Notes
Preface
1. www.slideshare.net/vmirchan/ignite-vinnie-mirchandani-sep-2010.
2. New Florence. New Renaissance (blog), www.florence20.typepad.com.
1. 2011 CES Attendee Audit Summary Results, Letter from CEA, www.cesweb.org/docs/2011AuditSummary.pdf.
2. Ed Oswald, “CES 2011: Seven Tablets You Should Know about,” betanews, January 7, 2011, www.betanews.com/article/CES-2011-Seven-tablets-you-should-know-about/1294429871.
3. Bill Ford, “Bill Ford Looks Ahead,” Fortune, May 23, 2011, http://money.cnn.com/magazines/fortune/fortune_archive/2011/05/23/toc.html.
4. Andrew Nusca, “CES: GM Announces OnStar for Rival Brands; Makes In-Vehicle Platform Play,” ZDNet, January 4, 2011, www.zdnet.com/blog/gadgetreviews/ces-gm-announces-onstar-for-rival-brands-makes-in-vehicle-platform-play/21147.
5. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
6. Matt Murphy and Mary Meeker, “Top Mobile Internet Trends,” February 10, 2011, www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011.
7. Matthew Shaer and Mark Zuckerberg, “Kids under 13 Should Be Welcome on Facebook, Too,” The Christian Science Monitor, May 25, 2011, www.csmonitor.com/Innovation/Horizons/2011/0525/Mark-Zuckerberg-Kids-under-13-should-be-welcome-on-Facebook-too.
8. “Nintendo Policy,” www.nintendo.com/corp/privacy.jsp.
9. Walter Hamilton, “Elder Care Goes High Tech,” Los Angeles Times, June 17, 2011, www.latimes.com/business/la-fi-boomer-homes-20110617,0,7872478,full.story.
10. Matthew Danzico, “Cult of Less: Living Out of a Hard Drive,” BBC News, August 16, 2010, www.bbc.co.uk/news/world-us-canada-10928032.
11. “Creating a Bring Your Own Technology (BYOT) Program,” IT Business Edge, www.itbusinessedge.com/slideshows/show.aspx?c=84802&utm_source=itbe&utm_medium=email&utm_campaign=ISR&nr=ISR.
12. Kyle Stack, “In-Chest Sensors Gather Data on NFL Prospects,” Wired, February 23, 2011, www.wired.com/playbook/2011/02/nfl-combine-chest-sensors.
13. Do restaurant website, www.doattheview.com.
14. Paul Eng, “State Farm Insurance Offers Drivers an OnStar-Like System,” Consumer Reports, August 5, 2011, http://news.consumerreports.org/cars/2011/08/state-farm-insurance-offers-drivers-an-onstar-like-system.html.
15. Christine Kenneally, “How to Fix 911,” Time, April 17, 2011, www.time.com/time/magazine/article/0,9171,2062452,00.html#ixzz1ITq5J6Dd.
16. Jennifer Van Grove, “How the Humble Washing Machine Is Getting a Digital Spin,” Mashable, August 9, 2011, http://mashable.com/2011/08/09/digital-washing-machine.
17. “Technology Facts,” UPS Pressroom, http://pressroom.ups.com/Fact+Sheets/Technology+Facts%3A+UPS.
18. “Partners in Leadership: Delivering Technology and Innovation,” UPS Pressroom, www.pressroom.ups.com/About+UPS/UPS+Leadership/Speeches/David+Barnes/ci.Partners+in+Leadership%3A+Delivering+Technology+and+Innovation.print.
19. Dave Demerjian, “Clean(er), Quiet(er) Landings Coming to an Airport Near You,” Wired, May 21, 2008, available at www.wired.com/autopia/2008/05/flying-circles.
1. Kevin O'Marah and Debra Hoffman, “The AMR Supply Chain Top 25 for 2010,” Gartner Research, June 2, 2010, www.gartner.com/DisplayDocument?id=1379613.
2. Paul McDougall, “iPad Is Top Selling Tech Gadget Ever,” InformationWeek, October 7, 2010, www.informationweek.com/news/storage/portable/227700347.
3. Dan Gilmore, “The New Supply Chain Lessons from Dell,” Supply Chain Digest, April 10, 2008, www.scdigest.com/assets/FirstThoughts/08-04-10.php.
4. Adam Lashinsky, “Inside Apple,” Fortune, May 23, 2011, http://money.cnn.com/magazines/fortune/fortune_archive/2011/05/23/toc.html.
5. Charlie Babcock, “Lessons from Farmville,” InformationWeek, May 26, 2011, http://analytics.informationweek.com/abstract/10/7254/Social%20Networking-Collaboration/lessons-from-farmville.html?cid=nl_rep__iwkrnwls l05312011.
6. Amazon 2010 Shareholder letter available at company website, http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9OTA4ODB8Q2hpbGRJRD0tMXxUeXBlPTM=&t=1.
7. “Kindle to Generate $5.42 bln Revenue in 2011 for Amazon: Analyst,” International Business Times, May 10, 2011, www.ibtimes.com/articles/143318/20110510/amazon-com-kindle-ebook-reader-device-apps-video-book-titles-store-nasdaq-stock-market-wi-fi-114.htm.
8. Nick Wingfield, “Amazon Prospers on the Web by Following Wal-Mart's Lead,” Wall Street Journal, November 22, 2002, http://courses.washington.edu/inde101/Class%20Notes/Amazon%20Follows%20Wal-Mart%27s%20Lead.htm.
9. Katie Fehrenbacher, “Google: There's No Magic Needed for Greener Data Centers, Earth2Tech, May 25, 2011, www.reuters.com/article/2011/05/25/idUS307015909420110525.
10. “Paypal Q4 2010 Fast Facts,” www.paypal-media.com/assets/pdf/fact_sheet/PP_FastFacts_Q410_0111.pdf.
11. Stacey Higginbotham, “Facebook Open Sources Its Servers and Data Centers,” GigaOM, April 7, 2011, http://gigaom.com/cloud/facebook-open-sources-its-servers-and-data-centers.
12. Brian Solis, “This Just In … News No Longer Breaks, It Tweets,” BrianSolis.com (blog), May 2, 2011, www.briansolis.com/2011/05/this-just-in-news-no-longer-breaks-it-tweets.
13. Wade Roush, “Is Twitter Here to Stay?” MIT Technology Review, April 6, 2007, www.technologyreview.com/communications/18494/page1.
14. “Twitter's New Search Architecture,” Twitter Engineering page, October 6, 2010, http://engineering.twitter.com/ 2010/10/twitters-new-search-architecture.html.
15. Michael Santo, “Amazon.com Beats Google, Apple into Web-Based Music: Cloud Player, Cloud Drive,” Examiner.com, March 29, 2011, www.examiner.com/technology-in-national/amazon-com-beats-google-apple-into-web-based-music-cloud-player-cloud-drive#ixzz1NOqpud9z.
16. Larry Dignan, “HP's PC Supply Chain by the Numbers,” ZDNet, June 10, 2010, www.zdnet.com/blog/btl/hps-pc-supply-chain-by-the-numbers/35698.
17. Steve Lohr, “Stress Test for the Global Supply Chain,” New York Times, March 19, 2011, www.nytimes.com/2011/03/20/business/20supply.html.
18. Transcript—Hewlett-Packard at Raymond James IT Supply Chain Conference, Thomson StreetEvents, http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9MzQ5ODI1OXxDaGlsZElEPTQwNzg0MnxUeXBlPTI=&t=1.
19. Wei Gu, “China's Growth Hinges on Wild West,” Reuters, May 31, 2011, http://in.reuters.com/article/2011/05/31/idINIndia-57395120110531.
20. Thomas L. Sims and Jonathan James Schiff, “The Great Western Development Strategy,” China Business Review, November–December 2000, www.chinabusinessreview.com/public/0011/sims.html.
21. Yantian International Container Terminals, “YICT Holds a Promotion Seminar for Chongqing-Shenzhen Intermodal Service,” news release, June 21, 2011, http://61.144.223.202/2006en/newscentre/News.asp?Article_ID=12569.
22. Shipping Online.CN, “Hewlett Packard Exec Checks Out Chongqing Airport Facilities,” news release, www.shippingonline.cn/news/newsContent.asp?id=15382
23. Electronic Industry Citizenship Coalition website, www.eicc.info.
24. From HP Global Citizenship website, www.hp.com/hpinfo/globalcitizenship/environment/materials.html.
25. From HP Global Citizenship website, www.hp.com/hpinfo/globalcitizenship/society/conflict_minerals.html.
1. Jonathan Cohn and Mark Robson, “Taming Information Technology Risk: A New Framework for Boards of Directors,” Oliver Wyman, www.oliverwyman.com/ow/pdf_files/OW_EN_GRC_2011_PUBL_Taming_IT_Risk.pdf.
2. James Surowiecki, “The Next Level,” The New Yorker, October 18, 2010, www.newyorker.com/talk/financial/2010/10/18/101018ta_talk_surowiecki#ixzz1NhgZwOQh.
3. “The State of Smarter Industries: Barcelona 2010 Industry Reports. IBM, www-935.ibm.com/services/us/gbs/industries/symposiumreports.
4. “How Craigslist, Yahoo, and Monster Killed Newspapers,” In-Depth Technology Market Research, March 15, 2011, www.in-depthresearch.com/marketing-trends/how-craigslist-yahoo-and-monster-killed-newspapers.
5. David Stevenson, “Dig That Moat Around Your Portfolio,” Investor's Chronicle UK, September 1, 2008, http://goliath.ecnext.com/coms2/gi_0199-8544269/Dig-that-moat-around-your.html.
6. Chris Ward, “Warren Buffett Hesitant on Apple, Tech Companies, The Unofficial Apple Weblog, March 22, 2011, www.tuaw.com/2011/03/22/warren-buffet-hesitant-on-apple-tech-companies.
7. Mary Weier Hayes, “Coke's RFID-Based Dispensers Redefine Business Intelligence,” Information Week, June 6, 2009, www.informationweek.com/news/mobility/RFID/217701971.
8. Emily Thornton, “Burlington Northern and the Revival of Railroads,” Bloomberg Businessweek, October 23, 2008, www.businessweek.com/magazine/content/08_44/b4106058122336_page_2.htm.
9. Lennie Bennett, “Leaks at the Dali Museum in St. Petersburg Called Tiny Flaws,” Tampabay.com, May 11, 2011, www.tampabay.com/ news/leaks-at-the-dali-museum-in-st-petersburg-a-tiny-flaw/1168800.
10. Michelle Manchir, “Library of the Future: Wi-fi, Flat Screens, Automated Book Sorting,” Chicago Tribune, March 7, 2011, http://articles.chicagotribune.com/2011-03-07/news/ct-met-library-of-the-future-0308-20110307_1_wi- fi-new-library-library-district.
