notes

INTRODUCTION

1Christine Pearson and Christine Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York: Hardcover Portfolio, 2009.

CHAPTER 1

1Milton J. Bennett (1979). “Overcoming the Golden Rule: Sympathy and Empathy.” In D. Nimmo (Ed.), Communication Yearbook 3. International Communication Association.

2Steve Gruenert and Todd Whitaker. School Culture Rewired: How to Define, Assess, and Transform It. Alexandria, VA: ASCD, 2015.

3Christine Pearson and Christine Porath. The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It. New York: Hardcover Portfolio, 2009.

4Mike Miles. “Workplace Bullying Costs Companies Billions, Wrecks Victims’ Health.” SmartSign blog. December 13, 2012. http://www.smartsign.com/blog/costs-of-workplace-bullying/.

5Kevin L. Nadal. “Sexual Orientation Microaggressions in Everyday Life: Experiences of Lesbians, Gays, Bisexuals, and Transgender Individuals.” PsycEXTRA Dataset. Accessed November 2, 2016. doi:10.1037/e615782009-001.

6Steve Mintz. “Workplace Values and Expectations of the Millennial Generation.” Workplace Ethics Advice, April 28, 2016. http://www.workplaceethicsadvice.com/2016/04/28/.

7Erik Sherman. “6 Oldest CEOs in America in 2015.” Fortune, December 12, 2015. http://fortune.com/2015/12/13/oldest-ceos-fortune-500/.

8Rebecca Riffkin. “Average U.S. Retirement Age Rises to 62.” Gallup, 2014. http://www.gallup.com/poll/168707/average-retirement-age-rises.aspx.

9“U.S. Bureau of Labor Statistics.” U.S. Bureau of Labor Statistics, 2015. http://www.bls.gov/.

10“Center for American Progress.” Center for American Progress, 2050. https://cdn.americanprogress.org/.

11Ibid.

12“Center for American Progress.” Center for American Progress, 2012. https://www.americanprogress.org/.

13Sarah Kate Ellis. “GLAAD CEO: Tim Cook Is a Game-Changing Exec for LGBT Workforce.” Time, October 31, 2014. http://time.com/3551490/tim-cook-is-a-game-changing-exec-for-lgbt-workforce/.

14Steven Petrow. “LGBT Etiquette, by Steven Petrow, the (Mostly) Well-Mannered Syndicated Columnist.” Stevenpetrow.com, 2016. http://www.stevenpetrow.com/gay-manners.html.

15Brandon Bailey. “Facebook Offers More Options for Members to Describe Their Gender.” Mercury News, February 13, 2014. http://www.mercurynews.com/business/ci_25137519/facebook-offers-more-options-members-describe-their-gender.

16Miranda Perry. “How to React When Someone Comes Out: Dos and Don’ts for Straight Allies.” Care2.com, April 12, 2016. http://www.care2.com/causes/how-to-react-when-someone-comes-out.html.

17Office of Disability Employment Policy (ODEP). “Disability Etiquette.” United Cerebral Palsy, 2015. http://ucp.org/resources/disability-etiquette/.

18“Disability.” Center for American Progress, 2016. https://www.americanprogress.org/issues/disability/view/.

19John A. Challenger. “Survey: 53% of Employers Concerned About Retirement Plans, Brain Drain.” Challenger, Gray & Christmas, Inc., 2016. https://www.challengergray.com/press/press-releases/survey-53-employers-concerned-about-retirement-plans-brain-drain.

CHAPTER 2

1Peter Dizikes. “Putting Heads Together.” MIT News, October 1, 2010. http://news.mit.edu/2010/collective-intel-1001.

2Ken Sundheim. “15 Traits of the Ideal Employee.” Forbes, April 2, 2013. http://www.forbes.com/sites/kensundheim/2013/04/02/15-traits-of-the-ideal-employee/#2b4a36bd7c94.

3Vivian Giang. “The All-Time Worst Interview Mistakes Job Candidates Have Made.” Business Insider, January 16, 2014. http://www.businessinsider.com/worst-job-interview-mistakes-2014-1.

