index
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
abbreviations
acronyms
activities, invitations to
after-hours drinks
afternoon tea
age differences
in dining practices
respecting
see also generation(s)
agility
Airbnb
airplane travel
“The All-Time Worst Interview Mistakes Job Candidates Have Made” (Vivian Giang)
Alston, Fran, on techspeak
American style of eating
Angelou, Maya, on what people remember
apologies
appearance
for job interviews
in professional presence
when telecommuting
Apple
Aristotle, on greatness
Armstrong, Robert
attention span
“At the Tone, Leave a What?” (Teddy Wayne)
attitude(s)
changing
for future success
hiring for
negative
positive
and professional presence
of team members
authenticity
automobile transportation
autonomy
Awford, Jenny
baby boomers
and brain drain
communication preferences of
and telephone communication
Bean, Dan
behavior
disrespectful
in restaurants, see also business dining
sexist
see also business behavior
choices of
company culture’s influence on use of
unused
Bennett, Milton J.
Bettinger, Walt, on business dining
Bezos, Jeff, on personal brand
bias, unconscious
bicycle travel
big data
Blodget, Henry, on Steve Jobs
blogs
frequency of postings on
in job search
video
Bluford, Guion
body language, see nonverbal communication
Boston financial and equity
brain drain
Brain Rules (John Medina)
brand(s)
company
employees as ambassadors for
personal, see also professional presence
reputation repair and management for
Branson, Richard
as communicator
setbacks encountered by
breakfast meetings
Breene, Sophie, on social media
Brogan, Chris, on Twitter
Buffett, Warren
as communicator
on reputation
burnout
business behavior
and benefits choices
for business meetings
in cubicle areas
every day manners in
and new workplace realities
with open offices
and organizational structure
on teams
and types of work schedules
and workspace arrangements
on your first day
business communication
conversational skills for
eye contact in
importance of
listening skills for
nonverbal cues in
speaking skills for
on teams
when telecommuting
business dining
challenging situations in
crystal etiquette in
dos and don’ts for
first impressions in
and hospitality as part of business
host and guest roles in
international customs for
invitations for
napkin etiquette for
seating and conversation in
significance of
silverware etiquette in
using phones when
venue for
see also entertaining clients
business meetings, see meetings
bus travel
Camus, Albert, on generosity towards future
Capital One
“The Captain’s Table” column
Care 2
career, future-proofing, see workplace trends
carpools
cell phones
Challenger, John A.
on brain drain
on online missteps
Chen, Martin, on future occupations
choice
civility
and burnout
as its own reward
in precarious situations
respect as foundation of
when giving difficult messages
civility training
Clarke, Dorrie, on adding online content
coffee meetings
collaboration
as predominant workplace concept
via intranet
videoconferencing for
colleagues, social events with
common areas
communication
in business, see business communication
cultural differences in
face-to-face
in future workplace
nonverbal, see nonverbal communication
preferred modes of
technologies for, see electronic communication
verbal
company intranet messages
conference calls
connectivity
constant, risks associated with
and digital detox
feeling of need for
Connor, Penni, on Eversource
Continental style of eating
conversational skills
in business dining
of good listeners
and nonverbal cues
Cook, Tim
corporate culture
and benefits
and employee monitoring
glassdoor.com rankings of
and realities of company structure and benefits
respectful
and standards of attire
cover letters
cubicle areas
Cuddy, Amy, on body language
Culp, Ron, on Klout
in dining practices
in distances between people
in eye contact
in nonverbal communication
in use of dining utensils
in word choice
cultural diversity
cultural events
culture, see corporate culture
Cuomo, Robert J., on people leaving
cyberbullying
“cyber casing”
cyber citizenship
“Decline in Grammatical and Writing Skills of the New Generation Due to Techspeak” (Fran Alston)
Deloitte Consulting
Dickens, Charles, on communication
Digimind Insights
digital communication, see electronic communication
digital detox
digital footprint
digital immigrants
attire of
attitudes of
early workspaces of
social media etiquette for
and techspeak
digital natives
attitudes of
Gen Z as
and organizational structures