11. “Newport Beach Loves Books,” Newport P.J., Orange County's Trusted Professional Investigators, March 30, 2011, www.newportpi.com/newport-beach-loves-books.
12. Steven Pearlstein, “Mark Them Tardy to the Revolution,” The Washington Post, May 24, 2011, www.washingtonpost.com/steven-pearlstein-mark-them-tardy-to-the-revolution/2011/05/24/AG1vKYDH_story.html.
13. Kosaka Smelting and Refining, “For Turning Old Cell Phones into Gold Mines,” Fast Company, March 2011, www.fastcompany.com/most-innovative-companies/2011/profile/kosaka-smelting-and-refining.php.
14. Jacob Aron, “3D Printing: Game Add-On Makes Minecraft Edifices Real,” New Scientist, August 4, 2011, www.newscientist.com/article/mg21128236.200-3d-printing-game-addon-makes-minecraft-edifices-real.html.
15. Karen Klein, “Trademarkia Upends Trademark Filing Process, Angers IP Lawyers,” Bloomberg, May 31, 2011, www.bloomberg.com/news/2011-05-31/trademarkia-upends-trademark-filing-process-angers-ip-lawyers.html?campaign_id=mag_Jun2&link_position=link31.
16. Claire Miller Cain, “Computers Studies Made Cool on Film and Now on Campus,” New York Times, June 10, 2011, www.nytimes.com/2011/06/11/technology/11computing.html?nl=todaysheadlines&emc=tha25.
17. John Markoff, “Michael Dell Should Eat His Words, Apple Chief Suggests,” New York Times, January 16, 2011, www.nytimes.com/2006/01/16/technology/16apple.html.
18. Chariesse Jones, “Delta Brings Back Red Coats to Help with Customer Service,” USA Today, June 25, 2011, www.usatoday.com/money/industries/travel/2009-06-24-delta-red-coats-service_N.htm.
19. Devin Leonard, “The U.S. Postal Service Nears Collapse,” Bloomberg Businessweek, May 26, 2011, www.businessweek.com/magazine/content/11_23/b4231060885070.htm.
20. Sharon Bertsch McGrayne, The Theory That Would Not Die (New Haven, CT: Yale University Press, 2011).
21. “The One Prize 2011 Open International Design Competition to Envision the Sixth Borough of New York City,” www.oneprize.org/1about.html.
22. Verdant Power, “The RITE Project: East River—New York, NY,” May 12, 2011, http://verdantpower.com/wp-content/themes/Verdant/downloads/VerdantPower_RITE.pdf.
23. “Fast Trash!” Urban Omnibus, May 12, 2010, http://urbanomnibus.net/2010/05/fast-trash.
24. Richard Perez-Pena, “For Cornell Tech School, a $350 Million Gift From a Single Donor”, New York Times, December 19, 2011 http://www.nytimes.com/2011/12/20/nyregion/cornell-and-technion-israel-chosen-to-build-science-school-in-new-york-city.html?_r=1
25. Michael Grynbaum, “East River Ferry Service, with 7 Stops, Starts Run,” New York Times, June 13, 2011, www.nytimes.com/2011/06/14/nyregion/east-river-ferry-service-begins-with-7-stops.html.
26. Nick Chambers, “Leviton's Portable Electric Car Charging Stations Are a Big Deal, Here's Why,” Plugincars, March 7, 2011, www.plugincars.com/levitons-portable-electric-car-charging-station-big-deal-heres-why-106905.html.
27. Franchise Solutions, “We Empower Opportunity,” http://newdeal.feri.org/speeches/1932d.htm.
1. Yuqing Xing and Neal Detert, “How the iPhone Widens the United States Trade Deficit with the People's Republic of China,” ADBI Working Paper Series, ADB Institute, May 2011, www.adbi.org/files/2010.12.14.wp257.iphone.widens.us.trade.deficit.prc.pdf.
2. “Global Rollout of 3G-Ready iPhone Kicks Off,” The Economic Times, July 11, 2008, http://m.economictimes.com/PDAET/articleshow/3222750.cms.
3. Shira Ovide, “Groupon IPO: It's Here!” Deal Journal, June 2, 2011, http://blogs.wsj.com/deals/2011/06/02/groupon-ipo-its-here.
4. Will Richmond, “Netflix Expands to 43 Latin American Countries But Faces New Broadband Challenges,” Video Nuze, July 5, 2011, www.videonuze.com/blogs/?2011-07-05/Netflix-Expands-to-43-Latin-American-Countries-But-Faces-New-Broadband-Challenges/&id=3126.
5. The World Is Flat: A Brief History of the Twenty-First Century,” Bookshelf, New York Times, www.thomaslfriedman.com/bookshelf/the-world-is-flat.
6. Pankaj Ghemawat, “Globalization in the World We Live in Now: World 3.0,” Harvard Business Review, May 31, 2011, http://blogs.hbr.org/cs/2011/05/globalization_in_the_world_we.html.
7. Sara Corbett, “Can the Cellphone Help End Global Poverty?” New York Times Magazine, April 13, 2008, www.nytimes.com/2008/04/13/magazine/13anthropology-t.html.
8. Reena Jana, “Innovation Trickles in a New Direction,” Bloomberg Businessweek, March 11, 2009, www.businessweek.com/magazine/content/09_12/b4124038287365.htm?chan=innovation_innovation+%2B+design_top+stories.
9. “Frugal Healing,” The Economist, January 20, 2011, www.economist.com/node/17963427.
10. Tom Edwards, “How to Live Off of Japanese Vending Machines,” Maximum Tech, May 24, 2011, www.maximumtech.com/how-live-japanese-vending-machines.
11. “No One Uses Voicemail in India and the Concept of Missed Calls,” Rashmi's Blog, January 9, 2006, http://rashmisinha.com/2006/01/09/no-one-uses-voicemail-in-india-and-the-concept-of-missed-calls.
12. Sultan Qassemi Al Sooud, “Gulf Governments Take to Social Media,” Gulfnews, May 30, 2011, http://gulfnews.com/opinions/columnists/gulf-governments-take-to-social-media-1.814508.
13. Hoptroff web page, http://hoptroff.com/learn_more.html.
14. Christopher Dann, Sartaz Ahmed, and Owen Ward, “Renewable Energy at a Crossroads,” Strategy+Business, Autumn 2011, www.strategy-business.com/article/00082?pg=1.
15. Emil Protalinski, “Iceland Taps Facebook to Rewrite Its Constitution,” ZDNet, June 14, 2011, www.zdnet.com/blog/facebook/iceland-taps-facebook-to-rewrite-its-constitution/1600.
16. SMART, “About SMART,” 2010, http://smart.mit.edu/about-smart/about-smart.html?homeintro=2.
17. Sean Dorgan, “How Ireland Became the Celtic Tiger,” The Heritage Foundation Leadership for America, June 23, 2006, www.heritage.org/research/reports/2006/06/how-ireland-became-the-celtic-tiger.
18. “South Korea's Pupils to Go Paperless by 2015,” NewScientist Tech, July 8, 2011, www.newscientist.com/article/mg21128203.400-south-koreas-pupils-to-go-paperless-by-2015.html.
19. “Quincy Cashes in On the Out Cloud,” Bloomberg Businessweek, May 2, 2011, www.businessweek.com/technology/content/may2011/tc2011052_966792.htm?campaign_id=techn_May3&link_position=link32.
20. Isabelle Pommereau, “Skype's Journey from Tiny Estonian Start-Up to $8.5 Billion Microsoft Buy,” Christian Science Monitor, May 11, 2011, www.csmonitor.com/World/Europe/2011/0511/Skype-s-journey-from-tiny-Estonian-start-up-to-8.5-billion-Microsoft-buy.
21. Erich Follath, “Tallinn: Estonia's Wired Capital,” Bloomberg Businessweek, September 5, 2007, www.businessweek.com/globalbiz/content/sep2007/gb2007095_520696.htm.
22. “Estonia's ‘Tiger Leap’—Brief Article,” Business Article, 2011, http://findarticles.com/p/articles/mi_m1309/is_2_37/ai_66579839.
23. “President Ilves: Tiger Leap Should Continue as Citizens’ Initiative,” Office of the President, February 22, 2010, www.president.ee/en/media/press-releases/2081-president-ilves-tiger-leap-should-continue-as-citizens-initiative/index.html.
24. “e-Estonia: Economy and IT,” http://estonia.eu/about-estonia/economy-a-it/e-estonia.html.
25. “A Cyber-Riot,” The Economist, May 10, 2007, www.economist.com/node/9163598?Story_ID=E1_JTGPVJR.
26. Joshua Davis, “Hackers Take Down the Most Wired Country in Europe,” Wired Magazine, August 21, 2011, www.wired.com/politics/security/magazine/15-09/ff_estonia?currentPage=all.
27. “Leading the Way,” Government Executive, August 15, 2011, www.govexec.com/features/0811-15/0811-15s6.htm.
1. http://solutions.3m.com/wps/portal/3M/en_WW/3M-Tech3/Technology.
2. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
3. Thomas Wailgum, “SAP's Not So Secret Weapon: Its Own CIO,” CIO, December 15, 2011, http://cio.co.nz/cio.nsf/focus/936BEBA0DCFA2860CC2577F90067BFD1.
4. Douglas MacMillan, “Thiel Awards 24 Under-20 Fellowships,” Bloomberg Businessweek, May 25, 2011, www.businessweek.com/technology/content/may2011/tc20110524_317819.htm.
5. Bernice Yeung, “Silicon Valley Fellowship: Get Ahead by Dropping Out,” Firstpost World, May 27, 2011, www.firstpost.com/world/thiel-fellowship-16334.html.
6. Christina Warren, “iPod Nano Watch Project Makes Kickstarter History,” Mashable Tech, December 17, 2010, http://mashable.com/2010/12/17/kickstarter-ipod-nano.
7. Tim Kurkjian, “It's Really Not Great to Be a Switch-Hitter,” ESPN MLB, September 3, 2011, http://sports.espn.go.com/mlb/columns/story?columnist=kurkjian_tim&id=5524029.
8. Ibid.
9. http://hst250.history.msu.edu/wiki-online/index.php/Xerox_PARC.
10. Chris Murphy, “IT Must Create Products, Not Just Cut Costs,” Information Week, Global Week, March 12, 2011, www.informationweek.com/news/global-cio/interviews/229300065?queryText=murphy.
11. “Test Complete: 2011 Ford Edge,” Consumer News, January 14, 2011, http://news.consumerreports.org/cars/2011/01/test-complete-2011-ford-edge.html.
