Ability, 2
Absenteeism, motivating environment and, 8
Accomplishment reward, 98
phased implementation of, 120
Aldus Jackson Salon and Spa, 125–127
American Society of Training and Development (ASTD), 8
Annual reviews
communicating organizational goals via, 33
employee development and, 57, 67–69
Areas for improvement, development and, 57, 62
Assessments
motivating environment, 2–3, 9–13, 122–125
See also Checklists; Worksheets
Attitude, 2
Awards, 53, 86–87. See also Rewards
Balance, in coaching, 76–77. See also Work/life balance
Benefits, of motivating environment, 7–13
Body language, coaching and, 76
Bonuses
cash, 86
Brainstorming sessions, 53
Breaks, work/life balance and, 114–115, 116
Burnout, 108
Business case, for motivation, 13
modeling enthusiasm and, 49
Career goals, development and, 57, 62–63
Carnegie, Dale, 15
Ceremony, rewards and, 103
Certificates, acknowledging effort, 86
Change, coaching and, 72
Checklists
development resources/opportunities, 64–65
ways to acknowledge employees, 91–92
versus counseling, 71
defined, 71
explaining reason for, 75
fairness and, 77
reinforcing expectations and, 46
Communication
achieving organizational goals and, 31–34
modeling enthusiasm and, 49
motivation and, 6, 11, 12, 92–95, 126
with teams, 95
Conference Board, 102
Conference calls, communicating organizational goals via, 39
Conferences, motivation and, 68
Counseling, versus coaching, 71
Creativity, rewards and, 103
Cultural fit, hiring and, 19
Developing Business Leaders for 2010, 102–103
Development
checklist of resources/opportunities, 64–65
coaching and, 71
education as reward and, 104
expectations regarding, 56
financial performance and employee, 8
growth and development meeting, 57–65
motivation and, 5, 10, 12, 14, 126
Dickens, Charles, 93
Dilbert, 14
Diversity, team outings and, 90
Drucker, Peter F., 57
Education, as reward, 104
Efficiency, motivating environment and, 8
acknowledging effort via, 85
communicating organizational goals via, 39
limitations of, 94
Employee litigation, motivating environment and, 8
Employee of the month, 98
acknowledging effort of, 85–88
determining enthusiasm level of, 42–45
determining what excites, 81–83
distribution of work and, 83–84
motivating to achieve organizational goals, 31–40
setting enthusiasm expectations for, 45–46
Enthusiasm
building enthusiastic team, 42–45
Environment
creating positive work, 4–5, 10, 12
motivating
assessment of, 2–3, 9–13, 122–125
Ethics, modeling enthusiasm and, 48
Face-to-face communication, 33, 40, 93–94
Fairness
acknowledging effort and, 86
awards and, 104
coaching and, 77
False kindness, 74
Field trips, 68
Food, providing at meetings, 51
Franklin, Benjamin, 119
Fun
modeling enthusiasm and, 48–49
work environment and, 5, 10, 12
work/life balance and, 116
Galbraith, John Kenneth, 115
Games, use in meetings, 52
Generation X, coaching, 72
Generation Y, coaching, 72
Gibbons, J., 48
Gifts, acknowledging effort and, 85
Gilbert, Ken, 54
Giuliani, Rudy, 49
Goals
organizational. See Organizational goals
Goethe, Johann Wolfgang von, 72
Growth and development meeting, 57–65
Growth and development plan, 57, 60–61, 63
Guest speakers, 52
Hiring
conducting multiple interviews, 18–19
creating motivating workplace and, 6, 11, 12, 13, 18–21, 126
cultural fit and, 19
enthusiasm and, 41
recruitment and, 19
rectifying mistake in, 28
role of Human Resources in, 19
Honesty
acknowledging effort and, 87
coaching with, 74
modeling enthusiasm and, 47
Human Resources, role in hiring, 19
Humility, modeling enthusiasm and, 49
Individual growth and development plan (IGDP), 57, 60–61, 63