4“Survey: 60% of Employers Checking Your Social Media.” Challenger, Gray, & Christmas, Inc., May 13, 2014. https://www.challengergray.com/press/press-releases/survey-60-employers-checking-your-social-media.

5Jens Maier. “Corporate Universities.” In The Ambidextrous Organization: Exploring the New While Exploiting the Now. Springer, 2015. Accessed August 22, 2016. https://books.google.com/books?id=fOcHCgAAQBAJ&lpg=PT137&ots=rJhDYrKaMX&dq=Gil%20Press%20an%20attitude%20by%20businesses%20%2C%20nonprofits&pg=PT137#v=onepage&q=Gil%20Press%20an%20attitude%20by%20businesses%20,%20nonprofits&f=false.

6Jerome Maisch. “Big Data’s Impact on Human Resources.” Digimind blog. Accessed August 22, 2016. http://digimind.com/blog/competitive-intelligence/big-datas-impact-in-human-resources/.

7James A. Martin. “Does Your Klout Score Matter?” CIO, January 27, 2014. http://www.cio.com/article/2379266/consumer-technology/does-your-klout-score-matter-.html.

8Anne Fisher. “The Most Ridiculous Interview Questions.” Fortune blog, April 5, 2011. http://fortune.com/2011/04/05/the-most-ridiculous-job-interview-questions/.

9Jacquelyn Smith. “What to Do When You’re Offered a Job and You Need More Time to Decide.” Yahoo.com, June 3, 2015. http://finance.yahoo.com/news/politely-postpone-accepting-job-offer-175800901.html.

10John Rossheim. “How to Help Millennials Fill the Soft Skills Gap.” Monster Hiring Resource Center. Accessed August 23, 2016. http://hiring.monster.com/hr/hr-best-practices/workforce-management/employee-performance-management/millennial-soft-skills.aspx.

11Sue Shellenbarger. “Just Look Me in the Eye Already.” Wall Street Journal, May 28, 2013. http://www.wsj.com/articles/SB10001424127887324809804578511290822228174.

12Carmine P. Gibaldi. “11 Ways for Older Employees to Stay Relevant at Work.” Business Insider, August 22, 2012. http://www.businessinsider.com/11-ways-for-older-employees-to-still-feel-relevant-at-work-2012-8.

CHAPTER 3

1Napoleon Hill. Think and Grow Rich: Teaching, for the First Time, the Famous Andrew Carnegie Formula for Money-Making. Meriden, CT: Ralston Society, 1937.

2Al Ries and Jack Trout. Positioning: The Battle for Your Mind. New York: McGraw-Hill, 1981.

3Tom Peters. “A Brand Called You.” Fast Company, August 31, 1997. Accessed August 23, 2016. http://www.fastcompany.com/28905/brand-called-you.

4Dan Schawbel. “Chapter 1: The Brand Called You.” In Me 2.0: Build a Powerful Brand to Achieve Career Success. New York: Kaplan, 2009.

5Yesenia Rascon. “Expert Advice: 8 Tips for Building Your Personal Brand—NerdWallet.” Nerdwallet.com, June 9, 2014. https://www.nerdwallet.com/blog/loans/student-loans/expert-advice-8-tips-building-personal-brand/.

6Henry Blodget. “Let’s Get One Thing Straight—Apple Had No Choice but to Oust Steve Jobs.” Business Insider, September 23, 2013. http://www.businessinsider.com/apple-had-no-choice-with-steve-jobs-2013-9.

7Jim Rohn. “Rohn: The One Thing That Determines How Successful You Can Be.” Success.com, May 22, 2015. http://www.success.com/article/rohn-the-one-thing-that-determines-how-successful-you-can-be.

8Charles R. Swindoll. “The Importance of Attitude.” Insight for Living Ministries, July 20, 2015. http://www.insight.org/resources/daily-devotional/individual/the-importance-of-attitude.

