118–119

market allocation, 81–82

market performance categories, 149–152

markets

migration, 174–177

models, 148–149

supply chains, 148–149

understanding, 29–30

massively multi-player supply chain games, 217–220

mature market, 149–150

Meindl, Peter, 3, 7, 10, 29

Meshew, Robert, 120–123

Microsoft, 120–123

milk run deliveries, 91–92

mindfulness, 233

MMORPG, 217–220

Motorola, 215

MRO. See maintenance, repair and operations

N

Napoleon, 2

negotiating behaviors, 59–61

negotiating culture, 58–63

Network Services Company, 204–207, 246–250, 255–257

networks, 16

adaptive, 321–322

North-West University (South Africa), 97

Northrop Grumman, 96

O

ODM. See original design manufacturers

OfficeMax, 83–89

operating efficiencies, 5

operations

impact on, 132–133

view, 172

opportunities, 171–174

order

batching, 188–189

entry, 88–89

lead times, 57

routing, 88–89

status, 88–89

order management, 82–89

system, 88–89

original design manufacturers, 162

outside flexibility, 159

outsourcing, supply chain operations, 98–99

P

participants, 23–27

Partnership for Supply Chain Management, 95–98

PEPFAR. See President's Emergency Plan for AIDS Relief

performance, 14

enabling, 161–167

performance data, collecting, 168–171

performance incentives, 189–190

performance measurement, 152–153, 160

PFSCM. See Partnership for Supply Chain Management

pipelines, 15

plan, 40

planning, 16–17, 42–49

advanced, 116

collaborative, 200

sales and operations, 207–210

point-of-sale-activated, 121, 124

pool points, 101

POSA. See point-of-sale-activated

President's Emergency Plan for AIDS Relief, 95–98

price weight, 72–73

pricing, cost structure and, 49–50

problems, 171–174

process flow, 236

procurement, 56–57

systems, 116

producers, 24

product

characteristics, 43

classification, 199

data standards, 195–199

demand distortion, 186

focus, 11

pricing, 30, 49–50

promotion, 51

quantity, 29

rationing, 189

variety, 29–30

product design, 75–78

product design teams, cross-functional, 77–78

product development, 152, 160

metrics, 159–161

production, 5, 10–12, 17, 31–32

capacity, 47–48

scheduling, 78–81

productivity, 302–303

project objectives, 282–287, 294–297

defining, 257–259

project plan, creating, 259–262

promotion, price, 49–50

PRTM Management Consulting, 161–165

purchasing, 61–63

Q

qualitative, 44

Quiviger, Thibault, 136–143

R

R-value, 80–81

radio frequency identification, 124–129

rail, 15

Ranganathan, C., 233–237

replenishment, collaborative, 200

request for proposal, 70–73

response time, 29

responsive supply chain, 230

responsiveness, 28

efficiency vs., 12, 17–18, 227–228

retailers, 25

return on investment, estimating, 263

return on sales, 157

return processing, 94

reverse logistics, 94

RFID. See radio frequency identification

RFP. See request for proposal risk, 220–222

River Rouge Plant, 22

route, 16

run-out time, 79–80

S

S & OP. See sales and operations planning

safety inventory, 13, 56–57

Sagar, Nikhil, 83–89

Sales & Operations Planning, 207–208

sales and operations planning, 207–210

cycle, 209

sales force automation, 117–118

Sam's Club, 28

savings matrix, 91–92

scheduling

advanced, 116

delivery, 90–93

SCMS. See Supply Chain Management System

SCOR. See supply chain operations reference

seasonal inventory, 13, 54–57

self-adjusting feedback loop, 309–310

Senge, Peter, 185

service level, 30

service providers, 26–27

SFA. See sales force automation

ship, 15

short-term forecast, long-term vs., 45

simulation

methods, 45

modeling, 131–132

tactical planning, 139–141

warehouse operations, 141

single-product locations, 82

SKU. See stock keeping unit

Slone, Reuben, 83–89

social media, 237–239

sources, 40

delivery, 92–93

South Africa, 96

speculative forecast, 46

SQL. See structured query language

Stack, Jack, 311–312

steady market, 149–150

stock keeping unit storage, 11

Stock, James R., 3

strategic alliances, 298–303

structuring, 299–302

strategic market view, 172

strategic sourcing technology, 70

strategic supply chain design, 137–139

strategy

creating, 244–247

evolving, 231

logistics vs., 2–3

structure, 20–23, 27

structured query language, 113

Sun Tzu, 203–207

suppliers, proximity to, 14

supply, 42–43

supply allocation, 81–82

supply chain collaboration, 202–207

supply chain coordination, 187–190

Supply Chain Council, 40

Supply Chain Management System, 95–98

supply chain management, defined, 3–4

Supply Chain Management, Second Edition, 3, 7

supply chain technology, trends, 119–133

supply chain

business strategy and, 27–33

collaboration, 213–217

coordination, 213–217

defined, 2–3

design, 137–139

drivers, 17

e-business integration and, 135–145

old vs. new, 21

operations, 39–42

operations reference, 40, 165

requirements, 5

strategy and projects, 279–288

Sutherland, Joel, 100–106

synchronization, planning, 144

system design

conceptual, 247–251

guidelines, 251–255

system development sequence, 264

system needs, assessing, 135

T

tactical company view, 172

tactical planning, simulation and, 139–141

tariffs, 14

taxes, 14

TCO. See total cost of ownership

technology needs, assessing, 135

Teo, T.S.H., 237

theory of constraints, 191–194

time boxes, 261

time series, 45

TL. See truck load

Today and Tomorrow, 22

total capacity, 48

total cost of ownership, 70–73

transport mode, choice of, 14

transportation, 6, 14–167, 32–33

planning systems, 117

scheduling systems, 119

trial and error, 220–222

truck load, 90

trucks, 15

Turkey, 58–63

U

Uniform Code Council, 126

Universal Product Code, 126

University of Notre Dame, 83–84

UPC. See Universal Product Code

upside flexibility, 159

utilization, 47

rates, 78, 80

V

value-added networks, 112

VAN. See value-added networks

vendor selection, 64–65

vertical integration, 21, 23

virtual integration, 21, 23

W

W.W. Grainger, 31

Wal-Mart, 12, 18–20, 45

Wallace, Tom, 207–208

Walton, Sam, 18–20

WAN. See wide area network

warehouse management systems, 119

warehouse operations, simulation and, 141

web-based e-commerce, 257

Whang, Seungjin, 143

wide area network, 111

work-flow, 193

coordination, 144

World of Warcraft, 218

X

XML. See extensible markup language

Y

Yanasik, Tolga, 136–143

YCH Group, 233–237