12. Paul Eisenstein, “Initial Quality of New 2011 Models ‘Declined Considerably,’ Cautions New Study,” Yahoo Autos, http://autos.yahoo.com/news/initial-quality-of-new-2011-models-declined-considerably—cautions-new-study.html.
1. Brad Stone, “Raves for Robert Brunner's All-New Nook,” Bloomberg Businessweek, June 30, 2011, www.businessweek.com/magazine/raves-for-robert-brunners-allnew-nook-07012011.html.
2. “De Dietrich DTiM1000C 90CM Induction Hob—The Piano, Ultimate Cooking Freedom,” Kitchen Designer Blog, April 11, 2011, http://thekitchendirectory.wordpress.com/2011/04/14/de-dietrich-dtim1000c-90cm-induction-hob-the-piano-ultimate-cooking-freedom/.
3. Matthew Danzico, “Cult of Less: Living Out of a Hard Drive,” BBC News, August 16, 2010, www.bbc.co.uk/news/world-us-canada-10928032.
4. Mickey McManus, “Information Liquidity,” Huffington Post, April 28, 2011, www.huffingtonpost.com/mickey-mcmanus/post_1985_b_854734.html.
5. TedxCMU video, www.youtube.com/watch?v=hFgltc6xi00.
6. Marissa Mayer, “What Comes Next in the Series 13,31,53, 61, 37, 28 … ,” The Official Google Blog, July 3, 2008, http://googleblog.blogspot.com/2008/07/what-comes-next-in-this-series-13-33-53.html.
7. “Google Doodle History,” www.google.com/doodle4google/history.html.
8. Dierdre Van Dyk, “The Story of Google Doodles,” Time Photos, www.time.com/time/photogallery/0,29307,1975305,00.html#ixzz1Px8kubLt.
9. Ibid.
10. Rolleiv Solholm, “The New Oslo Opera House Wins EU Award,” Norway Post, April 30, 2009, www.norwaypost.no/news/the-new-oslo-opera-house-wins-eu-award.html.
11. Matt Chaban, “Snohetta Takes Broadway with Times Square Repairs,” A/N blog, http://blog.archpaper.com/wordpress/archives/8200.
12. Snohetta web page, www.snoarc.no/#/about/information/45.
13. “For Design That's Both Social and Beautiful,” Fast Company, March 2011, www.fastcompany.com/most-innovative-companies/2011/profile/snohetta.php.
14. Johnny Ryan, “Manufacturing 2.0: The Rise of 3-D Printers,” Fortune, May 23, 2011, http://tech.fortune.cnn.com/2011/05/23/manufacturing-2-0-the-rise-of-3-d-printers.
15. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
16. Damon Lavrinc, “Five Mind-Blowing Innovations from Mercedes-Benz,” AOL Autos, April 14, 2011, http://autos.aol.com/article/five-tech-innovations-mercedes-benz.
17. Rob Waugh, “How Did a British Polytechnic Graduate Become the Design Genius behind £200 Billion Apple?” Mail Online, March 20, 2011, www.dailymail.co.uk/home/moslive/article-1367481/Apples-Jonathan-Ive-How-did-British-polytechnic-graduate-design-genius.html#ixzz1PxPQwBMv.
18. “Who Is Jonathan Ive?” Bloomberg BusinessWeek, September 25, 2006, www.businessweek.com/magazine/content/06_39/b4002414.htm.
19. Lawrence French, “An Interview with John Lasseter, Part 3,” www.fortunecity.com/skyscraper/pointone/581/interview3.html.
20. Tom Hormby, “The Pixar Story: Dick Shoup, Alex Schure, George Lucas, Steve Jobs, and Disney,” January 23, 2006, http://lowendmac.com/orchard/06/pixar-story-lucas-disney.html.
21. Rebecca Keegan, “Animated—And Driven,” Los Angeles Times, June 19, 2011, http://articles.latimes.com/2011/jun/19/entertainment/la-ca-pixar-20110619.
22. Charlie Rose, “A Discussion with Steve Jobs and John Lasseter,” October 20, 1996, video, www.charlierose.com/view/interview/5885.
23. “Virgin America Upgrades ‘Red’ IFE System with New Features, “Airlines and Destinations, July 22, 2010, www.airlinesanddestinations.com/airlines/virgin-america-upgrades-red-ife-system-with-new-features.
24. Lori Zimmer, “Virgin America's New Fuel-Efficient LEAP Engines Will Save $1.6 Million per Plane,” Inhabitat, June 16, 2011, http://inhabitat.com/virgin-america-new-fuel-efficient-leap-engines-will-save-1-6-million-per-plane.
25. Pawel Piejko, “Virgin America and Google Offer Chromebook ‘Test Flights,’” Gizmag, July 3, 2011, www.gizmag.com/google-chromebooks-virgin-america/19089.
1. GEICO Brostache Mobile App, www.geico.com/about/mobile-apps/brostache.
2. Daniel Eran Dilger, “Inside Apple's Shareholder Meeting and Q&A with Tim Cook,” Apple Insider, February 23, 2011, www.appleinsider.com/articles/11/02/23/tim_cook_presides_over_annual_apple_shareholder_meeting.html.
3. Matt Rosoff, “Patent Troll Lodsys Says It Will Give App Store Developers $1,000 If Its Lawsuit Against Them Is Wrong,” Business Insider, May 31, 2011, www.businessinsider.com/apple-app-store-patent-fight-heats-up-2011-5.
4. “AS/400,” IBM archives, www-03.ibm.com/ibm/history/exhibits/vintage/vintage_4506VV1004.html.
5. Apple iPhone App Store web page, www.apple.com/iphone/features/app-store.html.
6. Peter Burrows, “How Apple Feeds Its Army of App Makers,” Bloomberg Businessweek, June 8, 2011, www.businessweek.com/magazine/content/11_25/b4233039336374.htm.
7. Kit Eaton, “Apple Sues Amazon over ‘App Store’ Name,” Fast Company, March 22, 2011, www.cnn.com/2011/TECH/web/03/22/apple.amazon.app.fast/index.html.
8. Jay Greene, “Microsoft Chasing Apple Lead with Money,” CNET News, June 23, 2011, http://news.cnet.com/8301-10805_3-20073528-75/microsoft-chasing-apple-app-lead-with-money/#ixzz1SU0hVGgr.
9. Dean Takahashi, “Game Makers: Amazon's Android Appstore Terms Are Greedy,” Gamesbeat, April 14, 2011, http://venturebeat.com/2011/04/14/game-makers-says-amazons-android-appstore-terms-are-greedy.
10. Ryan Kim, “Fred Wilson to Devs: Expect Platform Owners to Work against You,” GigaOM, June 7, 2011, http://gigaom.com/2011/06/07/fred-wilson-to-devs-expect-platform-owners-to-work-against-you.
11. Daniel Lyons, “The Tense ‘Friendship’ between Facebook and Its Biggest Game Developer,” Daily Beast, October 8, 2010, www.newsweek.com/2010/10/08/the-tense-friendship-between-facebook-and-zynga.html.
12. Mark Milian, “Some Game Developers Unhappy with Apple, Nintendo, CNN,” March 4, 2011, http://edition.cnn.com/2011/TECH/gaming.gadgets/03/04/nintendo.apple.games/?hpt=Sbin.
13. USA.GOV mobile apps web page, http://apps.usa.gov.
14. John Paczkowski, “BlackBerry PlayBook: Fail with Consumers, Fail with Enterprise,” All Things D, April 19, 2011, http://allthingsd.com/20110419/blackberry-playbook-fail-with-consumers-fail-with-enterprise.
15. Jonathan S. Geller, “Inside RIM: An Exclusive Look at the Rise and Fall of the Company that Made Smartphones Smart,” BGR, July 13, 2011, www.bgr.com/2011/07/13/rims-inside-story-an-exclusive-look-at-the-rise-and-fall-of-the-company-that-made-smartphones-smart.
16. Ryan Tate, “London Riots Were Powered by BlackBerry,” Gawker.com, August 8, 2011, http://gawker.com/5828800/london-riots-were-powered-by-blackberry.
17. Mike Kirkup, “What Is a Super App?” Inside BlackBerry (developer's blog), February 16, 2010, http://devblog.blackberry.com/2010/02/what-is-a-super-app.
18. Ian Hardy, “RIM: ‘There are Over 20,000 BlackBerry Apps Available Today,” MobileSyrup, February 14, 2011, http://mobilesyrup.com/2011/02/14/rim-there-are-over-20000-blackberry-apps-available-today.
19. Natasha Lomas, “RIM on BlackBerry Super Apps, the Apple Battle and that New OS,” Silicon.com, July 1, 2010, www.silicon.com/technology/mobile/2010/07/01/rim-on-blackberry-super-apps-the-apple-battle-and-that-new-os-39746044/.
20. Evan MacDonald, “Top 10 Android Apps Account for 43 Percent of App Usage,” ConsumerReports.org, August 18, 2011, http://news.consumerreports.org/electronics/2011/08/top-10-android-apps-account-for-43-percent-of-app-usage.html.
21. Milian, “Some Game Developers Unhappy.”
22. Robert Dutt, “The HP TouchPad Needs Developers, not Russell Brand,” PC World, July 9, 2011, http://forums.precentral.net/hp-webos-news/287794-hp-touchpad-needs-developers-not-russell-brand.html.
23. Steve Jobs, “Thoughts on Flash,” Apple website, April 2010, www.apple.com/hotnews/thoughts-on-flash.
24. “Blackberry Internet | RIM Demos, Native Email, Android Apps for PlayBook,” Digital Home, May 9, 2011, http://iphoneitouch.net/Digital_Home/blackberry-internet-rim-demos-native-email-android-apps-for-playbook.
25. Jason Snell, “Jobs Speaks! The Complete Transcript,” Macworld, October 18, 2010, www.macworld.com/article/154980/2010/10/jobs_transcript.html.
1. Doug Belden profile, Hillsborough County Tax Collector web page, www.hillstax.org/AboutUs/Senior%20Staff/belden_profile.htm.
2. Cognizant web page, http://investors.cognizant.com.
3. Amy Lee, “Apple's iCloud, iTunes Match: How Apple's Music Services Measure Up,” Huffington Post, June 6, 2011, www.huffingtonpost.com/2011/06/06/apple-icloud-itunes-match-wwdc-2011_n_872001.html.
4. “iCloud,” Apple website, www.apple.com/icloud/features.
5. Aden Hepburn, “Facebook Statistics, Stats & Facts for 2011,” Digital Buzz Blog, January 18, 2011, www.digitalbuzzblog.com/facebook-statistics-stats-facts-2011.
6. Statistics Page, Facebook website, www.facebook.com/press/info.php?statistics.
7. Rich Miller, “Facebook Unveils Custom Servers, Facility Design,” Data Center Knowledge, April 7, 2011, www.datacenterknowledge.com/archives/2011/04/07/facebook-unveils-custom-servers-facility-design.