9“A Look at the Shocking Student Loan Debt Statistics for 2016” Student Loan Hero™, Inc. Accessed November 2, 2016. https://studentloanhero.com/student-loan-debt-statistics.

10Ali Meyer. “Census Bureau: 30.3% Millennials Still Living With Their Parents.” CNS News, February 17, 2015. http://www.cnsnews.com/news/article/ali-meyer/census-bureau-303-millennials-still-living-their-parents.

11Robert Armstrong. “Sorry JPMorgan, Smart Guys Still Wear Suits.” Financial Times, June 8, 2016. http://www.ft.com/cms/s/0/7b9bb1bc-2d56-11e6-bf8d-26294ad519fc.html.

12Seth Harden. “Commuter Driving Statistics.” Statistic Brain, March 4, 2016. Accessed August 25, 2016. http://www.statisticbrain.com/commute-statistics/.

13“Distracted Driving: Facts and Statistics.” National Highway Transportation Safety Administration/U.S. Dept of Transportation. Accessed August 25, 2016. http://www.distraction.gov/stats-research-laws/facts-and-statistics.html.

CHAPTER 4

1Tim Kastelle. “Hierarchy Is Overrated.” Harvard Business Review, November 20, 2013. https://hbr.org/2013/11/hierarchy-is-overrated.

2Atlassian. “You Waste a Lot of Time at Work Infographic.” Atlassian.com. Accessed August 25, 2016. https://www.atlassian.com/time-wasting-at-work-infographic.

3Anna Codrea-Rado. “Open-Plan Offices Make Employees Less Productive, Less Happy, and More Likely to Get Sick.” Quartz, May 21, 2013. http://qz.com/85400/moving-to-open-plan-offices-makes-employees-less-productive-less-happy-and-more-likely-to-get-sick/.

4Gensler. “2013 U.S. Workplace Survey.” Gensler.com. Accessed August 25, 2016. http://www.gensler.com/uploads/documents/2013_US_Workplace_Survey_07_15_2013.pdf.

5Statistic Brain. “Employee Theft Statistics.” Statisticbrain.com, September 7, 2015. http://www.statisticbrain.com/employee-theft-statistics/.

6Adam Vaccaro. “Your Office’s Fridge-Raiders Are Stealing Much More Than Food.” Inc.com, April 7, 2014. http://www.inc.com/adam-vaccaro/workplace-lunch-thieves.html.

7Hajo Adam and Adam D. Galinsky. “Enclothed Cognition.” Journal of Experimental Social Psychology 48, no. 4 (July 2012): 918-25. doi:10.1016/j.jesp.2012.02.008.

8Glassdoor Team. “Top 20 Employee Benefits & Perks.” Glassdoor.com (blog), February 3, 2016. https://www.glassdoor.com/blog/top-20-employee-benefits-perks.

9Matt Richtel. “Housecleaning, Then Dinner? Silicon Valley Perks Come Home.” New York Times, October 19, 2012. http://www.nytimes.com/2012/10/20/us/in-silicon-valley-perks-now-begin-at-home.html.

10Adam Jones. “The Spies in the Cellar Are Now Sidling Up to Your Desk.” Financial Times, December 28, 2014. http://www.ft.com/cms/s/0/9412d776-89b4-11e4-8daa-00144feabdc0.html#axzz4IMrGp6Bj.

CHAPTER 5

1Ben Decker and Kelly Decker. “The Top Ten Best (and Worst) Communicators of 2015.” Decker Communications (blog), December 16, 2015. https://decker.com/blog/the-top-ten-best-and-worst-communicators-of-2015/.

2Brian O’Keefe. “The Man Who’s Reinventing Walmart.” Fortune, June 4, 2015. http://fortune.com/2015/06/04/walmart-ceo-doug-mcmillon/.

3Sam Walton. “10 Rules for Building a Business.” Walmart.com. Accessed August 27, 2016. http://corporate.walmart.com/our-story/history/10-rules-for-building-a-business.