and social media etiquette
and techspeak
dining, see business dining
discretion
disrespect
addressing
ways of showing
distance, categories of
diversity
cultural
gender
and LGBT community
and people with disabilities
respect for
and veterans
Down and Out in Paris and London (George Orwell)
drinks
with colleagues
meeting clients for
see also wine
education
Einstein, Albert, on learning
electronic communication
email in
hardware for
during meetings
messaging in
telephone options in
telephone skills in
“11 Brutal Reminders That You Can and Will Get Fired for What You Post on Facebook” (Dan Bean)
Ellis, Sara Kate
email(s)
complaints about
following interviews
guidelines for
precautions with
Emerson, Ralph Waldo, on manners
emotions
controlling
in emails
nonverbal conveyance of
empathy
employees
as brand ambassadors
disrespectful behaviors of
theft by
unconscious biases of
“The End of Forgetting” (Jeffrey Rosen)
Entelo
entertaining clients
for after-hours drinks
for afternoon tea
at breakfast meetings
in business process
at coffee meetings
for dinners, see also business dining
generational attitudes toward
at lunch meetings
significance of
social situations for
venues for
see also business dining
enunciation
ePolicy Institute
Ernst & Young
eternal truths
ethnic diversity
European Court of Justice
events, invitations to
Eversource
experience, respect for
eye contact
FAC (flexibility, autonomy, choice)
“Baby Cash” at
cost of time spent on
frequency of postings on
job candidates’ presence on
as job search tool
open-plan offices at
unfriending on
face-to-face communication
facial expressions
Fahey, Mark
“15 Traits of the Ideal Employee” (Forbes)
Finnegan, Orlaith
first impressions
in business dining
online
and rebranding
flat organizational structure
flexibility, autonomy, choice (FAC)
flextime
Flynn, Nancy, on email
Ford, Henry, Sr., on the little things
foul language
Four Seasons
“The Future of Work Is About Flexibility, Autonomy, and Customization” (Jacob Morgan)
future-proofing your career, see workplace trends
Gates, Bill
gender attitudes
in business dining
generational differences in
General Motors, organizational structure of
generation(s)
attitudes toward hospitality among
baby boomer
Generation X
Generation Y/millennials
interview challenges for
traditionalist
see also individual generations
Generation X
communication preferences of
size of
Generation Y, see millennials
Generation Z
attracting employees from
communication preferences of
“Get Ready for Generation Z” (Anne Kingston)
Giang, Vivian
Gibaldi, Carmine P.
Gil, Paul
glass door
glassdoor.com
Goethe, Johann Wolfgang von, on manners
Golden Rule
open-plan offices at
organizational structure of
and “right to be forgotten”
Google+, frequency of postings on
Google searches
grammar
Gray & Christmas, Inc.
group messaging apps
Gruenert, Steve
Hawking, Stephen, on aggression
“Health Benefits of Unplugging and Going Screen-Free This July 4”
hierarchical structure
Hill, Napoleon
hiring
and generational differences
interview experience in
and job search
process for
respect as criterion in
and résumés and cover letters
for social skills
Hodges, Will, on impact of terminology
Holmes, Oliver Wendell, Sr., on speaking
Holmes, Ryan
hospitality
significance of
see also business dining; entertaining clients
hot-desking
hoteling
“Housecleaning, Then Dinner?” (Matt Ritchel)
“How to Help Millennials Fill the Soft Skills Gap” (John Rossheim)
“humble bragging”
humility
image, see professional presence
in-person interviews
instant messaging (IM)
Internet Slang Dictionary
interviews
dining skills in
in-person
preparing for
red flags in
Skype
telephone
typical questions in
intimate distance
intranet messages
introductions, making
job boards
job offers
Jobs, Steve
job search
job security
job-sharing
Jones, Adam, on surveillance
judgment
“Just Look Me in the Eye Already” (Sue Shellenbarger)
Kastelle, Tim, on flat structures
Kellaway, Lucy
kindness
Kingston, Anne, on Gen Z
Klout Scores
Larson, Gloria, on specialty skills
Lawrence, Brian, on personal brands
learning
legal environment, generational differences in
Lesbian, Gay, Bisexual, and Transgender (LGBT) community
Lincoln, Abraham, on preparing
being searchable on
frequency of postings on
job candidates’ presence on
networking via
presence on
profile and postings on
listening skills
Luddites
lunch meetings
Lyft
MacKay, Harvey, on silverware
Malone, Tom, on social skills
management, disrespectful behaviors of
Marriott, J. Willard, Jr.