8. James Hamilton, “Open Compute UPS and Power Supply,” Perspectives (blog), May 4, 2011, http://perspectives.mvdirona.com/2011/05/04/OpenComputeUPSPowerSupply.aspx.
9. James Hamilton, “Open Compute Project,” Perspectives (blog), April 7, 2011, http://perspectives.mvdirona.com/2011/04/07/OpenComputeProject.aspx.
10. Facebook, “Facebook Launches Open Compute Project,” press release, www.facebook.com/press/releases.php?p=214173.
11. Chloe Albanesius, “Greenpeace Attacks Facebook on Coal-Powered Data Center,” PC Magazine, September 17, 2010, www.pcmag.com/article2/0,2817,2369306,00.asp.
1. National Science Board, “Science and Engineering Indicators: 2010,” www.nsf.gov/statistics/seind10/c0/c0i.htm.
2. Yuqing Xing and Neal Deter, “How the iPhone Widens the United States Trade Deficit with the People's Republic of China,” ADBI Working Paper, December 2010, www.adbi.org/working-paper/2010/12/14/4236.iphone.widens.us.trade.deficit.prc/how.iphones.are.produced.
3. CHaINA Magazine web page, www.supplychain.cn/chainamag/.
4. Kurt Bauer, “Is There a Market for a Container Train China–Western Europe?” Railway Market CEE No.1 2008, www.railwaymarket.eu/rm2008/pdf/Is_there_a_Market_for_a_container_train_Bejing_-_Hamburg.pdf.
5. Bill Powell, “The End of Cheap Labor in China,” Time, June 26, 2011, www.time.com/time/magazine/article/0,9171,2078121,00.html#ixzz1Pr2QF71n.
6. Frederik Balfour, “IPad Assembler Foxconn Says It Has More than 1 Million Employees in China,” Bloomberg, December 10, 2010, www.bloomberg.com/news/2010-12-10/foxconn-says-its-china-workforce-exceeds-1-million-employees.html.
7. “Foxconn ‘Mulls $12bn Brazil Move’ as It Seeks Expansion,” BBC News Business, April 13, 2011, www.bbc.co.uk/news/business-13058866.
8. “Foxconn to Replace Workers with 1 Million Robots in 3 Years,” English. News.cn, July 30, 2011, http://news.xinhuanet.com/english2010/china/2011-07/30/c_131018764.htm.
9. Keith Bradsher, “Pearls, Finer but Still Cheap, Flow from China,” New York Times, August 1, 2011, www.nytimes.com/2011/08/02/business/global/chinas-high-quality-pearls-enter-the-mass-market.html?nl=todaysheadlines&emc=tha2.
10. Tayfun King, “Brazil's Bid for Tech-Powered Economy,” BBC Click, October 2, 2009, http://news.bbc.co.uk/2/hi/programmes/click_online/8284704.stm.
11. “Russian High-Tech Development Institutions Open Office in Silicon Valley,” Skolkovo Foundation, March 23, 2011, http://81.177.146.232/en/newslist/20110321-silval.
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13. Andrew Rassweiler, “Japanese Earthquake Poses Potential Supply Problems for iPad2,” iSuppli, March 17, 2011, www.isuppli.com/Teardowns/News/Pages/Japanese-Earthquake-Poses-Potential-Supply-Problems-for-iPad-2.aspx.
14. Penny Jones, “Google's Finland Data Center Pioneers New Seawater Cooling,” Data Center Dynamics, May 25, 2011, www.datacenterdynamics.com/focus/themes/cooling/googles-finland-data-center-pioneers-new-seawater-cooling.
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16. Rich Miller, “Dublin Emerges as Cloud Computing Hub,” Data Center Knowledge, March 17, 2011, www.datacenterknowledge.com/archives/2011/03/17/dublin-emerges-as-cloud-computing-hub.
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19. “The Broadband Economy,” Intelligent Community Forum, 2011, www.intelligentcommunity.org/index.php?src=gendocs&ref=TheBroadbandEconomy&category=AboutUs.
20. Kyle Peterson, “Special Report: A Wing and a Prayer: Outsourcing at Boeing,” Reuters, January 20, 2011, www.reuters.com/article/2011/01/20/us-boeing-dreamliner-idUSTRE70J2UX20110120?pageNumber=5.
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1. “Outback Steakhouse, Inc.,” profile, Funding Universe, www.fundinguniverse.com/company-histories/Outback-Steakhouse-Inc-Company-History.html.
2. Chris Murphy, “Procter & Gamble CIO Filippo Passerini: 2010 Chief of the Year,” InformationWeek, December 10, 2010, www.informationweek.com/news/global-cio/interviews/228500182.
3. Jeff Dyer, Hal Gregersen, and Clayton Christersen, “The DNA—People, Processes, and Philosophies—of Innovative Companies,” Fast Company, July 21, 2011, www.fastcompany.com/article/innovators-dna-clayton-christensen-jeff-dyer-hal-gregersen.
4. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
5. Vineet Nayyar, Employees First, Customers Second: Turning Conventional Management Upside Down (Cambridge, MA: Harvard Business Press, 2010).
6. William C. Taylor and Polly G. Labarre, Mavericks at Work: Why the Most Original Minds in Business Win (New York: William Morrow, 2006).
7. “50 Maverick Minds,” www.mavericksatwork.com.
8. Warren Brown, “Ugly Has Never Been so Attractive,” Washington Post, August 10, 2008, www.washingtonpost.com/wp-dyn/content/article/2008/08/08/AR2008080801388.html.
9. Tom Simonite, “A Tablet that Wants to Take Over the Desktop,” MIT Technology Review, June 29, 2011, www.technologyreview.com/computing/37936/?p1=A4&a=f.
10. Joshua Topolsky, “Motorola Atrix 4G Review,” Engadget, June 29, 2011, www.engadget.com/motorola/atrix-4g-review.
11. “iPad Smart Cover,” Apple web page, www.apple.com/ipad/smart-cover.
12. Brad Smith, “Watson Developer Speaks Out against Apple; Plans Port to Windows,” MacObserver, July 28, 2002, www.macobserver.com/tmo/article/Watson_Developer_Speaks_Out_Against_Apple_Plans_Port_To_Windows.
13. Dan Wood, “The Long Story behind Karelia's New Logo,” Karelia Blog, January 6, 2006, www.karelia.com/news/small_and_nimble_the_long_s.html.
14. Daniel Eran Dilger, “Inside Apple's Shareholder Meeting and Q&A with Tim Cook,” Apple Insider, February 23, 2011, www.appleinsider.com/articles/11/02/23/tim_cook_presides_over_annual_apple_shareholder_meeting.html.
15. Daniel Eran Dilger, “Apple iOS App Store Blamed for Too Many Apps as Sony NGP Is Called ‘Dead on Arrival,’” Apple Insider, March 4, 2011, www.appleinsider.com/articles/11/03/04/apple_ios_app_store_blamed_for_too_many_apps_as_sony_ngp_is_called_dead_on_arrival.html.
16. Matt Rosoff, “Apple Steps in to Crush Patent Troll,” BusinessInsider, June 10, 2011, www.businessinsider.com/apple-gets-serious-about-taking-on-patent-troll-2011-6?op=1#ixzz1ST0MZ0El.
17. Peter Burrows, “The Seed of Apple's Innovation,” Bloomberg Businessweek, October 12, 2004, www.businessweek.com/bwdaily/dnflash/oct2004/nf20041012_4018_db083.htm.
18. Austin Carr, “The State of Internet Music on YouTube, Pandora, iTunes, and Facebook,” Fast Company, July 20, 2010, www.fastcompany.com/1672447/the-state-of-internet-music-on-youtube-pandora-itunes-and-facebook.
19. Betsy Morris, “Steve Jobs Speaks Out,” Fortune, August 3, 2008, http://money.cnn.com/galleries/2008/fortune/0803/gallery.jobsqna.fortune/13.html.
20. Paul Dunay, “Clayton Christensen Said the iPhone Will Not Succeed,” Buzz Marketing for Technology, June 15, 2007, http://pauldunay.com/clayton-christensen-said-iphone-will.
21. Marc Flores, “RIM Called Apple Big Ol’ Fakers when iPhone Was Unveiled in 2007,” IntoMobile, December 27, 2010, www.intomobile.com/2010/12/27/rim-apple-iphone-unveiled-2007.
22. Will Park, “Activate Your Apple iPhone from Home Using iTunes!” IntoMobile, June 26, 2007, www.intomobile.com/2007/06/26/activate-your-apple-iphone-from-home-using-itunes.
23. Mig Siegler, “AT&T Is a Big, Steaming Heap of Failure,” TechCrunch, July 18, 2009, http://techcrunch.com/2009/07/18/att-is-a-big-steaming-heap-of-failure.
24. Joel Johnson, “1 Million Workers. 90 Million iPhones. 17 Suicides. Who's to Blame?” Wired, March 2011, www.wired.com/magazine/2011/02/ff_joelinchina/all/1.
25. Cliff Edwards, “Commentary: Sorry, Steve: Here's Why Apple Stores Won't Work,” Bloomberg Businessweek, May 21, 2001, www.businessweek.com/magazine/content/01_21/b3733059.htm.
26. Joe Wilcox, “Does Apple Have a Future in Retail?” C/Net, May 15, 2001, http://news.cnet.com/Does-Apple-have-a-future-in-retail/2100-1040_3-257629.html?tag=mncol#ixzz1SQ6RnzZj.
27. Harry McCracken, “The Long Fail: A Brief History of Unsuccessful Tablet Computers,” Technologizer, January 27, 2010, http://technologizer.com/2010/01/27/the-long-fail-a-brief-history-of-unsuccessful-tablet-computers/.
28. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
29. Catherine Smith, “Dell Says Apple iPad Will Fail in Enterprise,” Huffington Post, March 30, 2011, www.huffingtonpost.com/2011/03/30/dell-apple-ipad-will-fail-too-expensive_n_842480.html.
30. Brian Barrett, “Steve Jobs Gets Candid on iPad, Kindle, and Love Battery Life,” Gizmodo, January 29, 2010, http://gizmodo.com/5459576/steve-jobs-gets-candid-on-ipad-kindle-and-love-battery-life.
31. Tim Nudd, “Apple's ‘Get a Mac,’ the Complete Campaign,” AdWeek, April 13, 2011, www.adweek.com/adfreak/apples-get-mac-complete-campaign-130552.
32. Steve Jobs, “Thoughts on Flash,” Apple website, April 2010, www.apple.com/hotnews/thoughts-on-flash.
33. Arnold Kim, “Apple Announces Long-Term Flash Memory Agreements,” MacRumors, November 21, 2005, www.macrumors.com/2005/11/21/apple-announces-long-term-flash-memory-agreements.