4Amy Cuddy. “Your Body Language Shapes Who You Are.” TED.com, June 2012. https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en.

5Patryk Welowski and Kasia Welowski. “How Micro Expressions Predict Success: Patryk & Kasia Wezowski at TEDx UHasselt Salon.” TEDxTalks video, November 13, 2013. http://tedxtalks.ted.com/video/How-Micro-Expressions-Predict-S.

6Skills You Need. “Body Language, Posture and Proximity.” Skillsyouneed.com. Accessed August 27, 2016. http://www.skillsyouneed.com/ips/body-language.html.

7Lucy Kellaway. “Time to Get Stoked by the Year’s Worst Corporate Guff.” Financial Times, January 3, 2016. http://www.ft.com/cms/s/0/a989fc5c-aa4b-11e5-9700-2b669a5aeb83.html#axzz4IXz6u1OT.

8Fran Alston. “Decline in Grammatical and Writing Skills of the New Generation Due to Techspeak.” CNN iReport, March 25, 2014. http://ireport.cnn.com/docs/DOC-1112008.

9Paul Gil. “The Top 30 Internet Terms for Beginners, 2016.” About.com Tech, June 5, 2016. http://netforbeginners.about.com/od/internetlanguage/tp/the-top-internet-terms-for-beginners.htm.

10John Medina. “The Brain Cannot Multitask.” Brain Rules blog, March 16, 2008. http://brainrules.blogspot.com/2008/03/brain-cannot-multitask_16.html.

11Ryan Weaver. “Multitasking Isn’t Possible, So Stop Hurting Your Own Productivity by Attempting It.” Techvibes, January 31, 2014.

CHAPTER 6

1Barry Siskind. “Marketing: Technology vs Face-to-Face.” Salesgravy.com. Accessed August 28, 2016. https://www.salesgravy.com/sales-articles/insurance/marketing-technology-vs-face-to-face.html.

2Teddy Wayne. “At the Tone, Leave a What?” New York Times, June 14, 2014. http://www.nytimes.com/2014/06/15/fashion/millennials-shy-away-from-voice-mail.html.

3Jenna Wortham. “Pass the Word: The Phone Call Is Back.” New York Times, September 20, 2014. http://bits.blogs.nytimes.com/2014/09/20/pass-the-word-the-phone-call-is-back/.

4Verena Von Pfetten. “Read This Story Without Distraction (Can You?).” New York Times, April 29, 2016. http://www.nytimes.com/2016/05/01/fashion/monotasking-drop-everything-and-read-this-story.html.

5Sarah Radicati and Justin Levenstein. “Email Statistics Report, 2013-2017.” Radicati.com PDF, April 2013. http://www.radicati.com/.

6Alina Tugend. “What to Think About Before You Hit ‘Send.’” NYTimes.com, April 20, 2012. http://www.nytimes.com/2012/04/21/your-money/what-to-think-about-before-you-hit-send.html?_r=0.

7“Distracted Driving.” Centers for Disease Control and Prevention, March 7, 2016. http://www.cdc.gov/motorvehiclesafety/Distracted_Driving/index.html.

CHAPTER 7

1Statista. “Social Networks—Statistics & Facts.” Statista.com. Accessed August 30, 2016. https://www.statista.com/topics/1164/social-networks/.

2Jeffrey Rosen. “The Web Means the End of Forgetting.” New York Times, July 24, 2010. http://www.nytimes.com/2010/07/25/magazine/25privacy-t2.html.

3Mark Fahey. “Facebook Costs Trillions in Wasted Productivity.” CNBC.com. February 4, 2016. http://www.cnbc.com/2016/02/04/facebook-turns-12--trillions-in-time-wasted.html.

4Dorie Clark. “How to Repair a Damaged Online Reputation.” Huffingtonpost.com, April 21, 2015. http://www.huffingtonpost.com/dorie-clark/how-to-repair-a-damaged-o_b_811000.html.