Martin, James A.
Maslach, Christina, on burnout
Masters of Wine
McGonigal, Kelly, on phones on the table
McMillan, Doug
meals
business, see business dining; entertaining clients
using phones at
Medina, John, on multitasking
“Meet Generation Z” (Sparks & Honey)
meetings
attendees’ responsibilities for
coffee
lunch
organizer’s responsibilities for
when telecommuting
mentoring
messaging
acronyms and abbreviations in
group messaging apps for
instant
text
via company intranet
microaggression
micro expressions
Microsoft
Miles, Mike
millennials (Generation Y)
attire of
brand marketing to
and business dining experiences
communication preferences of
conversational skills of
and email
as interviewers
job interview challenges for
and organizational structures
social skills of
and telephone communication
writing skills of
mobile phones
modeling respect
monitoring employees
Monosson, Debbie
Moran, Gwen
Morgan, Jacob, on workplace trends
multitasking
Nadella, Satya, on LinkedIn
Nanda, Richie, on business dining
National Center on Workforce Disability
National Day of Unplugging
networking
in-person
in job search process
online, see also social media
Newman, Jordan, on benefits
Newton, Richard, on skills for the future
nonverbal communication
of conversational readiness
and distance preferences
eye contact as
facial expressions as
office arrangements, see workspaces
office-sharing
older workers
conversational skills of
and organizational structures
and telephone communication
see also baby boomers; digital immigrants; traditionalists
“The One Thing That Determines How Successful You Can Be” (Jim Rohn)
online audit
online brand
online presence
online shaming
open-plan offices
organizational structure
organizations, disrespectful behaviors of
Orwell, George
“Overcoming Burnout” (Vicky Valet)
Overcoming the Golden Rule (Milton J. Bennett)
part-time employees
“Pass the Word” (Jenna Wortham)
Pearson, Christine
Periscope app
perks
Perry, Miranda, on being an ally
personal brand, see also professional presence
Personal Branding Book (Dan Schawbel)
personal distance
“person-first language”
persons with disabilities
Peters, Tom
Petrow, Steve
phone, see telephone communications
phubbing
planes
Platinum Rule
podcasts
Poppick, Susie
Porath, Christine
Positioning (Al Ries and Jack Trout)
positive reinforcement
posting intervals
power, body language conveying
presence
online
on social media
see also professional presence
Press, Gill, on big data
privacy
and connectivity
in digital age
and social media use
and workspace arrangements
privacy settings
on Facebook
on job sites
on social media
private boxes
productivity with job-sharing
and multitasking
in open-plan offices
with teams
with telecommuting
professional distance
professional presence
appearance in
attitude in
and modes of travel
and rebranding
when dining with clients
and word choice
public distance
public workspaces
Raspberry, William, on good and bad English
rebranding
regional accents
reputation
online
personal, see professional presence
resilience
respect
for age differences
benefits of
and brain drain
and disrespect
for diversity
for experience
as foundation of civility
as hiring criterion
importance of
modeling
positive reinforcement of
on social media
ways of showing
see also civility
restaurant behavior, see also business dining
résumés
retaining talent
retirement
rewards
Ride, Sally
Ries, Al
“right to be forgotten”
Ritchel, Matt, on blending life and work
Robinson, Jancis
on Masters of Wine
website of
Rohn, Jim, on attitude
Roosevelt, Eleanor
Rosen, Jeffrey, on “right to be forgotten”
Rossheim, John, on Gen Y
Rubin, Gretchen, on technology
Rules of Civility (George Washington)
Sai Baba, on speaking
Schawbel, Dan
on personal branding
on workplace trends
Schlumberger
School Culture Rewired (Todd Whitaker, and Steve Gruenert)
Schultz, Howard
sexist behavior
sexual harassment
sexual orientation diversity
shaming, online
shared offices
Shellenbarger, Sue, on eye contact
