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by Rosanne J. Thomas
Excuse Me
Cover
Half title
Title
Dedication
Contents
Introduction
Chapter 1 Respect: Practicing the Platinum Rule
Real Respect
Respect for Experience
Respect for Diversity
Chapter 2 Social Skills: Putting Your Best Foot Forward
Social Skills
The Hiring Process
The Interview Experience
The Generational Challenge
Chapter 3 Professional Presence: Getting It Right
The Right Brand
The Right Attitude
The Right Appearance
The Right Way to Travel
Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations
The Glass Door
Everyday Manners
Business Meetings
The Team
The Cubicle Farm
The Open Office
The New Schedules
The Benefits Buffet
The New Realities
Chapter 5 Business Communication: Making the Connection
Nonverbal Cues
The Eyes Have It
The Good Conversationalist
The Power of Speech
The Good Listener
Chapter 6 Electronic Communication: Smart Rules for Smart Devices
Telephone Skills
Telephone Options
Email
Hardware
The Message
Chapter 7 Twitter, Etc.: Acing Social Media
Your Digital Footprint
The Cyber Citizen
The Social Network
Social Sites
Chapter 8 Business Dining: Observing the Formalities
The Business of Hospitality
Hosts and Guests
The Mechanics of a Meal
Dining Decorum
Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation
Entertaining Clients
Wine
Tipping
Activities and Events
Colleagues
Chapter 10 New Frontiers: Future-Proofing Your Career
The Future Workplace
Gen Zs
Constant Connectivity
Digital Detox
The Eternal Truths
Conclusion
Acknowledgments
Notes
Index
About the Author
Free Sample from The Power of Presence
About AMACOM
Copyright
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Dedication
excuse me
THE SURVIVAL GUIDE TO
MODERN BUSINESS ETIQUETTE
Rosanne J. Thomas
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