34. Brian X. Chen, “4th Time a Charm for Apple? From iDisk to .Mac to MobileMe to iCloud,” Wired, May 31, 2011, www.wired.com/epicenter/2011/05/icloud-apple.
35. Amy Lee, “Apple's iCloud, iTunes Match: How Apple's Music Services Measure Up,” Huffington Post, June 6, 2011, www.huffingtonpost.com/2011/06/06/apple-icloud-itunes-match-wwdc-2011_n_872001.html.
36. “iCloud Features,” Apple web page, www.apple.com/icloud/features.
1. Jonny Evans, “iPad 2 Wins the Tablet Wars, Competitors already DOA,” Computerworld, March 8, 2011, http://blogs.computerworld.com/17940/ipad_2_wins_the_tablet_wars_competitors_already_d_o_a.
2. Jason Perlow, “HP's TouchPad: Dead on Arrival,” ZDNet, June 20, 2011, www.zdnet.com/blog/perlow/hps-touchpad-dead-on-arrival/17577?tag=nl.e550.
3. Renee Hopkins, “Stuck? Take a Look at Your Business Model,” Bloomberg Businessweek, February 17, 2010, www.businessweek.com/innovate/content/feb2010/id20100217_897247_page_3.htm.
4. Ken Auletta, “Publish or Perish,” The New Yorker, April 26, 2010, www.newyorker.com/reporting/2010/04/26/100426fa_fact_auletta#ixzz1PkpTkCyX.
5. Motoko Rich and Brad Stone, “Amazon Threatens Publishers as Apple Looms,” New York Times, March 17, 2010, www.nytimes.com/2010/03/18/technology/internet/18amazon.html.
6. Paid advertising message from Macmillan, Publishers Lunch, January 30, 2010, www.publishersmarketplace.com/lunch/macmillan_30jan10.html.
7. Boston Consulting Group, “Business Model Innovation: When the Going Gets Tough, Change the Game,” www.bcg.com/documents/file36456.pdf.
8. Nick Clayton, “Rebooting Business,” Wall Street Journal, June 29, 2011, http://online.wsj.com/article/SB10001424052702303714704576382871251873828.html?mod=WSJEUROPE_hps_MIDDLEFourthNews.
9. Fred Vogelstein, “The Untold Story: How the iPhone Blew Up the Wireless Industry,” Wired, February 2008, www.wired.com/gadgets/wireless/magazine/16-02/ff_iphone?currentPage=4.
10. Ben Popken, “Despite No Service, AT&T Refuses to Waive ETF,” The Consumerist, May 17, 2011, http://consumerist.com/2011/05/despite-no-service-att-refuses-to-waive-etf.html.
11. Mike Cottmeyer, “Watch Out for Excessive AT&T/iPhone Roaming Charges,” LeadingAgile blog, November 21, 2008, www.leadingagile.com/?s=roaming.
12. “Consumer Reports Cell-Service Ratings: AT&T Is the Worst Carrier,” ConsumerReports.org, December 6, 2010, http://news.consumerreports.org/electronics/2010/12/consumer-reports-cell-phone-survey-att-worst.html.
13. Brian X. Chen, “Verizon iPhone Shows You Can't Win: Carriers Hold the Cards,” Wired, February 7, 2011, www.wired.com/gadgetlab/2011/02/iphone-verizon-sucks.
14. David Meyer, “Android Shoots Past iPhone OS in Market Share,” ZDNet UK, May 19, 2011, www.zdnet.co.uk/news/mobile-devices/2011/05/19/android-shoots-past-iphone-os-in-market-share-40092829.
15. Kevin C. Tofel, “The Future of Cheap Androids Begins Now,” GigaOM, February 2, 2011, http://gigaom.com/mobile/cheap-android-smartphones.
16. Apache Hadoop overview, http://hadoop.apache.org.
17. Mark Guarino, “Three Ways iTunes, and Its 10 Billion in Sales, Changed Music Industry,” Christian Science Monitor, February 26, 2010, www.csmonitor.com/USA/Society/2010/0226/Three-ways-iTunes-and-its-10-billion-in-sales-changed-music-industry.
18. “EMI Music Launches DRM-Free iTunes Downloads in Higher-Quality,” AppleInsider, April 2, 2007, www.appleinsider.com/articles/07/04/02/emi_music_launches_drm_free_itunes_downloads_in_higher_quality.html.
19. Amy Lee, “Apple's iCloud, iTunes Match: How Apple's Music Services Measure Up,” Huffington Post, June 6, 2011, www.huffingtonpost.com/2011/06/06/apple-icloud-itunes-match-wwdc-2011_n_872001.html.
20. “iCloud Features,” Apple web page, www.apple.com/icloud/features.
21. Collin Smith, “Apple's New iCloud: Legalizing Illegal Music?” Next Gen Journal, June 7, 2011, http://nextgenjournal.com/2011/06/apples-new-icloud-boosts-consumer-convenience-and-music-industry-profits.
22. “Government and IT—A Recipe for Rip-Offs: Time for a New Approach,” Public Administration Committee of the UK Parliament, www.publications.parliament.uk/pa/cm201012/cmselect/cmpubadm/715/71504.htm.
23. “U.S. Tops World in Health Spending, Results Lag,” Associated Press, December 8, 2009, www.msnbc.msn.com/id/34330376/ns/health%20-%20health_care.
24. U.S. Department of Health and Human Services, “The New Numbers—Health Insurance Reform Cannot Wait,” news release, September 16, 2009, www.hhs.gov/news/press/2009pres/09/20090916b.html.
25. Timothy K. Lake, Kate A. Stewart, and Paul B. Ginsburg, “Lessons from the Field: Making Accountable Care Organizations Real,” National Institute for Health Care Reform, January 20, 2011, www.nihcr.org/Accountable-Care-Organizations.html.
26. Phil Galewitz, “ACOs: A Quick Primer,” Kaiser Health News, July 17, 2009, www.kaiserhealthnews.org/Stories/2009/July/17/ACO.aspx.
1. Cliff Edwards, “Commentary: Sorry, Steve: Here's Why Apple Stores Won't Work,” Bloomberg BusinessWeek, May 21, 2001, www.businessweek.com/magazine/content/01_21/b3733059.htm.
2. Myriam Joire, “GE Kicks Off EV Experience Tour, Promises WattStations for All,” Engadget, March 14, 2011, www.engadget.com/2011/03/14/ge-kicks-off-ev-experience-tour-promises-wattstations-for-all.
3. Penny Crosman, “Citibank Opens Apple Store-Like Branch in Union Square,” Bank Systems and Technology, December 17, 2010, www.banktech.com/channels/228800795.
4. Tim Greene, “Al Gore and Cisco's John Chambers Get Green Together,” Network World, March 19, 2008, www.networkworld.com/news/2008/031908-voicecon-gore-chambers-green.html.
5. Cisco Communities, blog post on VoiceCon, Spring 2008, January 23, 2009, https://communities.cisco.com/docs/DOC-2320.
6. Robert Spector, Category Killers: The Retail Revolution and Its Impact on Consumer Culture (Cambridge, MA: Harvard Business Press, 2005).
7. Anita Hamilton, “Why Circuit City Busted, while Best Buy Boomed,” Time, November 11, 2008, www.time.com/time/business/article/0,8599,1858079,00.html#ixzz1OamDBWc1.
8. Eric Bangeman, “CompUSA Closing over Half of Its Stores,” ARS Technica, February 28, 2007, http://arstechnica.com/old/content/2007/02/8940.ars.
9. Claer Barrett, “Electrical Stores Ramp up Customer Service,” FT.com, May 30, 2011, www.ft.com/intl/cms/s/0/dd889086-8afc-11e0-b2f1-00144feab49a.html#axzz1Ob0zRDd2.
10. May Wong, “Best Buy Service Trumps Circuit City,” Washington Post, April 6, 2007, www.washingtonpost.com/wp-dyn/content/article/2007/04/06/AR2007040601194_3.html.
11. Doug Williams, “Case Study: Best Buy's Retailer-Led Product Strategy,” Forrester Research, June 30, 2010, www.forrester.com/rb/Research/case_study_best_buys_retailer-led_product_strategy/q/id/57080/t/2.
12. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
13. Diann Daniel, “Geeks at Your Service: Secret of Best Buy's Success,” Network World, November 13, 2008, www.networkworld.com/news/2008/111308-geeks-at-your-service-secret.html.
14. Claire Cain Miller, “Best Buy Backs a Digital Media Venture Fund,” New York Times, May 27, 2009, http://bits.blogs.nytimes.com/2009/05/27/best-buy-backs-a-digital-media-venture-fund.
15. Thomas Yarnell, “Best Buy's Twelpforce: A Social Media Success Story? (in progress),” Mirsky and Company, PLLC blog, August 6, 2010, http://mirskylegal.com/2010/08/best-buy%E2%80%99s-twelpforce-a-social-media-success-story-in-progress.
16. Steven Russolillo, “Best Buy 4Q Exceeds Expectations, But Challenges Persist,” Fox Business, March 24, 2011, www.foxbusiness.com/industries/2011/03/24/best-buy-4q-exceeds-expectations-challenges-persist/#ixzz1ObusElvk.
17. Alan Wolf, “Best Buy Details Strategic Growth Plans,” Twice.com, April 18, 2011, www.twice.com/article/466828-Best_Buy_Details_Strategic_Growth_Plans.php.
18. Associated Press, “Best Buy Rolling Out Smaller Stores,” March 24, 2011, http://jacksonville.com/business/2011-03-24/story/best-buy-rolling-out-smaller-stores#ixzz1Oc1uom2R.
19. Michael Gartenberg, “Apple Keeps on Giving Lessons in Retail,” Macworld, May 22, 2011, www.macworld.com/article/159990/2011/05/gartenberg_lessons_in_apple_retail.html.
20. Josh Lowensohn, “Microsoft to Open Third Retail Store in California,” C/Net, January 19, 2011, http://news.cnet.com/8301-10805_3-20028944-75.html.
21. Vincent Chang, “Nokia Closes Three More Flagship Retail Stores,” Cellular-News, December 10, 2009, www.cellular-news.com/story/41025.php.
22. “Frequently Asked Questions,” Walgreens web page, http://news.walgreens.com/article_display.cfm?article_id=831#10.
23. Chris Burritt, “Home Depot's Fix-It Lady,” Bloomberg Businessweek, January 13, 2011, www.businessweek.com/magazine/content/11_04/b4212064704660.htm.
24. “Surface Computer Arrives at AT&T First,” Forbes, April 2, 2008, www.forbes.com/feeds/afx/2008/04/02/afx4846714.html.