5Ryan Holmes. “5 Lessons from U.S. Airways’ Social Media Scandal (Column).” Marketingmag.ca, April 22, 2014. http://www.marketingmag.ca/advertising/5-lessons-from-us-airways%E2%80%99-social-media-scandal-column-108394.

6Scott Stratten. Social Currency in Social Media. Performed by Scott Stratten. YouTube.com, June 3, 2009. https://youtu.be/MjsOwr_whHc.

7Kevan Lee. “Infographic: How Often Should You Post on Social Media?” Digital image. Sumall.com, February 25, 2015. https://blog.bufferapp.com/how-often-post-social-media.

8Daniel Bean. “11 Brutal Reminders That You Can and Will Get Fired for What You Post on Facebook.” Yahoo.com, May 6, 2014. https://www.yahoo.com/tech/11-brutal-reminders-that-you-can-and-will-get-fired-for-84931050659.html.

9Marketing Charts. “18-24-Year-Olds on Facebook Report an Average of 649 Friends, Up from 510 Last Year.” Marketingcharts.com, March 10, 2014. http://www.marketingcharts.com/online/18-24-year-olds-on-facebook-report-an-average-of-649-friends-up-from-510-last-year-41233/.

10Rachel Dicker. “You Only Have Four Real Friends on Facebook, Study Says.” U.S. News & World Report, January 29, 2016. http://www.usnews.com/news/articles/2016-01-29/only-four-facebook-friends-are-your-real-friends.

11Statista. “LinkedIn: Number of Users.” Statista.com. Accessed August 30, 2016. http://www.statista.com/statistics/274050/quarterly-numbers-of-linkedin-members/.

12Susie Poppick. “10 Social Media Blunders That Cost a Millennial a Job.” Time.com, September 5, 2014. http://time.com/money/3019899/10-facebook-twitter-mistakes-lost-job-millennials-viral/.

13Chris Brogan. “My Twitter Presence.” Chrisbrogan.com, August 12, 2010. http://chrisbrogan.com/my-twitter-presence/.

CHAPTER 8

1Kevin D. O’Gorman. “Dimensions of Hospitality: Exploring Ancient and Classical Origins.” In Hospitality: A Social Lens, 17-32. Advances in Tourism Research. Amsterdam: Elsevier, 2007. http://www.academia.edu/279771/Dimensions_of_Hospitality_Exploring_Ancient_Origins.

2Christina Ohly Evans. “Jorge Pérez’s Dining Boltholes.” Howtospendit.ft.com, July 29, 2016. http://howtospendit.ft.com/food/110513-jorge-prezs-dining-boltholes.

3Simon De Burton. “Richie Nanda’s Dining Boltholes.” Howtospendit.ft.com, July 10, 2015. http://howtospendit.ft.com/food/87421-richie-nandas-dining-boltholes.

4Adam Bryant. “Walt Bettinger of Charles Schwab: You’ve Got to Open Up to Move Up.” New York Times, February 4, 2016. http://www.nytimes.com/2016/02/07/business/walt-bettinger-of-charles-schwab-youve-got-to-open-up-to-move-up.html.

CHAPTER 9

1Institute of Masters of Wine. “Institute of Masters of Wine Partners with Wine in Moderation.” Mastersofwine.org, April 21, 2016. http://www.mastersofwine.org/en/news/index.cfm/id/E6377FCE-7418-4F83-9C5B24E8A98F3B84.

2Jancis Robinson. “Masters of Wine.” Financial Times, September 13, 2013. http://www.ft.com/cms/s/2/c92eb238-1a05-11e3-93e8-00144feab7de.html.

CHAPTER 10

1“The Evolution of Work Study: The Changing Nature of the Global Workplace.” Publication. ADP Research Institute, 2016. http://www.adp.com/tools-and-resources/adp-research-institute/research-and-trends/research-item-detail.aspx?id=DF55E8A7-906A-4E81-A941-E886886BC9B2.

2Dan Schawbel. “Ten Workplace Trends You’ll See in 2016.” Forbes, November 1, 2015. http://www.forbes.com/sites/danschawbel/2015/11/01/10-workplace-trends-for-2016/#e60b31f222c1.

