contents

Introduction

chapter 1

Respect: Practicing the Platinum Rule

Real Respect

Respect for Experience

Respect for Diversity

chapter 2

Social Skills: Putting Your Best Foot Forward

Social Skills

The Hiring Process

The Interview Experience

The Generational Challenge

chapter 3

Professional Presence: Getting It Right

The Right Brand

The Right Attitude

The Right Appearance

The Right Way to Travel

chapter 4

Business Behavior: Combining Proven Strategies with 21st Century Expectations

The Glass Door

Everyday Manners

Business Meetings

The Team

The Cubicle Farm

The Open Office

The New Schedules

The Benefits Buffet

The New Realities

chapter 5

Business Communication: Making the Connection

Nonverbal Cues

The Eyes Have It

The Good Conversationalist

The Power of Speech

The Good Listener

chapter 6

Electronic Communication: Smart Rules for Smart Devices

Telephone Skills

Telephone Options

Email

Hardware

The Message

chapter 7

Twitter, Etc.: Acing Social Media

Your Digital Footprint

The Cyber Citizen

The Social Network

Social Sites

chapter 8

Business Dining: Observing the Formalities

The Business of Hospitality

Hosts and Guests

The Mechanics of a Meal

Dining Decorum

chapter 9

The Social Side of Business: Knowing the Basics for Every Situation

Entertaining Clients

Wine

Tipping

Activities and Events

Colleagues

chapter 10

New Frontiers: Future-Proofing Your Career

The Future Workplace

Gen Zs

Constant Connectivity

Digital Detox

The Eternal Truths

Conclusion

Acknowledgments

Notes

Index

About the Author

Free Sample from The Power of Presence

About AMACOM

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