25. “The World's Most Innovative Companies 2011,” Fast Company, March 2011, www.fastcompany.com/most-innovative-companies/2011.
26. Martyn Williams, “Adidas Previews Interactive Shopping Wall,” PC World, March 3, 2011, www.pcworld.com/businesscenter/article/221290/adidas_previews_interactive_shopping_wall.html.
27. Peter Fingar, Extreme Competition: Innovation and the Great 21st Century Business Reformation (Meghan Kiffer Press, 2006).
28. “Kate and Pippa Middleton's Post-Wedding Looks: All the Details!” People Magazine, May 3, 2011, http://stylenews.peoplestylewatch.com/2011/05/03/kate-middleton-pippa-zara.
29. Thomas K. Grose, “Not too Posh to Click,” Time Magazine, June 27, 2011, www.time.com/time/magazine/article/0,9171,2078093,00.html#ixzz1Pr57pgPG.
30. “Overview,” Taubman web page, www.taubman.com/abouttaubman/about_overview.html.
31. “Taubman Centers/Sharp Electronics Corporation Alliance Creates High Definition Experience for Shoppers,” press release, PR Newswire, May 21, 2007, www.prnewswire.com/news-releases/taubman-centerssharp-electronics-corporation-alliance-creates-high-definition-experience-for-shoppers-58358707.html.
32. John Jannarone, “Apple Upsets the Department-Store Cart,” Wall Street Journal, June 10, 2011, http://online.wsj.com/article/SB10001424052702304259304576375833098136732.html.
1. Dan Nosowitz, “The History of the Teardown: The Need to See Our Gear Undressed,” Popsci, March 29, 2011, www.popsci.com/node/52862/?cmpid=enews033111.
2. Andrew Bookholt, “Installing iPhone 4 Verizon 5-Point Pentalobe Screws,” iFixit, www.ifixit.com/Guide/Repair/Installing-iPhone-4-Verizon-5-Point-Pentalobe-Screws/4880/1.
3. “IPhone Jailbreak History,” Quali-tv.com, March 31, 2011, www.quali-tv.com/news/general/iphone-jailbreak-history.
4. Derek Scott, “Rooting for Dummies: A Beginner's Guide to Rooting Your Android Device,” Android Authority, March 22, 2011, www.androidauthority.com/rooting-for-dummies-a-beginners-guide-to-root-your-android-phone-or-tablet-10915.
5. Duncan Rowe Graham, “Sony Sues over PS3 Encryption Hack,” NewScientist, January 14, 2011, www.newscientist.com/article/dn19973-sony-sues-over-ps3-encryption-hack.html.
6. James E-Smith, “PS3 Hacking Fallout Continues,” My Gaming, January 19, 2011, http://mygaming.co.za/news/ps3/9465-PS3-hacking-fallout-continues.html.
7. Jason Mick, “Editorial: LulzSec Targets Elderly in the Wake of Latest Sony Hacks,” Daily Tech, June 5, 2011, www.dailytech.com/EDITORIAL+LulzSec+Targets+Elderly+in+the+Wake+of+Latest+Sony+Hacks/article21819.htm.
8. Bill Saporito, “Hack Attack,” Time Business, June 23, 2011, www.time.com/time/business/article/0,8599,2079423,00.html#ixzz1QPwmJADh.
9. “Professional Security Events,” Black Hat, www.blackhat.com/html/about.html.
10. “2011 CWE/SANS Top 25 Most Dangerous Software Errors,” Common Weakness Enumeration, September 13, 2011, http://cwe.mitre.org/top25/archive/2011/2011_cwe_sans_top25.pdf.
11. Mike Wehner, “5 Things You Probably Didn't Know Could Be Hacked,” Yahoo!, August 15, 2011, http://news.yahoo.com/blogs/technology-blog/5-things-probably-didn-t-know-could-hacked-174330493.html.
12. “War Texting: Hackers Unlock Car Doors via SMS,” The Hacker News, July 28, 2011, www.thehackernews.com/2011/07/war-texting-hackers-unlock-car-doors.html.
13. Mike Nathan, “Home Automation Systems Easily Hacked via the Power Grid,” Hack a Day, August 8, 2011, http://hackaday.com/2011/08/08/home-automation-systems-easily-hacked-via-the-power-grid.
14. Jason Snell, “Inside Apple's Once-Secret Wireless Lab,” Macworld, July 16, 2010, www.macworld.com/article/152771/2010/07/wireless_lab.html.
15. “Security First: Security and Data Protection in Google Data Centers,” Google Enterprise Blog, April 22, 2011, http://googleenterprise.blogspot.com/2011/04/security-first-security-and-data.html.
16. Leslie Horn, “Apple's Billion-Dollar Data Center Suddenly Appears on Google Earth,” PCMAG, June 1, 2011, www.pcmag.com/article2/0,2817,2386259,00.asp.
17. “A New Approach to China,” The Official Google Blog, January 12, 2010, http://googleblog.blogspot.com/2010/01/new-approach-to-china.html.
18. Ashlee Vance, “Welcome to Las Vegas—Home of the Technology Superpower You've Never Heard of,” The Register, May 24, 2008, www.theregister.co.uk/2008/05/24/switch_switchnap_rob_roy.
19. Don Clark, “Vegas Computer Center Locked Down, Always Up,” Wall Street Journal, July 14, 2011, http://blogs.wsj.com/digits/2011/07/14/vegas-computer-center-locked-down-always-up.
20. Jesus Diaz, “How Apple Lost the Next iPhone,” Gizmodo, April 19, 2010, http://gizmodo.com/5520438/how-apple-lost-the-next-iphone.
21. Mark L. Krotoski, “Common Issues and Challenges in Prosecuting Trade Secret and Economic Espionage Cases,” United States Attorneys’ Bulletin, November 2009, www.justice.gov/usao/eousa/foia_reading_room/usab5705.pdf.
1. Owen O'Mally, “I'll Take Hadoop for $400, Alex,” Yahoo!, Feburary 24, 2011, http://developer.yahoo.com/blogs/hadoop/posts/2011/02/i%E2%80%99ll-take-hadoop-for-400-alex.
2. “Final Jeopardy Goes to … Hadoop,” Yahoo!, February 18, 2011, http://ycorpblog.com/2011/02/18/jeopardy-hadoop/.
3. Derrick Harris, “As Big Data Takes Off, the Hadoop Wars Begin,” GigaOM, March 25, 2011, http://gigaom.com/cloud/as-big-data-takes-off-the-hadoop-wars-begin.
4. “The Open Kinect Project—THE OK PRIZE—Get $3,000 Bounty for Kinect for Xbox 360 Open Source Drivers,” Adafruit blog, November 4, 2010, www.adafruit.com/blog/2010/11/04/the-open-kinect-project-the-ok-prize-get-1000-bounty-for-kinect-for-xbox-360-open-source-drivers.
5. Tor Thorsen, “Microsoft Denies Kinect Hack Claims,” Gamespot UK, November 8, 2010, http://uk.gamespot.com/xbox360/sports/thebiggestloserultimateworkout/news.html?sid=6283696&tag=mantle_skin;content.
6. Mike Schramm, “Kinect: The Company behind the Tech Explains How It Works,” Joystiq, June 19, 2010, www.joystiq.com/2010/06/19/kinect-how-it-works-from-the-company-behind-the-tech.
7. Dana Blankenhorn, “Microsoft Surrenders on Linux Kinect Hack,” ZDNet, November 12, 2010, www.zdnet.com/blog/open-source/microsoft-surrenders-on-linux-kinect-hack/7769.
8. “Introducing OpenNI,” OpenNI, http://openni.org/about.
9. Desire Athow, “Microsoft's Lawsuit Payout Amounts to around $9 Billion,” The Inquirer, July 14, 2005, www.theinquirer.net/inquirer/news/1048246/microsoft-lawsuit-payouts-usd9-billion#ixzz1Q6XQk2iZ.
10. “Microsoft's Lucrative New Revenue Stream? Android,” All Things D, May 27, 2011, http://allthingsd.com/20110527/microsofts-lucrative-new-revenue-stream-android.
11. Andrew Nusca, “Oracle, Google Scrap over Android IP Damages,” ZDNet, June 30, 2011, www.zdnet.com/blog/btl/oracle-google-scrap-over-android-ip-damages/51696.
12. “Nortel Patent Sale: How It Could Spell Trouble for Google,” International Business Times, July 2, 2011, www.ibtimes.com/articles/173205/20110702/nortel-patent-sale-google-apple-inc-emc-corp-microsoft-corp-android.htm.
13. Susan Decker, “Google Lawyer Says Patents Are ‘Gumming Up’ Innovation,” Bloomberg, July 26, 2011, http://mobile.bloomberg.com/news/2011-07-26/google-general-counsel-says-patents-are-gumming-up-innovation?category=.
14. Peter Svensson, “Google Buys about 1,000 IBM Patents,” Huffingpost Tech, August 1, 2010, www.huffingtonpost.com/2011/08/01/google-ibm-patents_n_914858.html.
15. “Supercharging Android: Google to Acquire Motorola Mobility,” The Official Google Blog, August 15, 2011, http://googleblog.blogspot.com/2011/08/supercharging-android-google-to-acquire.html.
16. Verizon Communications 10-K December 31, 2010 filed with the U.S. SEC, www.sec.gov/Archives/edgar/data/732712/000119312511049476/d10k.htm#tx62372_5.
17. Sam Williams, A heaven for patent pirates, Technology Review, February 3, 2006 available at www.technologyreview.com/communications/16280/page1/.
18. Carl Sifakis, The Mafia Encyclopedia (New York: Checkmark Books, 1999).
1. Charlie Feld, Blind Spot: A Leader's Guide to IT-Enabled Business Transformation (Olive Press, 2010).
2. Charles H. Fine, Clockspeed: Winning Industry Control in the Age of Temporary Advantage (New York: Basic Books, 1999).
3. Sam Grobart, “For Flip Video Camera, Four Years from Hot Start-Up to Obsolete,” New York Times, April 12, 2011, www.nytimes.com/2011/04/13/technology/13flip.html.
4. Dan Frommer, “Chart of the Day: The iPhone Is Now Half of Apple's Business,” Business Insider, April 21, 2011, www.businessinsider.com/chart-of-the-day-apple-revenue-by-segment-2011-4#ixzz1OoHs4H3o.
5. Seth Porges, “5 New GPS Features to Guide You This Year: Live @ CES 2008,” Popular Mechanics, October 1, 2009, www.popularmechanics.com/technology/gadgets/4243529.
6. “What We're Driving at,” The Official Google Blog, October 9, 2010, http://googleblog.blogspot.com/2010/10/what-were-driving-at.html.