short messaging service (SMS)
Singer, Esta
on number of postings
on social media presence
on Twitter
Siskind, Barry
Sitt, Joseph, on meetings over meals
Skype interviews
Smith, Jacquelyn, on refusing positions
SMS (short messaging service)
Snapchat
social media
communicating via
connection requests on
digital footprint on
first impressions on
Gen Z’s preferences for
good citizenship in
as hiring consideration
and Klout scores
learning rules for
mistakes made in
overengagement with
and personal brand
posting intervals on
potential dangers of
privacy and sharing features on
respect on
and variety of social sites
social media presence
social situations
at activities and events
with colleagues
entertaining clients in
knowledge of wine for
tipping in
using phones in
see also business dining
social skills
generational differences in
hiring for
and hiring process
and interview process
of millennials
“Sorry, JP Morgan, Smart Guys Still Wear Suits” (Robert Armstrong)
spamming
Sparks & Honey
speakerphones
speaking skills
conversational
and enunciation
and foul language
and grammar
and regional accents
and speech patterns
and techspeak
and word choice
speech patterns
sporting events
stereotypes
structure, organizational
Sue, Derald Wing, on microaggression
SumAll
surveillance
swearing
Swindoll, Charles
Systrom, Kevin, on Doug McMillan
Talent Bin
taxis
tea, entertaining over
Teachings of Khety
teams
technologies
in the future workplace
generational experiences of
Gen Z’s time spent with
and workspace arrangements
see also specific types of technologies
“Technology vs. Face to Face” (Barry Siskind)
telecommuting
telephone communications
for business calls
with cell or mobile phones
with conference calls/videoconferences
options for
skills for
on speakerphone
and voicemail
telephone interviews
“Ten Workplace Trends You’ll See in 2016” (Dan Schawbel)
text messaging
acronyms and abbreviations in
generational preferences for
while driving or walking
theft
and “cyber casing”
employee
Think and Grow Rich (Napoleon Hill)
Thomas, Jon, on résumés
Tiffany & Co.
“Time Wasted on Facebook Could Be Costing Us Trillions of Dollars” (Mark Fahey)
tipping
tolerance
tone of voice
traditionalists
and brain drain
communication preferences of
and telephone communication
train travel
transportation services
travel
by automobile
by bicycle
in carpools
on foot
modes of
personal brand and
by plane
in taxis or transportation services
by train or bus
trends for the future, see workplace trends
Trout, Jack
trustworthiness
truths, eternal
Twain, Mark, on word choice
tweets
frequency of postings on
job candidates’ presence on
open-plan offices at
as world-changing technology
Uber
unconscious bias
United Cerebral Palsy
URLs, vanity
“vague booking”
Valet, Vicky
vanity URLs
verbal communication
veterans (former military)
videoconferences
videos, in Google searches
voice, tone of
voicemail
Walton, Sam, on communication
Washington, George
Waugh, Ashley
Wayne, Teddy, on phone messages
Weaver, Ryan, on multitasking
Welowski, Kasia
Welowski, Patryk
WeWork
“What Work Will Look Like in 2025” (Gwen Moran)
Whitaker, Todd
“Will YOUR Job Exist in 2025?” (Jenny Awford)
wine
aging of
ordering
regions producing
types of
Winfrey, Oprah, as communicator
word choice
workforce diversity
workplace trends
challenges with
in connectivity
for digital detox
and eternal truths
and future-proofing your career
and Gen Z characteristics
and new workplace realities
overarching
in physical workspaces
work schedules
and business behavior
for flextime employees
with job-sharing
for parents
for part-time employees
for telecommuters
workspaces
in common areas
in cubicle areas
evolution in forms and function of
monitoring and surveillance in
in open offices
in public spaces
and sharing offices
for telecommuters
trends for
Wortham, Jenna
writing skills
for emails
of millennials
YouTube
Zappos
Zillow
Zuckerberg, Mark
as communicator
on personal challenges