3Jacob Morgan. “The Future of Work Is About Flexibility, Autonomy, and Customization.” Forbes, September 22, 2015. http://www.forbes.com/sites/jacobmorgan/2015/09/22/the-future-of-work-is-about-flexibility-autonomy-and-customization/#794bd3e32d59.

4Gwen Moran. “What Work Will Look Like in 2025.” Fast Company, May 19, 2015. https://www.fastcompany.com/3046332/the-new-rules-of-work/what-work-will-look-like-in-2025.

5Jenny Awford. “Will Your Job Still Exist in 2025? New Report Warns 50 per Cent of Occupations Will Be Redundant in 11 Years Time.” Daily Mail, November 8, 2014. http://www.dailymail.co.uk/news/article-2826463/CBRE-report-warns-50-cent-occupations-redundant-20-years-time.html.

6Vicky Valet. “Overcoming Burnout: Five Ways to Get Back on Track at Work.” Forbes, June 23, 2015. http://www.forbes.com/sites/vickyvalet/2015/06/23/overcoming-burnout-five-ways-to-get-back-on-track-at-work/#5dcf7c1e491b.

7Willis Towers Watson. “Staying@Work™ Report: Employee Health and Business Success.” Willistowerswatson.com, March 10, 2016. https://www.willistowerswatson.com/en/insights/2016/03/stayingatwork-report-employee-health-and-business-success.

8Gloria Larson. “How to Future-Proof Your Career: Start with Hybrid Job Skills.” PreparedU: Careers. Bentley.edu, March 2, 2016. http://www.bentley.edu/prepared/Careers/all?page=7.

9Richard Newton. The End of Nice: How to Be Human in a World Run by Robots. Amazon Digital Services LLC, 2015. https://www.amazon.com/End-Nice-robots-Kindle-Single-ebook/dp/B00W1Y91VC.

10Anne Kingston. “Get Ready for Generation Z.” Maclean’s, July 15, 2014. http://www.macleans.ca/society/life/get-ready-for-generation-z/.

11Sparks & Honey. “Meet Generation Z: Forget Everything You Learned About Millennials.” Slideshare.net, June 17, 2014. http://www.slideshare.net/sparksandhoney/generation-z-final-june-17/56.

12The Huffington Post. “Health Benefits of Unplugging and Going Screen-Free This July 4.” Huffington Post blog, July 4, 2013. http://www.huffingtonpost.com/2013/07/04/health-benefits-ofunplugging_n_3528710.html.

13Rensselaer Polytechnic Institute (RPI). “Light from Self-Luminous Tablet Computers Can Affect Evening Melatonin, Delaying Sleep.” ScienceDaily. August 27, 2012. https://www.sciencedaily.com/releases/2012/08/120827094211.htm.

14Sophia Breene. “Why Everyone Should Unplug More Often.” Greatist, June 24, 2015. http://greatist.com/happiness/unplugging-social-media-email.

15Reboot. “About.” The National Day of Unplugging. Accessed August 31, 2016. http://nationaldayofunplugging.com/about-us/.

16International Center for Media & the Public Agenda. “About the World Unplugged.” The World UNPLUGGED blog. Accessed August 31, 2016. https://theworldunplugged.wordpress.com/about/.

17Mark Zuckerberg. “Mark Zuckerberg’s Facebook Page.” Facebook.com, January 3, 2016. https://www.facebook.com/zuck/posts/10102577175875681.

18George Washington and Richard Brookhiser. Rules of Civility: The 110 Precepts That Guided Our First President in War and Peace. New York: Free Press, 1997.

19Jonathan O’Callaghan. “Aggression Could Be Our Downfall: Survival of the Human Race Depends on Kindness and Co-operation, Says Stephen Hawking.” Daily Mail, February 19, 2015. http://www.dailymail.co.uk/sciencetech/article-2960508/Survival-human-race-depends-weeding-aggression-says-Stephen-Hawking.html.