7. Ryan Beene, “Toyota, Microsoft's Team on Telematic Software, “Autoweek, April 6, 2011, www.autoweek.com/article/20110406/CARNEWS/110409930.
8. Olga Kharif, “Samsung, LG Take Aim at Whirlpool with Smart Appliances,” Bloomberg Businessweek, January 26, 2011, www.businessweek.com/technology/content/jan2011/tc20110126_265727.htm.
9. UBM TechInsights, “UBM TechInsights Issues Warning to Medical Devices Industry about Possible Obsolescence as Reliance on Smartphones Increases,” press release, February 7, 2011, www.ubmtechinsights.com/uploadedFiles/UBM-TechInsights-Medical-Device-Convergence-02072011.pdf.
10. Devin Coldewey, “iOS Passes 200 Million Devices, 25 Million of which Are iPads,” Techcrunch, June 6, 2011, http://techcrunch.com/2011/06/06/ios-passes-200-million-devices-25-million-of-which-are-ipads.
11. Paul Miller, “Microsoft Announces 2.5 Million Kinects Sold in First 25 Days,” Engadget, November 29, 2010, www.engadget.com/2010/11/29/microsoft-announces-2-5-million-kinects-sold-in-first-25-days.
12. Brad Stone, “Turning Page, e-Books Start to Take Hold,” New York Times, December 23, 2008, www.nytimes.com/2008/12/24/technology/24kindle.html?_r=1&scp=2&sq=kindle&st=cse.
13. “An e-Reader Shortage for the Holidays?” CNN, November 27, 2009, http://scitech.blogs.cnn.com/2009/11/27/an-e-reader-shortage-for-the-holidays.
14. Jennifer Devries-Valentino, “Amazon's e-Reader Out of Stock: Is It Demand, or a Kindle 3?” WSJ Blogs, July 28, 2010, http://blogs.wsj.com/digits/2010/07/28/amazons-e-reader-out-of-stock-is-it-demand-or-a-kindle-3.
15. Thomas Wailgum, “Nintendo Wii Shortage: Shrewd Marketing or Flawed Supply Chain?” CIO, August 22, 2008, www.cio.com/article/445316/Nintendo_Wii_Shortage_Shrewd_Marketing_or_Flawed_Supply_Chain_.
16. Yi-Wyn Yen, “No Slowdown for Wii and DS, Says Nintendo Prez,” CNN Money, October 6, 2008, http://techland.blogs.fortune.cnn.com/2008/10/06/no-slowdown-for-wii-and-ds-says-nintendo-prez.
17. Chris Davies, “Kindle eBook Sales Exceed Print Sales in US,” Slash Gear, May 19, 2011,www.slashgear.com/kindle-ebook-sales-exceed-print-sales-in-us-19153084.
18. Preston Chesser, “History Articles: The Burning of the Library of Alexandria,” Ehistory, http://ehistory.osu.edu/world/articles/ArticleView.cfm?AID=9.
19. “About the Internet Archive,” www.archive.org/about/about.php.
20. Diane Bartz, “Judge Slaps Down Google's Digital Library Settlement,” Reuters, March 22, 2011, www.reuters.com/article/2011/03/22/us-google-books-antitrust-idUSTRE72L6D920110322.
21. Davis Dyer and Daniel Gross, The Generations of Corning: The Life and Times of a Global Corporation (Oxford, UK: Oxford University Press, 2001).
22. “Frequently Asked Questions: Corning Gorilla Glass,” www.corninggorillaglass.com/faqs/all.
23. “Corning Gorilla Glass,” www.Corninggorillaglass.com.
24. Presentation on Gorilla Glass at Corning Annual Shareholder meeting, April 28, 2011, http://files.shareholder.com/downloads/glw/1143077664x0x463008/553ac025-c761-4366-9af2-9e385f0f78e0/Shareholders_2011_FINAL_SteinerPDF.pdf.
25. “Is Gorilla Glass a Big Magilla?” HDGuru, November 4, 2010, http://hdguru.com/is-gorilla-glass-a-big-magilla/2721.
26. www.corninggorillaglass.com/SonyBRAVIA.
27. “Hyundai Blue2,” ZerCustoms, March 31, 2011, www.zercustoms.com/news/Hyundai-Blue2.html.
28. Ariel Schwartz, “Soon We May All Live in Prefab High-Rises,” Fast Company, April 14, 2011, www.fastcompany.com/1747150/soon-we-will-all-live-in-prefab-high-rise-buildings.
1. Guy Kawasaki, Enchantment: The Art of Changing Hearts, Minds, and Actions (New York: Portfolio, 2011).
2. Guy Kawasaki, “HOW TO: Launch Any Product Using Social Media,” Mashable, March 30, 2011, http://mashable.com/2011/03/30/product-launch-social-media.
3. Dennis Stoutenburg, “Measuring the Social Media Chatter of the 2011 Super Bowl Commercials: Who Were the Real Winners?” www.socialstrategy1.com/wp-content/uploads/2010/03/case_studies/wp-Social_Media_and_Super_Bowl_Advertisers.pdf.
4. “Brand Bowl 2011: Recap,” Boston.com, http://brandbowl2011.com.
5. Maddi Hausmann Sojourner, “Google I/O 2011 Wrap-Up,” Android Headlines, May 13, 2011, http://androidheadlines.com/2011/05/google-io-2011-wrap-up.html.
6. Ed Morita, “Review of Cirque du Soleil ‘Beatles Love,’” Nonstop Online Entertainment, Honolulu, August 9, 2010, www.nonstophonolulu.com/entertainment/review-of-cirque-du-soleil-beatles-love/.
7. Bryan Lam, “Exclusive: Dell Mini Inspiron, Their First Mini Laptop,” Gizmodo, May 28, 2008, http://gizmodo.com/393815/exclusive-dell-mini-inspiron-their-first-mini-laptop.
8. “Dell Social Media Case Study” Radian6, www.radian6.com/resources/library/dell.
9. Bill Brenner, “Google+ a Security Risk? I'm There!” CSO Blogs, July 25, 2011, http://blogs.csoonline.com/1613/google_a_security_risk_im_there.
10. Marc Andreessen, “Why Software Is Eating the World,” Wall Street Journal, August 20, 2011, http://online.wsj.com/article/SB10001424053111903480904576512250915629460.html?mod=WSJ_hp_mostpop_read.
11. Adam Ostrow, “Exclusive: Sprint's Social Media Campaign for HTC EVO 4G Debuts Tonight,” Mashable, June 3, 2010, http://mashable.com/2010/06/03/sprint-htc-evo-social-media.
12. “Spammers Exploit Craze for Google+ Invites,” International Business Times, July 1, 2011, www.ibtimes.com/articles/173149/20110701/google-invite.htm.
13. John Quelch, “How to Profit from Scarcity,” HBS Working Knowledge, September 14, 2007, http://hbswk.hbs.edu/item/5776.html.
14. “Salesforce.com and Toyota Form Strategic Alliance to Build ‘Toyota Friend’ Social Network for Toyota Customers and Their Cars,” Toyota Newsroom, May 23, 2011, http://pressroom.toyota.com/releases/toyota+friend+social+network.htm.
1. “Know the Global Warming Score,” DriveClean.ca.gov, www.driveclean.ca.gov/Know_the_Score/Know_the_Global_Warming_Score.php.
2. “Scoring Cell Phones,” GoodGuide, www.goodguide.com/categories/332304-cell-phones#btr.
3. “Prospect of Limiting the Global Increase in Temperature to 2°C Is Getting Bleaker,” International Energy Agency, May 30, 2011, www.iea.org/index_info.asp?id=1959.
4. “Environmental Sustainability,” HP Global Citizenship web page, www.hp.com/hpinfo/globalcitizenship/environment/environmental_sustainability.html.
5. “Apple Shuns CSR Report at February's Shareholder Meeting,” The Green Economy, www.thegreeneconomy.com/apple-shuns-csr-report-at-februarys-shareholder-meeting.
6. Jeff Swartz, “Morality v. Technology? Don't Make Me Ditch My iPhone … ,” The Bootmaker's Blog, May 19, 2011, http://blog.timberland.com/jeff-swartz/morality-v-technology-dont-make-me-ditch-my-iphone.
7. “You Are NOT Allowed to Commit Suicide: Workers in Chinese iPad Factories Forced to Sign Pledges,” Daily Mail, May 1, 2011, www.dailymail.co.uk/news/article-1382396/Workers-Chinese-Apple-factories-forced-sign-pledges-commit-suicide.html#ixzz1PIflQHzb.
8. David Barboza, “Explosion at Apple Supplier Caused by Dust, China Says,” New York Times, May 24, 2011, www.nytimes.com/2011/05/25/technology/25foxconn.html.
9. Apple Supplier Responsibility: 2011 Progress Report, Apple web page, http://images.apple.com/supplierresponsibility/pdf/Apple_SR_2011_Progress_Report.pdf.
10. Larry Dignan, “HP Expands Printer Market Share,” ZDNet, December 6, 2010, available at www.zdnet.com/blog/btl/hp-expands-printer-market-share/42400.
11. Heather Clancy, “HP Discloses Latest Green Policy Progress,” ZDNet, May 6, 2011, www.zdnet.com/blog/green/hp-discloses-latest-green-policy-progress/17352?tag=content;search-results-river.
12. Tom Raftery, “Have HP's Senior Executives Lost Interest in Sustainability?” Greenmonk blog, March 22. 2011, http://greenmonk.net/have-hps-senior-executives-lost-interest-in-sustainability/#ixzz1PNI4u2pw.
13. Ryan Gosling and John Prendergast, “Congo's Conflict Minerals: The Next Blood Diamonds,” Huffington Post, April 27, 2011, www.huffingtonpost.com/ryan-gosling/congos-conflict-minerals-_b_854023.html.
14. Mark Koenig, “Curbing Congo's Conflict Minerals,” Swords into Ploughshares (blog), May 8, 2011, http://presbyterian.typepad.com/peacemaking/2011/05/congos-conflict-minerals.html.
15. Bryan Walsh, “Got Yttrium?” Time Magazine, March 28, 2011, www.time.com/time/magazine/article/0,9171,2059636,00.html#ixzz1H9AUhG6g.
16. 2010 Critical Materials Strategy Summary. U.S. Department of Energy, www.energy.gov/news/documents/Critical_Materials_Summary.pdf.
17. “New Dawn for Mining at the Seabed,” NewScientist, June 29, 2011, www.newscientist.com/article/mg21128192.600-new-dawn-for-mining-at-the-seabed.html.
18. Leon Kaye, “Dell Reduced Packaging by 18 Million Pounds since 2008,” TriplePundit, August 26, 2010, www.triplepundit.com/2010/08/dell-reduced-packaging-by-18-million-pounds-since-2008.