Individual rewards, 99, 101–103
Interviews, hiring
development questions, 56
knock-out questions, 20
Jackson, Nelson, 72
Jet Blue Airlines, 26
Job purpose
orientation and, 24
Knowledge, power and, 119
Knowledge sharing, 4
Leadership, motivating environment and, 8
Leiter, Michael, 108
Listening skills, coaching and, 76
Locations, meeting, 52
Lombardi, Vince, 71
Madwed, Sidney, 5
Managers
determining what excites employees, 81–83
discussion of life balance, 110
knowing team needs, 5–6, 10, 12
as mirror of team, 6–7, 11, 12
motivating employees to achieve goals, 38–40
sharing goals with employees, 31–34
state of the union presentation, 40
Mandino, Og, 41
Maslach, Christina, 108
MBO reward, 98
Meetings
communicating mission during, 27
communicating organizational goals during, 33, 39
highlighting team member during, 54
Memos, communicating organizational goals via, 39
Merriam Webster’s Collegiate Dictionary, 71
planning worksheet, 35
Mission
communicating, 27
to new hires, 22
reviewing during orientation, 25–26
Modeling
Money, as reward, 104
Mother Teresa, 107
Motivate, defined, 1
assessment of, 2–3, 9–13, 122–125
Motivation
acknowledging effort and, 85–88
business case for, 13
checklist of ways to acknowledge employees, 91–92
determining what excites employees, 81–83
distribution of work and, 83–84
enthusiasm and, 41
Music, playing at meetings, 51
Newsletters, communicating organizational goals via, 39
Observation, determining what excites employees via, 81–83
One-on-one communication, 33, 40, 93–94
Organizational goals
motivating employees to achieve, 31–40
state of the union presentation, 40
Organizational policies, supporting, 49–50
communicating expectations regarding development, 56–57
communicating organizational goals, 33
explaining job interrelation, 24–25
explaining job purpose, 24
providing job descriptions, 23–24
reviewing mission/credo/values, 25–26
Peale, Norman Vincent, 47
Pitino, Rick, 80
Plaques, 104
Positive work environment, creating, 4–5, 10, 12
Powell, Colin, 7
Power, knowledge and, 119
Productivity
enthusiasm and, 41
motivating environment and, 1, 7–8
Profits, motivating environment and, 8
Promotions, 98
Prop, meeting, 53
Public Agenda Forum, 7
Questions
development, 56
knock-out, 20
Recruitment, 19
Respect, modeling, 48
Rewards
defined, 97
motivation and, 6, 11, 12, 14, 97–105, 127
positioning, 102
types of, 98
Sales, motivating environment and, 8
Sanders, Tim, 4
Saturn Company, 100
Seminars, motivation and, 68
planning worksheet, 35
Situational ethics, 48
State of the union presentation, 40
Strengths, development and employee, 57, 62
Succession plans, 73
Team meetings
motivation and, 68
Teams
achieving organizational goals in, 38–39
action planning for, 121
goals of communication with, 95
managers as mirrors of, 6–7, 11, 12
mission
documenting, 27
explaining during orientation, 26–27
rewards for, 6, 11, 12, 99–101
advantages of, 99
Tenure award, 98
Theme, meeting, 53
Time off, unexpected, 115
Training, during meetings, 52. See also Development
Trophies, 104
Turnover, motivating environment and, 8
Twain, Mark, 97
Values, organizational
communicating to new hires, 22
reviewing during orientation, 25–26
Videos, use in meetings, 51–52
Voice mail
acknowledging effort via, 86
communicating organizational goals via, 39
Welch, Jack, 74
Work, strategic distribution of, 83–84
Work hours, modeling enthusiasm and, 47–48
Work/life balance
signs of lack of, 110
symptoms and suggestions, 114
Worksheets, long-term planning, 34–38. See also Assessments
Work space
coaching and, 76
motivation and, 2, 4, 10, 12, 126
Yahoo, 4
18.119.103.96