19. “Cisco Packaging Update,” www.greenbiz.com/sites/default/files/Cisco_SustainablePackagingUpdate_Feb2010%5B1%5D.pdf.
20. “Sprint Releases Findings of Industry-First Trucost Supply Chain Carbon Report,” Trucost web page, March 16, 2011, www.trucost.com/news/114/sprint-releases-findings-of-industry-first-trucost-supply-chain-carbon-report.
21. Todd Woody, “I.B.M. Suppliers Must Track Environmental Data,” New York Times, April 14, 2010, http://green.blogs.nytimes.com/2010/04/14/ibm-will-require-suppliers-to-track-environmental-data.
22. Joshua Jacobs, “Jim Miller, LGO ’93, VP of Worldwide Operations at Google: In the Engine Room of Cloud Computing,” MIT LGO web page, June 20, 2011, http://lgo.mit.edu/news_articles/miller-alumni-google/miller-alumni-google.html.
23. “Google's Green PPAs: What, How, and Why,” Google blog, April 29, 2011, http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/green/pdfs/renewable-energy.pdf.
24. “Google Buys Oklahoma Wind Power,” Wind Turbine Zone, April 21, 2011, http://windturbinezone.com/news/google-buys-oklahoma-wind-power.
25. David Worthington, “Google's Clean Energy Investments Nearing $1 Billion,” SmartPlanet, June 22, 2011, www.smartplanet.com/blog/intelligent-energy/google-8217s-clean-energy-investments-nearing-1-billion/7250.
26. Katie Fehrenbacher, “Google Has Now Invested over $780M in Clean Energy,” GigaOM, June 22, 2011, http://gigaom.com/cleantech/google-has-now-invested-over-780m-in-clean-energy.
27. “The New Google Hamina Data Center,” LocalFind, May 25, 2011, www.localfind.biz/the-new-google-hamina-data-center.
28. “Data Center Best Practices,” Google web page, www.google.com/corporate/datacenter/best-practices.html.
29. Jeffrey Marlow, “Q&A: Google's Green Energy Czar,” New York Times, January 7, 2010, http://green.blogs.nytimes.com/2010/01/07/qa-googles-green-energy-czar/.
30. Bilal Zuberi, “Google's Massive Solar Complex and Other Clean-Tech Initiatives,” BZNotes blog, June 23, 2007, available at http://bznotes.wordpress.com/2007/06/23/googles-massive-solar-complex-and-other-clean-tech-initiatives.
31. “Google Customer Case Study,” Bloom Energy, www.bloomenergy.com/customers/customer-story-google.
32. Bob Keefe, “Meet Google's Chief Sustainability Officer (what a cool job!),” DivineCaroline.com, www.divinecaroline.com/22277/44799-meet-google-s-chief-sustainability-officer/2#ixzz1Rw6rkuQx.
1. Steven Chu, “BP Oil Spill Update,” U.S. Department of Energy, August 10, 2010, http://energy.gov/articles/bp-oil-spill-update.
2. “National Highway Traffic Safety Administration, Toyota Unintended Acceleration Investigation,” NASA Engineering and Safety Center Technical Assessment Report, January 18, 2011, www.nhtsa.gov/staticfiles/nvs/pdf/NASA_report_execsum.pdf.
3. Joshua Green, “Exclusive: How Steven Chu Used Gamma Rays to Save the Planet,” The Atlantic, May 13, 2010, www.theatlantic.com/technology/archive/2010/05/exclusive-how-steven-chu-used-gamma-rays-to-save-the-planet/56685.
4. Charles Arthur, “Software Patents ‘Gumming Up Innovation,’ Warns Chief Google Lawyer,” The Guardian, July 26, 2011, www.guardian.co.uk/technology/2011/jul/26/google-software-patents-warning.
5. Rafe Needleman, “Google-Motorola: Patents of Mass Destruction,” C/Net, August 15, 2011, http://news.cnet.com/8301-19882_3-20092679-250/google-motorola-patents-of-mass-destruction/#ixzz1VFPwbYxu.
6. James Surowiecki, “The Regulation Crisis,” The New Yorker, June 14, 2010, www.newyorker.com/talk/financial/2010/06/14/100614ta_talk_surowiecki#ixzz1SphM5j2A.
7. Mark Cuban, “What Business Is Wall Street in?” BlogMaverick, May 9, 2010, http://blogmaverick.com/2010/05/09/what-business-is-wall-street-in.
8. Geoff Brumfiel, “Nuclear Agency Faces Reform Calls,” NatureNews, April 26, 2011, www.nature.com/news/2011/110427/full/472397a.html.
9. Wil S. Hylton, “What Happened to Air France Flight 447?” New York Times Magazine, May 4, 2011, www.nytimes.com/2011/05/08/magazine/mag-08Plane-t.html?_r=3&hp=&pagewanted=all.
10. “MPs Publish Report on Government and IT,” UK Parliament, July 28, 2011, www.parliament.uk/business/committees/committees-a-z/commons-select/public-administration-select-committee/news/report-on-government-it-published.
1. Katherine Rosman, “Eat Your Vegetables, and Don't Forget to Tweet,” Wall Street Journal, June 16, 2011, http://online.wsj.com/article/SB10001424052702303714704576385652183593900.html.
2. Janet Kornblum, “No Cellphone? No BlackBerry? No e-Mail? No Way? (It's true.),” USA Today, January 11, 2007, www.usatoday.com/tech/news/2007-01-11-tech-no_x.htm.
3. Nathan Barry, “100 Things Your Kids May Never Know About,” Wired, July 22, 2009, www.wired.com/geekdad/2009/07/100-things-your-kids-may-never-know-about.
4. Interview, PBS Frontline, www.pbs.org/wgbh/pages/frontline/kidsonline/etc/notebook.html#ixzz1T3lnLoXC.
5. “Busy NYC Starbucks Block Sockets to Free Up Seats,” Reuters, August 4, 2011, www.reuters.com/article/2011/08/04/us-coffee-starbucks-idUSTRE7736OY20110804.
6. “Xbox Gamer Dies of Blood Clot after Marathon Session,” FoxNews.com, August 1, 2011, www.foxnews.com/health/2011/08/01/xbox-gamer-dies-blood-clot-after-marathon-session.
7. “Healthy Gaming Guide,” Xbox web page, www.xbox.com/en-US/Live/HealthyGamingGuide.
8. Jesse Emspak, “Nintendo Downplays 3D's Health Risks,” International Business Times, January 20, 2011, www.ibtimes.com/articles/103135/20110120/nintendo-downplays-3ds-health-risks.htm.
9. Tara Parker-Pope, “An Ugly Toll of Technology: Impatience and Forgetfulness,” New York Times, June 6, 2010, www.nytimes.com/2010/06/07/technology/07brainside.html.
10. “reSTART Internet Addiction Recovery Program,” press release, November 16, 2010, www.netaddictionrecovery.com/our-mission/press-release.html.
11. Evan Ratliff, “Writer Evan Ratliff Tried to Vanish: Here's What Happened,” Wired, November 20, 2009, www.wired.com/vanish/2009/11/ff_vanish2/.
12. Social Intelligence web page, www.socialintelligencehr.com/home.
13. Jennifer Preston, “Social Media History Becomes a New Job Hurdle,” New York Times, July 20, 2011, www.nytimes.com/2011/07/21/technology/social-media-history-becomes-a-new-job-hurdle.html?_r=1&pagewanted=2.
14. Ethisphere, “2011 World's Most Ethical Companies,” http://ethisphere.com/wme2011.
15. Don Rickert, “The Ethics Problem in Technology Companies and What Can Be Done About It,” Research, Design and Invention blog, February 7, 2005, http://donrickert.typepad.com/research_and_design/2005/02/the_ethics_prob.html#more.
16. Vinnie Mirchandani, The New Polymath (Hoboken, NJ: John Wiley & Sons, 2010).
17. Matthew Danzico, “Cult of Less: Living Out of a Hard Drive,” BBC News, August 16, 2010, www.bbc.co.uk/news/world-us-canada-10928032.
18. Smart Product Privacy—2011 update from Mary J. Cronin, author of Smart Products, Smarter Services (Cambridge, UK: Cambridge University Press, 2010).
1. “The Top 500 2011 List,” Internet Retailer, www.internetretailer.com/top500/list/.
2. Scott Patterson, “The Minds Behind the Meltdown,” Wall Street Journal, January 22, 2010, http://online.wsj.com/article/SB10001424052748704509704575019032416477138.html.
3. Evan Schuman, “What's the Matter, Wall Street? Amazon's Soaring Profits Not Enough for You? The Attack on IT Investment,” StoreFrontBackTalk, January 31, 2011, http://storefrontbacktalk.com/social-networks/whats-the-matter-wall-street-amazons-soaring-profits-not-enough-for-you-the-attack-on-it-investment/#ixzz1SqLnvCnx.
4. Jeremiah Wilton, “EC2 Outage Reactions Showcase Widespread Ignorance Regarding the Cloud,” BlueGecko blog, April 22, 2011, www.bluegecko.net/amazon-web-services/ec2-outage-reactions-showcase-widespread-ignorance-regarding-the-cloud.
Endgame
1. “Overview,” Feld Group Institute web page, www.feldgroupinstitute.com.
2. Youtube video, “Thank You Fans from NFL Players,” July 21, 2011, www.youtube.com/watch?v=p2E1bOBXAgE&feature=player_embedded.
3. “The Top 500 2011 List,” Internet Retailer, www.internetretailer.com/top500/list/.
4. Amy Tsao, “Will Wal-Mart Take Over the World?” Bloomberg Businessweek, November 27, 2002, www.businessweek.com/bwdaily/dnflash/nov2002/nf20021127_4108.htm.
5. Thomas Wailgum, “How Wal-Mart Lost Its Technology Edge,” CIO, October 4, 2007, www.cio.com/article/143451/How_Wal_Mart_Lost_Its_Technology_Edge?page=2&taxonomyId=3066.
6. Matthew Boyle and Douglas MacMillan, “Wal-Mart's Rocky Path from Bricks to Clicks,” Bloomberg Businessweek, July 21, 2011, www.businessweek.com/magazine/walmarts-rocky-path-from-bricks-to-clicks-07212011.html.
7. Ibid.
8. Angel Djambazov, “A Guide to Why Amazon Is Losing the Tax Battle,” GeekWire, July 3, 2011, www.geekwire.com/2011/guide-amazon-losing-tax-battle.
9. Allison Enright, “Amazon's Problem, Wal-Mart's Opportunity,” Internet Retailer, March 3, 2011, www.internetretailer.com/2011/03/03/amazons-problem-wal-marts-opportunity.